Fades quit working suddenly, error messages trying to re-install app

CubeAce wrote on 3/6/2022, 5:55 PM

Hi Roger and welcome to the user to user forums.

Updates can mean changes to an existing project can happen when re-opened after a program 'update' with the inevitable code changes that happen within the program.

It would normally be wise not to update a program while there are unfinished projects in the pipeline.

Unfortunately this could also effect older finished projects as well if opened again. It is one of the many banes of using modern software in general.

Make sure there are no remnants of the old program lurking around on your hard drive before trying to reinstall it.

Try turning off any antivirus program and your firewall before downloading the program again. See if that helps.

If it doesn't, try taking a screenshot of the error messages please and post them back here for us to look at.

If you do get the program to re-install ignore any further update requests until you finish your current project or alternatively adjust the project again and it should keep the new adjustments when saved.

Personally I have not had this problem with any of the updates for this version of MEP which may mean another underlying problem.

It helps when dealing with these queries that people add their complete computer specifications to the inquiry as asked for in this post. as it can help us fellow users to spot possible problems and saves us asking additional questions.

Ray.

Roger-Lewis wrote on 3/6/2022, 6:29 PM

Device name   DESKTOP-0KHI53P
Processor   Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz 3.30 GHz
Installed RAM   6.00 GB
System type   64-bit operating system, x64-based processor
Pen and touch   No pen or touch input is available for this display

This is my biggest issue at the moment... perhaps my original project file went bad? Either way, I can't even start over until I can get the program re-installed, but I keep getting stuck here.

CubeAce wrote on 3/6/2022, 6:50 PM

@Roger-Lewis

Hi Roger.

I would do as the notice suggests and contact Magix using the email address supplied in the notice. They may be able to direct you to a different download server. It could also be the installer is not loading correctly. Also add that image if you can and your computer specs. Also let them know the program was actually working before you uninstalled it. You may have lost settings but it looks from what you said it was working otherwise.

Out of interest, what video resolutions and frame rates are you working at?

Ray.

johnebaker wrote on 3/6/2022, 7:21 PM

@Roger-Lewis

Hi

. . . . MAGIX Movie Edit Pro Premium 2022 on Windows 10. I just updated it on March 1st I think . . . .

Did you update from a previous version of Movie Edit Pro (MEP) ?

If so which version?

John EB
Forum Moderator

Roger-Lewis wrote on 3/6/2022, 8:23 PM

I'm working with mpeg4 1080 full HD at 29.97 frame rate.

I just installed a program update, I've been using Move Edit Pro Premium 2022 since October.

johnebaker wrote on 3/7/2022, 5:16 AM

@Roger-Lewis

Hi

. . . . Intel i5-2500. . . . mpeg4 1080 full HD at 29.97 frame rate. . . . The video did not actually fade out, it just kind of blinked out at the end of the fade with some lines showing through the video.. . .

I suspect the latest update has tipped the computer 'over the edge', when using FullHD as the source video, such that it cannot process the transitions in the video when playing back on the timeline and 'jumps' from one clip to the next.

The computer specification you have given is below the minimum recommended specification - the Intel HD 2000 iGPU does not support DirectX 11 which is required for using the iGPU for hardware acceleration. The minimum processor iGPU that can is the Intel HD4600 in 4th generation Intel processors - the i5-2500 is a 2nd generation processor.

Is there a Nvidia graphics card which supports NVENC, or an AMD graphics card supporting DirectX 11 or better in the PC?

Assuming you did not have an earlier version of MEP eg 2015 - 2019 then once you get the program re-installed try the following to improve the performance:

In MEP 2022

In the Program Settings, Device options tab, set the Import, Processing and Export options to CPU if they are not already set to this.
Turn on the Lightning icon bottom right of the preview monitor if it is not already on (blue).
In the project settings turn on Automatically create proxy files option - this will create lower resolution files for use on the timeline, the originals will be used when exporting or DVD/BD burning to disc.

Note

The creation of proxy files will take some time as the video clips are loaded on to the timeline, once created they will not be recreated, every time you open the project unless return to the project subject to the next item.
The proxy files will use more disc space, however they can be deleted when the project is completed.

HTH

John EB

Roger-Lewis wrote on 3/7/2022, 3:06 PM

I should mention that after I updated the software it WAS working, and I even successfully exported a rough draft. I went back into make some edits, and when I exported the next time I started noticing things getting weird. Like the program file corrupted or something. Is this something you've seen before?

johnebaker wrote on 3/7/2022, 4:13 PM

@Roger-Lewis

Hi

This sounds like the project file could be corrupted. It has been seen before, usually when one gets corrupted it will not load.or has a series of issues.

In the same folder as the project file there may be up to 10 auto backup files with the file extension .MV_ eg Project name_BAK0.MV_ to Project name_BAK9.MV_ - you can try loading these in to MEP using File, Load backup project.

Note worked backwards by date the file was created until you get one to load correctly - backups are recycled after no. 9 is reached, the next is 0 then 1 etc up to 9 again

HTH

John EB

CubeAce wrote on 3/7/2022, 6:58 PM

@Roger-Lewis

Hi.

I have to agree with John about your computer specs pushing the limits using MEP 2022 at those resolutions. I found I had buy effectively a new computer when I had a computer with similar specs to your own using MEP 2018 due to stability issues.

Ray.

Roger-Lewis wrote on 3/7/2022, 8:40 PM

These all are helpful, and as soon as I am able to get the program re-installed I look forward to trying them out. Hopefully I will be able to upgrade my system before too long and maybe this issue will go away for good.

Roger-Lewis wrote on 3/7/2022, 8:52 PM

Is there an email to get a direct download link from someone? I am having a very difficult time finding it in the support page. Getting very frustrated with the fact that the MAGIX download site is having download errors, and I've tried on multiple computers.

CubeAce wrote on 3/8/2022, 1:19 AM

@Roger-Lewis

Hi.

Do make sure the windows Defender is off and no antivirus programs are running on each attempt or some files will show a false positive for unwanted internet activity.

Ray.

AAProds wrote on 3/8/2022, 2:45 AM

@Roger-Lewis

Rojer, I've checked a recent email I got from Magix when I purchased MEP 2021. Towards the bottom (before the cancellation policy) it shows "shop@magix.net".

I'd check with them first; they may then send you on to Magix Support.

johnebaker wrote on 3/8/2022, 2:56 AM

@Roger-Lewis

Hi

. . . . re-download and reinstall, and I keep getting continuous error messages from the website . . . .

There are 2 ways of getting the program on the magix.com:

download the trial version and activate it with your serial number

or
click the Account login icon top right of the home page and login with the email address and password used to register the software, select My Products - there should be a download link your serial number and information on how many computers it is activated on.

HTH

John EB

Roger-Lewis wrote on 3/8/2022, 5:53 AM

@Roger-Lewis

Hi.

Do make sure the windows Defender is off and no antivirus programs are running on each attempt or some files will show a false positive for unwanted internet activity.

Ray.

I do not have anything like that running, but thats a good thought

Roger-Lewis wrote on 3/8/2022, 5:55 AM

@Roger-Lewis

Hi

. . . . re-download and reinstall, and I keep getting continuous error messages from the website . . . .

There are 2 ways of getting the program on the magix.com:

download the trial version and activate it with your serial number

or

click the Account login icon top right of the home page and login with the email address and password used to register the software, select My Products - there should be a download link your serial number and information on how many computers it is activated on.

HTH

John EB

I have been trying to download through My Products.... I want to try the Free Trial method, but it looks like Movie Edit Pro Premium doesn't exist anymore?? Its called Movie Studio now? Or something? So frustrating that I paid money for this and just can't figure out what the hell is going on

CubeAce wrote on 3/8/2022, 6:06 AM

@Roger-Lewis

Hi Roger.

Movie Studio is Movie Edit Pro. The name changed last week. Same program.

Ray.

Roger-Lewis wrote on 3/8/2022, 6:07 AM

@Roger-Lewis

Hi Roger.

Movie Studio is Movie Edit Pro. The name changed last week. Same program.

Ray.

It says my serial number is for a different product though, so apparently it's not the same program.......

emmrecs wrote on 3/8/2022, 6:39 AM

@Roger-Lewis

It says my serial number is for a different product though, so apparently it's not the same program.......

In which case, email infoservice@magix.net, explain your problem (ensuring you include your existing serial number) and ask that they issue you with a new serial key for Movie Studio 2022. Since you currently have MEP Premium I think you are entitled to have the Suite edition of MS.

HTH

Jeff
Forum Moderator

AAProds wrote on 3/8/2022, 6:40 AM

@Roger-Lewis

Rojer, there are no "free trial" versions on the My Products page. The only downloads on that page are the programs you have already registered. "Magix Movie Edit Pro Premium" is shown on my page. The installation file currently there is MEP 2022 v 21.0.2.130, which I suspect is the version that you updated to a couple of days ago, as that 130 patch is only very new.

Whether a re-install will do any good is debateable given your problems only started a few days ago after your update.

It says my serial number is for a different product

This may be because you're trying to register the "trial" when you already have the full version already registered.

Are you sure you don't have a "Movie Edit Pro Premium" item in your list of products?

Roger-Lewis wrote on 3/8/2022, 6:46 AM

I already said this earlier... I absolutely do have Movie Edit Pro Premium in my list of products, but it won't complete the download without an error, same issue on multiple computers. I included a screenshot earlier in this thread..

It's clearly a website issue..

We've deduced maybe my project file went bad, and I was shown how to access backup files but the issue now is that I cannot even install the damn program

CubeAce wrote on 3/8/2022, 8:53 AM

@Roger-Lewis

Just a thought. Try a different web browser. It's working here using Firefox.

Ray.

Roger-Lewis wrote on 3/8/2022, 9:15 AM

@Roger-Lewis

Just a thought. Try a different web browser. It's working here using Firefox.

Ray.

That's a good idea... going to be super annoying if it's really just that easy....

Roger-Lewis wrote on 3/8/2022, 5:54 PM

@Roger-Lewis

Just a thought. Try a different web browser. It's working here using Firefox.

Ray.

The error is happening after the setup file is downloaded, once I open the file, the MAGIX setup downloads more files before installing, and that's when the error happens. It's happened on two computers on two different browsers. (one computer isnt mine but is brand new and more than twice the computing power of this one, so I don't think it's a performance issue)

I'm waiting for a response from infoservice@magix.net