How the heck are you supposed to re-activate Samplitude 11...?

drewmo wrote on 2/20/2021, 3:19 PM

I've changed my harddrive to SSD and now need to re-activate Samplitude 11. It says I have an invalid serial number. Was running fine on my old hard drive (still is if I swap back). The website activation center also says I have a wrong serial number. So, basically I'm trying to raise a support ticket with Magix, but I can't for the life of me find where I can do that. It just takes me around in circles. Does anyone know where I do that? If so, perhaps you could post a link for me where I can raise a ticket, cos darned if I can find it...!

Comments

PATIENT-X wrote on 2/20/2021, 3:24 PM

@drewmo

Hello, Welcome

Click My Account top right of the home page.

Login with your email address and password

Select My Products from the left side.

You should now see your registered software serial number(s) and hopefully a download link.

If so, Uninstall current one with Revo uninstaller.

Friedrich Nietzsche: "Without music, life would be a mistake."

Pc1: Currently building my new computer based on RTX40 series and Intel i9 13th gen. Just waiting on new main board components.

Pc2: Zoostorm Crystal Intel i5 10400f 2.9ghz, 16gb ram, Rtx2060 super Gpu, 1tb SSD,

Monitors: MSI Optix MPG321QRF-QD 32 Inch, 4k Quantum Dot, WQHD, 175Hz, IPS, 1ms, RGB, G-SYNC Compatible.

BenQ EL2870U 28 Inch UHD 4K Gaming Monitor - 1ms, HDR, Eye-Care,. LED, Free-Sync, B.I. Plus Sensor

Laptop: Acer Nitro 5 AN517-54 79d2 Gaming Laptop - 17.3in QHD 165Hz, GeForce RTX 3060, Intel Core i7 11800H. Corsair Vengeance 16gb ram DDR4 3200. 1st M.2 Acer NVMe 512gb SSD. 2nd M.2 Samsung 980 PRO 500GB NVMe SSD. 3rd Samsung 870 EVO 500GB SSD drive.

Music hardware: AKAI MPK mini mk2, Yamaha PSRE373 keyboard, Hercules Impulse 300 & Hercules Jogvision DJ controllers.

PreSonus 68c Audio Interface, Audio Technica ATH-M50x headphones.

AKG K550 mk2 reference headphones.

Instruments: Vintage Maidstone Violin 3/4.

Lark Trumpet 4015, both instruments restored by me.

MCSE, MCSA, MCSA:MESSAGING, MCE, MCP, CCNA, A+, N+ Year 2005 ID#3485188

Inner Peace - meditation etheral music.

https://www.magix.info/us/media/inner-peace--1291891/

 

 

 

 

drewmo wrote on 2/20/2021, 3:32 PM

Hey Patient-X many thanks for your suggestion, yes, you would think so, right? But... though all my other Magix products are there (going back years to Music Studio!), my Samplitude 11 is not listed. I try to register it, it says invalid serial number. But I have the disk and box right here in front of me with the serial number (and it was running fine before I changed hard disk). I did have this problem a few years back when I upgraded a disk, and was able to get a code sent to me by raising a service ticket, but I'm really struggling to find where to raise a service ticket now.

 

PATIENT-X wrote on 2/20/2021, 3:37 PM

@drewmo

Yes normally if you upgrade hard drive, you would go to my product and deactivate listed software and reinstall.

Please contact infoservice@magix.net for further assistance.

Last changed by PATIENT-X on 2/20/2021, 3:39 PM, changed a total of 1 times.

Friedrich Nietzsche: "Without music, life would be a mistake."

Pc1: Currently building my new computer based on RTX40 series and Intel i9 13th gen. Just waiting on new main board components.

Pc2: Zoostorm Crystal Intel i5 10400f 2.9ghz, 16gb ram, Rtx2060 super Gpu, 1tb SSD,

Monitors: MSI Optix MPG321QRF-QD 32 Inch, 4k Quantum Dot, WQHD, 175Hz, IPS, 1ms, RGB, G-SYNC Compatible.

BenQ EL2870U 28 Inch UHD 4K Gaming Monitor - 1ms, HDR, Eye-Care,. LED, Free-Sync, B.I. Plus Sensor

Laptop: Acer Nitro 5 AN517-54 79d2 Gaming Laptop - 17.3in QHD 165Hz, GeForce RTX 3060, Intel Core i7 11800H. Corsair Vengeance 16gb ram DDR4 3200. 1st M.2 Acer NVMe 512gb SSD. 2nd M.2 Samsung 980 PRO 500GB NVMe SSD. 3rd Samsung 870 EVO 500GB SSD drive.

Music hardware: AKAI MPK mini mk2, Yamaha PSRE373 keyboard, Hercules Impulse 300 & Hercules Jogvision DJ controllers.

PreSonus 68c Audio Interface, Audio Technica ATH-M50x headphones.

AKG K550 mk2 reference headphones.

Instruments: Vintage Maidstone Violin 3/4.

Lark Trumpet 4015, both instruments restored by me.

MCSE, MCSA, MCSA:MESSAGING, MCE, MCP, CCNA, A+, N+ Year 2005 ID#3485188

Inner Peace - meditation etheral music.

https://www.magix.info/us/media/inner-peace--1291891/

 

 

 

 

drewmo wrote on 2/20/2021, 3:38 PM

Ah, finally, after about an hour going around and around, found this page:

https://www.magix.info/us/support/article/how-do-i-contact-technical-support--1513/

Following that through finally gets me to a place you can request support.

PATIENT-X wrote on 2/20/2021, 3:54 PM

@drewmo

Good luck.

Friedrich Nietzsche: "Without music, life would be a mistake."

Pc1: Currently building my new computer based on RTX40 series and Intel i9 13th gen. Just waiting on new main board components.

Pc2: Zoostorm Crystal Intel i5 10400f 2.9ghz, 16gb ram, Rtx2060 super Gpu, 1tb SSD,

Monitors: MSI Optix MPG321QRF-QD 32 Inch, 4k Quantum Dot, WQHD, 175Hz, IPS, 1ms, RGB, G-SYNC Compatible.

BenQ EL2870U 28 Inch UHD 4K Gaming Monitor - 1ms, HDR, Eye-Care,. LED, Free-Sync, B.I. Plus Sensor

Laptop: Acer Nitro 5 AN517-54 79d2 Gaming Laptop - 17.3in QHD 165Hz, GeForce RTX 3060, Intel Core i7 11800H. Corsair Vengeance 16gb ram DDR4 3200. 1st M.2 Acer NVMe 512gb SSD. 2nd M.2 Samsung 980 PRO 500GB NVMe SSD. 3rd Samsung 870 EVO 500GB SSD drive.

Music hardware: AKAI MPK mini mk2, Yamaha PSRE373 keyboard, Hercules Impulse 300 & Hercules Jogvision DJ controllers.

PreSonus 68c Audio Interface, Audio Technica ATH-M50x headphones.

AKG K550 mk2 reference headphones.

Instruments: Vintage Maidstone Violin 3/4.

Lark Trumpet 4015, both instruments restored by me.

MCSE, MCSA, MCSA:MESSAGING, MCE, MCP, CCNA, A+, N+ Year 2005 ID#3485188

Inner Peace - meditation etheral music.

https://www.magix.info/us/media/inner-peace--1291891/