Comments

DugsBugs wrote on 11/28/2018, 7:23 AM

I have just contacted support to mention that I can no longer create a smooth DVD since the last few updates.
I have not tried 304 yet but I may as well because I don't think it can get much worse for me.
I am hoping they can send me a previous version to roll back to so I can keep my business going.
Doug.

Recycler wrote on 11/28/2018, 10:38 AM

I am hoping they can send me a previous version to roll back to so I can keep my business going.
Doug.

I feel your pain, Doug. Multi-cam has been broken for four months now; I've resorted to my old MEP+ 2017 to get anything out the door. I get the feeling that Magix is just trying to keep too many balls in the air at once with too few jugglers .... I wish them well, but patience is strained!

- Mike -

DugsBugs wrote on 11/28/2018, 5:26 PM

Hi Mike.
I updated once again to 304 in the hope it may have fixed the problem but not to be.
I read the release notes for the updates and wonder who has been having trouble with the things that have been fixed yet none of the things mentioned on in this group have been addressed.
I know DVD is old school but many of my customers still have a DVD player but if I can't produce a stable video then I don't know which way to go.
I have been looking for another good DVD authoring program but not much luck so far.
VPX 7 seems to be ok for the moment but is very slow to create a 90 minute or more DVD. Probably an overnight job.
Doug

PsychotropicFilms wrote on 11/28/2018, 10:45 PM

When I set a range on the timeline to render while editing and select 'range' from the drop-down the 'set' range changes and renders a section of video entirely different.

MAGIX_Redaktion wrote on 11/30/2018, 2:25 AM

[...]I read the release notes for the updates and wonder who has been having trouble with the things that have been fixed yet none of the things mentioned on in this group have been addressed.[...]


Hi @DugsBugs,

I'm sorry that your issue has not been fixed, yet. We get feedback from all kinds of communication channels: Social Media, magix.info and users who are contacting our support and customer service directly. So, magix.info is just one part of the feedback the Video Pro X team has to consider. That's why it's not easy to meet everybody's expectations.

You did the right thing, though – creating a support ticket. 👍

DugsBugs wrote on 11/30/2018, 2:41 AM

@MAGIX_Redaktion
Thanks for that.
I have had no support contact from the ticket I created but I hope to soon.
I don't know if they are going to help me to roll back otherwise I will keep using VPX7 just to create DVD until they can look at the problem.
Doug

gmlotkow wrote on 11/30/2018, 1:57 PM

Sorry to hear of you problems Dugs, I know you've read some of my horror stories. I haven't posted in awhile, hoping not to jink myself by doing so. I build a new machine beginning of the year, and kept up to the current Magix updates. I'm running fine. See attached. My video material comes from 3 Panasonics shooting 1920X1080 P, with the top timeline audio at 5.1 surround. The two lower video tracks are full of motion transitions, zoom in/out, pan R/L..

Rendering a 1hr, 5 minute DVD with menus takes about 20 min.I included a snapshot of my task manager, system monitors in the screen shot. My system build is in my profile somewhere.

Self built computer with:

Intel i7 K8700 Coffee Lake processor

Corsair RMX Series RMX750 750 Watt 80 Plus Gold Fully Modular ATX Power Supply

Microsoft Windows 10 Pro 64-bit - 1pk DSP OEM DVD

Corsair Hydro H115i Pro RGB Water Cooling Kit

ASUS 24x Internal DVDRW SATA Writer

2X - Corsair Vengeance LPX 32GB 2 x 16GB DDR4-2666 PC4-21300 C16 Quad Channel Desktop Memory Kit

Seagate Barracuda Pro 4TB 7,200RPM SATA III 6Gb/s 3.5" Internal Hard Drive

2x - Samsung 960 EVO 250GB V-NAND M.2 2280 PCIe NVMe Gen 3 x4 Internal Solid State Drive (on MB)

Samsung 860 EVO 500GB MLC V-NAND SATA III 6Gb/s 2.5" Internal Solid State Drive

with a Dell U3415W 34.08" UW-QHD 60Hz HDMI DP Curved LED Monitor

DugsBugs wrote on 12/1/2018, 7:43 AM

@gmlotkow
Thanks for the feedback.
Most of the reason my edits take so long is because of Neat video which is very processor hungry.
I have been playing with DVD architect the last few days but I would still prefer to do it all within VPX.
VPX 7 is still working fine for me so at least I have a backup.
As mentioned, I create all my DVDs from the final mixdown but I have also tried going straight from the edit to see if it made any difference but it didn't.
Never mind, I have spent the last 10 years working around all the issues with VPX, so it goes with the job but it's better than some of the alternatives.
Doug.

gmlotkow wrote on 12/1/2018, 5:32 PM

What type of equipment, or what are the reasons you have to use Neat Video? I've learned that anything you can do, white balance, gain, fStop, shutter, while recording, will save you a big headache trying to compensate post production. Best to stay away from that.

