Comments

johnebaker wrote on 4/18/2022, 3:25 AM

@Brge-Andersson

Hi/Hej

We need more information:

Computer specification and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) your are working with. 

I would suggest you put this information in your profile signature so we do not have to keep asking for it.

Are the graphics card drivers up to date?

A screen shot of the Program settings, Display options or Device options tab  would help.

Have there been any changes to the computer or program between working and not working?

Was there any error dialog that popped up when the crash occurred, or the Crash log opening when you restarted the program? If so what was the message or the faulting module ?

Google translate:

Hej Vi behöver mer information: Datorspecifikation och programversion, se detta ämne för vad som krävs och vänligen citera processor och grafikkorts fabrikat/modell i sin helhet, och även vilken bildskärm/skärmupplösning(er) du arbetar med.

Jag skulle föreslå att du lägger den här informationen i din profilsignatur så att vi inte behöver fortsätta att be om det.

Är grafikkortets drivrutiner uppdaterade?

En skärmdump av fliken Programinställningar, Visningsalternativ eller Enhetsalternativ skulle hjälpa.

Har det skett några förändringar på datorn eller programvaran mellan att fungera och att inte fungera?

Fanns det någon feldialogruta som dök upp när kraschen inträffade, eller att kraschloggen öppnades när du startade om programmet? Om så är fallet, vad var meddelandet eller den felaktiga modulen?

John EB
Forum Moderator, Forummoderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Brge-Andersson wrote on 4/18/2022, 4:42 AM

Win 10 version 21 H1 (OS version 19043.1645. Grafikkort OK. Inga förändringar. Ingendialogruta Allt fungerade för 1 vecka sen.

Brge-Andersson wrote on 4/18/2022, 5:03 AM

Made a printscreen when the program stopped.

emmrecs wrote on 4/18/2022, 5:15 AM

@Brge-Andersson

One thing we still don't know: the exact program version and edition.

 

En sak vet vi fortfarande inte: den exakta programversionen och upplagan.

Jeff
Forum Moderator

Last changed by emmrecs on 4/18/2022, 5:16 AM, changed a total of 1 times.

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 4/18/2022, 6:40 AM

@Brge-Andersson

Hi, Hej

Thank you for the information - we still need the program version and edition as @emmrecs has commented above.

Is the video on the timeline from a mobile phone (Samsung?) recorded in the HEVC (h.265) codec.

If you do not know, download and install MediaInfo and analyse one of the video clips and post the results in your reply, see this tutorial on how to setup MediaInfo and analyse a video clip for all the data required.

Google translate:

Tack för informationen – vi behöver fortfarande programversionen och utgåvan som @emmrecs har kommenterat ovan.

Är videon på tidslinjen från en mobiltelefon (Samsung?) inspelad i HEVC (h.265) codec.

Om du inte vet, ladda ner och installera MediaInfo och analysera ett av videoklippen och posta resultatet i ditt svar, se den här handledningen om hur du ställer in MediaInfo och analyserar ett videoklipp för all data som krävs.

 John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Brge-Andersson wrote on 4/18/2022, 7:28 AM

Image removed by moderator

emmrecs wrote on 4/18/2022, 7:34 AM

@Brge-Andersson

I have removed the image you have just posted since it clearly includes your personal, confidential serial key, which is for Magix Music Maker, not Movie Studio.

It is also clear from earlier posts that you are asking about Movie Studio so why did you post that image???

Jeff

 

Jag har tagit bort bilden du just har lagt upp eftersom den tydligt innehåller din personliga, konfidentiella serienyckel, som är för Magix Music Maker, inte Movie Studio.

Det framgår också av tidigare inlägg att du frågar om Movie Studio så varför postade du den bilden???

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Brge-Andersson wrote on 4/18/2022, 7:36 AM

It has been working good before. No problem earlier. I even tried vith an old VHS movie which was made to right media.The program stopped. Samsung 20 s and i have filmed lots of films with that phone before and it had been worked out properly. Cache memory? Not enough with memory on the computer? The computer works with other applications without no problem. What is wrong ? I have work in this program since 2014 and its a very good programm untill now? Sorry no good English..

 

. Nev

Brge-Andersson wrote on 4/18/2022, 7:39 AM

My mistake publish wrong picture. Its about Movie Studie.

Brge-Andersson wrote on 4/18/2022, 7:45 AM

Rätt version. Stressad

Brge-Andersson wrote on 4/18/2022, 10:18 AM

Stannar vid " Importerar de aktuella filerna i Arranger". Då hakar programmet och laggar.

emmrecs wrote on 4/18/2022, 11:06 AM

@Brge-Andersson

The second image is also about Music Maker!

However, please go back and re-read ALL the posts in the thread, especially the one from @johnebaker where he asked you to use MediaInfo to analyse at least one of your video files. Copy and paste the information to your next reply.

Also, please tell us exactly which version of Movie Studio you have.

Jeff

 

Den andra bilden handlar också om Music Maker!

Men gå tillbaka och läs ALLA inlägg i tråden igen, särskilt det från @johnebaker där han bad dig att använda MediaInfo för att analysera minst en av dina videofiler. Kopiera och klistra in informationen till ditt nästa svar.

Berätta också exakt vilken version av Movie Studio du har.

Last changed by emmrecs on 4/18/2022, 11:07 AM, changed a total of 1 times.

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Brge-Andersson wrote on 4/18/2022, 12:19 PM

Brge-Andersson wrote on 4/18/2022, 12:22 PM

Nu har jag dragit ut rätt version på MAGIX Movie Edit Pro Plus. Bifogar jpg på versionen. HDR 10 filformat? Plus info om dator. Tack för alla försök att hjälpa mig.

emmrecs wrote on 4/18/2022, 1:36 PM

@Brge-Andersson

And the MediaInfo data?

 

Och MediaInfo-data?

Jeff

Last changed by emmrecs on 4/18/2022, 1:36 PM, changed a total of 1 times.

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Brge-Andersson wrote on 4/19/2022, 6:02 AM

Bifogar Mediainfo.

 

emmrecs wrote on 4/19/2022, 6:39 AM

@Brge-Andersson

In the MediaInfo screen, please choose View>Text and post ALL the data from that screen.

 

På MediaInfo-skärmen, välj Visa>Text och posta ALLA data från den skärmen.

Jeff

Last changed by emmrecs on 4/19/2022, 6:39 AM, changed a total of 1 times.

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Brge-Andersson wrote on 4/19/2022, 7:33 AM

Done

emmrecs wrote on 4/19/2022, 7:51 AM

@Brge-Andersson

Under the View menu please select the Text option! That is the data we need.

 

Välj alternativet Text under Visa-menyn! Det är den data vi behöver.

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam