AAProds wrote on 9/7/2023, 9:15 AM


Assuming you're talking about Magix Video Easy, hop into your Magix account and go to "My Products". Your Video Easy program should be listed, with your P3 registration number. Click "Show more details" (under your P3 number). You can have two computers registered; if you've already got two registered, you'll have to de-register one eg your old computer so you can register your new computer.

Then you should be good to go.

BTW, we're not Magix staff, only users.

Also, for your personal security, don't paste your email or or P3 number here.

Good luck!

All my forum comments are based on or refer to my System 1.

My struggle is over! I built my (now) system 2 in 2011 when DV was king and MPEG 2 was just coming onto the scene and I needed a more powerful system to cope. Since then we've advanced to MP4 and to bigger and bigger resolutions. I was really suffering, not so much in editing (with proxies) but in encoding, which just took ages. A video, with Neat Video noise reduction applied, would encode at 12% of film speed. My new system 1 does the same job at 160% of film speed. Marvellous. I'm keeping my old system as a capture station for analogue video tapes and DV.

System 1

Windows 11 v23H2 severely modified by Openshell and ExplorerPatcher

Power supply: 850W Cooler Master (should have got modular)

CPU: Intel i7 13700K running at 3400mhz, cooled by a Kraken 2x140mm All In One liquid cooler.

RAM: 64gb (2x32gb sticks) G.Skill "Ripjaws" DDR4 3200Mhz

GPU 1: iGPU UHD 770

GPU 2: NVidia RTX 3060Ti Windforce 8gb

C drive: NVME 500gb

Various other SSD and HDDs.

Monitor: 27"/68cm Samsung, 2560 x 1440, 43 pixels/cm.

MEP 2021 version

Movie Studio 2023 version

Magix Video Easy version

System 2

(Still in use for TV and videotape capture)

Windows 10 v22H2

CPU: i5-750 at 2670mhz with 12gb RAM

Onboard IEEE1394 (Firewire) port

GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP

Hard drives: C Drive 256gb SSD, various other HDDs.

Monitor: Dell 22"/56cm, 1680x1050, 35 pixels/cm

MEP 2021 version

Movie Studio 2023 version

VPX 12

SP. wrote on 9/7/2023, 9:17 AM

@Jarmo-Hamalainen Make sure you enter the same e-mail address as used on your old computer.

Jarmo-Hamalainen wrote on 9/7/2023, 9:34 AM

Product full name is MAGIX Video easy Video Saver. Capture video from vhs tape. I can't find My Products. Only My Contracts and it is empty. Is it possible to contact company support? I can't find how to do it.

SP. wrote on 9/7/2023, 9:48 AM

@Jarmo-Hamalainen Yes, contact customer support at

If you can't find any registered products you very likely created a new, empty customer account by entering a new(?) e-mail address. Your old customer account should be still there. You need to enter your old e-mail address during login.

Jarmo-Hamalainen wrote on 9/7/2023, 10:21 AM

I have same email. Maybe I have typing error in email in first registration? I just install program and give serial number and mail. Then test that it works. Now I need to use it with new computer 😞

SP. wrote on 9/7/2023, 11:07 AM

@Jarmo-Hamalainen Customer service at should be able to find the correct customer account. In the meantime you could use the 30 days trial option.

Cristian-Tudose wrote on 4/2/2024, 5:45 PM

Jarmo, did customer service answer to you? I have the same problem.