Self built computer with:

Intel i7 K8700 Coffee Lake processor

Corsair RMX Series RMX750 750 Watt 80 Plus Gold Fully Modular ATX Power Supply

Microsoft Windows 10 Pro 64-bit - 1pk DSP OEM DVD

Corsair Hydro H115i Pro RGB Water Cooling Kit

ASUS 24x Internal DVDRW SATA Writer

2X - Corsair Vengeance LPX 32GB 2 x 16GB DDR4-2666 PC4-21300 C16 Quad Channel Desktop Memory Kit

Seagate Barracuda Pro 4TB 7,200RPM SATA III 6Gb/s 3.5" Internal Hard Drive

2x - Samsung 960 EVO 250GB V-NAND M.2 2280 PCIe NVMe Gen 3 x4 Internal Solid State Drive (on MB)

Samsung 860 EVO 500GB MLC V-NAND SATA III 6Gb/s 2.5" Internal Solid State Drive

with a Dell U3415W 34.08" UW-QHD 60Hz HDMI DP Curved LED Monitor

DugsBugs wrote on 12/1/2018, 10:37 PM

@gmlotkow
Most of the issues I have are with my Sony AX2000 in low light.
All of my shooting is done indoors and sometimes even my Gopro's struggle with noise.
I find it's just easier to add a small amount of neat video to clean it up and then just sharpen a bit.
I don't know why both of my AX2000 cameras struggle so much.
I am still trying to work out the best manual settings. Any suggestions would be appreciated.
Doug.

erkki.salonen wrote on 12/3/2018, 1:48 AM

Sorry to say, but I am bit concerned the direction Magix Video Pro X is heading. I have faced several application crashes recently on quite basic stuff like adding title texts, importing media from memory card etc. Unstable program impacts productivity. Application reliability at least on basic stuff should be rock solid.

I will test Sony Vegas pro and try do similar stuff and see if it is just my computer (i7,16 MB, NVidia 1050.. ) that is causing problems.

--

Update: Downloaded Vegas and did quite similar project and fiddled quite a time with various options and edits. No single crash so I assume that display adapters etc are ok.

DugsBugs wrote on 12/3/2018, 5:08 PM

@erkki.salonen

Have you installed recent updates.
I was having issues with crashing when trying to use titles but that was when they first released VPX8
I haven't crashed for a while now although I sometimes have issues when using some plugin effects but that is usually because they use a lot of processor and I try to do things too fast.
I hate the thought of trying to learn a new platform when I have been using VPX for so long although I threaten to change every time something goes wrong.
I am very happy with the results from DVD Architect and wish I'd found it long ago.
 

erkki.salonen wrote on 12/4/2018, 12:45 AM

@erkki.salonen

Have you installed recent updates.
I was having issues with crashing when trying to use titles but that was when they first released VPX8
I haven't crashed for a while now although I sometimes have issues when using some plugin effects but that is usually because they use a lot of processor and I try to do things too fast.
I hate the thought of trying to learn a new platform when I have been using VPX for so long although I threaten to change every time something goes wrong.
I am very happy with the results from DVD Architect and wish I'd found it long ago.
 

Good morning.

>Have you installed recent updates.

Yes. Latest version is 16.0.2.304.

> I hate the thought of trying to learn a new platform when I have been using VPX for so long although I threaten to change every time something goes wrong.

This is also my main reason sticking on Video Pro X. But stability is major problem. I don't like getting back Word95 days where you press CTRL+S every now and then keeping your progress saved.

browj2 wrote on 12/4/2018, 10:19 AM

@MAGIX_Redaktion

Hi Mathias,

I have updated the list. Some of these are quite simple to fix. The list is getting longer:

  1. Fix the preview of icons under Templates, Design Elements, Collages - presently shows only the Cover icon - collage.png for all collages because the Icons folder is missing.  Easy to Fix: include the Icons folder with the next patch;
  2. Fix the preview of icons under Templates, Image Objects - Test Images and Backgrounds. The Icons folders are missing. Easy to Fix: include the Icons folder with the next patch;
  3. Import tab: Link to the folder under MAGIX Tools for XAR is missing (or has this been eliminated?); Alternative - add in a folder to Design Elements for these. I would, at least, appreciate some feed back from Magix on this;
  4. On-going problem: Right-click on the audio part of a video object, no command for "Edit in external editor." This has been an intermittent problem, sometimes it's there in a version or patch, sometimes not. It's there for wave files and proxies, but not for my videos clips that are mov, mts, and mp4 files. We need to be able to send out the audio to an external editor for cleaning.
  5. NewBlue OFX effects still blacking out preview screen on some computers - to be confirmed by John EB;

  6. Multi-Cam issues:

    Sometimes, although a waveform is copied into track 2 as you watch, there is no audio heard. Nor is any heard when you switch back out of multicam, nor if the result is exported. Track 2 is marked as unmuted all this time. New problem: some of the audio objects created on Track 2 by camera switching get automatic fades, but should not.

    Even more odd, if you step rigorously through the four available channels on the monitor (cyclically top left, top right, bottom left, bottom right, top left, etc.), the sound display corresponding to the top left "camera" always fades to zero at its right hand side, but not immediately after you've cut to top right, only when you've gone round to bottom left. In fact, there's another inconsistency in that as you cut from top right to bottom left, you don't see the cut visually appear on Track 1 until after you've gone on to bottom right; all other cuts appear immediately. Also, it proves impossible to drag any cut leftwards which is preceded by a volume fadeout.

  7. Still problem on my Surface Pro 4 - Templates tab: The vertical scroll bar cannot be dragged up and down, only sideways to expand/contract the listing window. The mouse indicator changes to a left/right arrow. No problem on desktop - non-touch screen. Video showing problem. 

  8. HitFilm - OFX like Gleam, Radial Blur, Zoom Blur - keyframing X and Y fail. The numbers go crazy, up to infinity.

  9. Resolved: NewBlue Plugins V3 and V4 OFX - Cannot keyframe Y values for the ones that I tried, like Magnifying Glass;

  10. External Audio Editor - Audio & Music Lab and Video Sound Cleaning Lab (VSCL - to be confirmed) no longer save and bring the modified file onto the timeline.

  11. Edit Trimmer - additional bugs: Object and Edit Trimmers: The right arrow button for Object content only moves 1 frame when pressed repeatedly, as does the bottom right arrow to change position of start in point in target movie. Using Ctrl+Alt+left click moves it 5 frames, so it is not because there is no room. There are workarounds. For the Edit trimmer only: pressing on the top right arrows (move transition) seem to unlock the single frame arrows for the two other arrows. In the attached video, for the Edit trimmer, it may be that the Object Content is supposed to always be at 0, even if the clip has been trimmed. I would like to know if it is supposed to be 0 or supposed to be the number of frames available at the left end of the clip. Magix please comment. 

  12. Object and Edit Trimmers: part 2 (see image below) Problem with #1: left arrow when using Ctrl+Alt to move 5 frames at a time - the transition moves as the clip gets longer, but the audio part stays and everything goes out of sync.

    Under #7: the right arrow moves the clip to the left opening up a gap to the next object. Should the objects not all move to the left as well? (Note that there was a correction done recently for the left arrow so that all objects to the right and below moved.) EDIT: This happens when using Ctrl+Alt to move 5 frames at a time. It was difficult for me to confirm with single click on the arrow as it usually sticks (but not always) after 1 frame, if that. Once the gap has opened up, clicking on the right arrow extends the right object and pushes the other objects over, but Ctrl+Alt does not - it closes the gap and then creates an overlap. So single click and Ctrl+Alt click have different results.

    #6 and the fast forward buttons at the bottom, middle right (#15), moving the range start in the timeline shows what is happening in the transition when something other than crossfade has been selected. With crossfade it only shows the left object and then jumps to the right object as soon as the marker is moved to the start of the transition, and only shows the right object images, no transition.

    Sometimes the range is incorrectly shown and starts with the beginning of the left object and goes to the correct location just after the transition. If the Edit Trimmer is activated where there is no transition, it shows a short transition range. Using the bottom arrow with scissors goes to the next interface which is a transition, and shows the same range length instead of the correct range length for the actual transition.

    #15: Clicking on the ff/rewind buttons moves the transition zone itself in the timeline, along with the playback marker. Clicking on either of the leftmost 2 buttons to view the range, moves it back to the correct location. Subsequently pressing on the ff/rewind buttons moves the playback marker but not the range. Something is wrong here. Further playing around and the ff/rewind buttons changed the images but did not move the playback marker (or the range) anymore. These buttons need review and correction.

