Error Messages when trying to open MAGIX Video deluxe 2026 Prem

stephen-logsdon wrote on 11/11/2025, 9:25 AM

I upgraded to this program the first week of September. after a week, I suddenly started getting this message and cannot use the program anymore, I have uninstalled, re-installed, and get small abort messages when trying to re-install. I would like someone to present some advice or suggestions to getting this resolved please. Otherwise, I have emailed several times to the company only to get an AI -email bot, or someone who said they would get back to me on it and I havent heard anything in 2 months. Can i get some assistance?

Comments

johnebaker wrote on 11/11/2025, 12:11 PM

@stephen-logsdon

We need more information to help diagnose the issue(s) you are having:

Follow this tutorial to determine if any errors have been logged and post a screenshot of the details.
The specification of your computer system including Windows version and program version, see this topic https://www.magix.info/us/forum/please-do-the-following-before-posting-your-question--621831/ for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.

I would suggest you put this information in your profile signature so we do not have to keep asking for it.
What has changed on the computer between working and non-working?

John EB
Forum Moderator