    Errors in the manuals about the Edit Trimmer (pdf and chm).

  13. Still missing in action is the new feature:

    Object extraction: Exactly like you'd imagine.
    Video Pro X's new object extraction algorithm makes it possible to recognize
    and extract objects from videos. Magix, where is this?

  14. Updated manual - once again, new features, no updated manual. At least an update to the chm file would be welcome;

  15. Rotation - Straighten Horizon slider causes blurring;

  16. 3D Titles: Same problem MEP2019, 18.0.1.213 and VPX: Add one 3D title. Ok. Add a different 3D title. It shows up as being the first one. Delete the second one and add it again. Works. Add a third title - it takes on whatever the second title was. There are 2 additional problems; 1. Having a 3D title in a project causes all editing to slow down quite a bit. Tested in older version of VPX and MEP, no slowdown. 2. Playing around with 3D titles, moving, editing, sometimes causes a crash. Here is the video:

  17. Regular titles may cause crashing: I had two crashes from duplicating and moving simple, normal titles. One other user mentioned a problem with titles;

  18. Knoll Light Factory causes distortion: Adding Knoll Light Factory effect to a clip produces a distorted image on the screen. The image is at an angle. See below. 

    To see the image correctly, I had to change the Video Mode to Alternative Mode 2 (Video Mixing Renderer9), to get the result shown below:    Strangely, if I go to full screen, the image is fine. The export is also fine.

  19. Resolved: NewBlue Effects v3 and v4 - OFX - cannot keyframe the y value on Spotlight and Magnifying Glass, and probably others.

  20. DVD authoring: some users have complained about problems encoding and creating DVD's. Comments from DugsBugs: playback is very unstable. It is most noticeable during the transitions. I have always mixed the project down to either WMV or MXV and created the DVD from there but now all the transitions are choppy. This has only happened since the recent updates. I have reinstalled VPX7 just to create the DVD which still works.

  21. Interface with Xara not working properly: Right-click on a video object, Video effects, Create overlay graphics/animations opens Xara (I have the latest Designer Pro X - 16.0.0.55162) but the video does not display; the screen is white. I tested this with MEPP2019 (18.0.1.213) and it works. Thus the problem is with VPX, not Xara.

  22. Audio recording: New bug in this patch: If I record and do not accept the Take, that is, I click on Delete after recording, the playback marker disappears completely. If I now record again and accept the take, it does not show up, and the wav file is not saved. I first have to put the playback marker again at the recording position. Before, if a Take was not accepted, the playback marker returned to the same start location. Edit 2018.12.07: Also, there was a selection "Retry take." That has disappeared. Please put it back.

Anyone have anything to add or comments to the above?

John CB

 

Last changed by browj2 on 12/7/2018, 10:17 AM, changed a total of 5 times.

John C.B.

VideoPro X(12); MEP2021 Plus; MM2021 Premium; see About me for more.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

keenblade wrote on 12/5/2018, 3:17 PM

@MAGIX_Redaktion

...

Anyone have anything to add or comments to the above?

John CB

 

Hi, John. Here is my contribution to your list :)

23. All the source and program monitor windows are black. No video is seen. Only audio is heard. Last know working VPX is version 8. Your welcome, if you want to read more about my pathetic "no video is seen" story.

Scenestealer wrote on 12/6/2018, 4:01 AM

@browj2

13. Still missing in action is the new feature:

Object extraction: Exactly like you'd imagine.
Video Pro X's new object extraction algorithm makes it possible to recognize
and extract objects from videos. Magix, where is this?

This is referring to tweaks to the Chroma Key effect, and specifically the addition of the Antispill slider to the Green, Blue screen selection.

Peter

Last changed by Scenestealer on 12/6/2018, 4:02 AM, changed a total of 1 times.

System Specs: Intel 6th Gen i7 6700K 4Ghz O.C.4.6GHz, Asus Z170 Pro Gaming MoBo, 16GB DDR4 2133Mhz RAM, Samsung 850 EVO 512GB SSD system disc WD Black 4TB HDD Video Storage, Nvidia GTX1060 OC 6GB, Win10 Pro 2004, MEP2016, 2021 (V20.0.1.73) Premium and prior, VPX7, VPX12 (V18.0.1.85). Microsoft Surface Pro3 i5 4300U 1.9GHz Max 2.6Ghz, HDGraphics 4400, 4GB Ram 128GB SSD + 64GB Strontium Micro SD card, Win 10Pro 2004, MEP2015 Premium.

MAGIX_Redaktion wrote on 12/6/2018, 9:17 AM

@browj2

16. This will be fixed first in the upcoming update for Movie Edit Pro.

19. My information is that this is fixed in this version (304).

20. This was reported in the german forum too. We are aware of this. Unfortunately, I can't say when this will be fixed.

We know, there is still a lot to do and this is probably far from what you wanted to hear. Regardless, our developers reading the feedback threads with a lot of care and are relentlessly working to deliver a better Video Pro X.

One of our biggest accomplishments for example: We have never seen as few crash reports as in this version of Video Pro X.

Best regards,
Mathias

browj2 wrote on 12/6/2018, 12:57 PM

@MAGIX_Redaktion

Re: Items 9 and 19 are the same. I marked them as resolved. I must have confused one or the other with MEP. Too much multi-tasking.

Edit: BTW, in MEP, NB Spotlight, nothing shows up on the screen. I'll check this on my other computer as well. It helps if I don't turn off effects - blue lightning bolt was on in MEP desktop.

Item 21, interface with Xara is urgent.

Thanks for your reply.

John CB

Last changed by browj2 on 12/6/2018, 1:05 PM, changed a total of 2 times.

John C.B.

VideoPro X(12); MEP2021 Plus; MM2021 Premium; see About me for more.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

browj2 wrote on 12/7/2018, 9:57 AM

Added to point 22 of the list, there was a selection "Retry take." That has disappeared. Please put it back.

John CB

Last changed by browj2 on 12/7/2018, 10:15 AM, changed a total of 2 times.

John C.B.

VideoPro X(12); MEP2021 Plus; MM2021 Premium; see About me for more.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

wenche-Lasanen wrote on 12/9/2018, 6:00 AM

This has never happened to me before, i reset the exporting settings but it wont work.

wenche-Lasanen wrote on 12/9/2018, 6:44 AM

I changed the export preset set to something else with resolution of 1920 1080 and framerate of 60 and now its working

v850tw wrote on 12/10/2018, 6:59 AM

@erkki.salonen

Have you installed recent updates.
I was having issues with crashing when trying to use titles but that was when they first released VPX8
I haven't crashed for a while now although I sometimes have issues when using some plugin effects but that is usually because they use a lot of processor and I try to do things too fast.
I hate the thought of trying to learn a new platform when I have been using VPX for so long although I threaten to change every time something goes wrong.
I am very happy with the results from DVD Architect and wish I'd found it long ago.
 


I have been reading all these comments, and yours. I am looking for a reason to stick with VPX. I can not get updates because I am not willing to put any more $$$ into a program that is such a struggle and is not easy to end up with the final clip without a wrestle. My multicam does work though. I have not had an update in a year. I liked the layout and feel of this editor as compared with others and was scared away from Premier because you are only renting it, but... I was used to having a full compliment of transitions and effects in Liquid Edition that are not here. The most basic transitions are missing here. To be able to do a simple page peel or turn and customize it to my liking is not here. 10 years with VPX... that is a long time! Pinicle's Liquid Edition was my favorite.

DugsBugs wrote on 12/10/2018, 3:47 PM

@v850tw
Hello.
That was actually my comment you quoted.
I know exactly where you're coming from.
The fact you haven't updated in a year doesn't help because there have been a few good fixes in that time.
I was able to get an extension on my update period because the last few updates have been so poor.
Any program you go to is going to cost you a lot of money for a registered one. I was toying with Vegas even though it's a Magix product, they didn't develop it.
VPX is doing what I need at the moment apart from the DVD encoding but I have solved that with Vegas DVD architect and I can produce a more professional looking product "And it works".
I worry every time an update comes through wondering what's going to be broken in this one.
 

browj2 wrote on 12/11/2018, 9:16 AM

@v850tw

I presume that you have the latest version of VPX and that you have downloaded and installed all of the Extra content under Help. Correct?

There are so many transitions with VPX that I haven't had time to look at them all. Yes, the Curl transition that comes with MEP/VPX is rudimentary.

I purchased the full complement of Pixelan plugins. SpiceMaster Pro gives me an incredible, almost infinite variety of transitions, tweaked as I wish. Pixelan 3D Sixpack has 60 curl type transitions, but there is no adjustment that can be done. I can live with the 60. You may want to take a look at these.

John CB

John C.B.

VideoPro X(12); MEP2021 Plus; MM2021 Premium; see About me for more.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903