Comments

Former user wrote on 11/17/2020, 8:31 AM

Provide some background info, i.e., OS, source of the AS14 download, exact description of the bugs. Stops frequently during recording? Playback? Rendering/conversion? Are you using an audio interface? If so, which one? Etc.

The first time I installed AS14 on Windows 10, I had no language issues, and the program played back and recorded without any freezing.

rraud wrote on 11/17/2020, 9:16 AM

I would recommend uninstalling SF with third-party uninstaller that removes leftover data. (Revo Uninstall, and Geek Uninstall are two that are highly regarded and have freeware versions). Cold booting the PC prior to reinstall is recommend as well.
Download the latest Sound Forge Audio Studio 14 build from the Magix Service Center> My Products and reinstall.

As @Former user stated, more information is needed to help with the behavior issues if they continue after reinstalling.

btw, welcome to the Magix Sound Forge user-to-user community forum @baiju .

baiju wrote on 11/17/2020, 9:57 AM

OS: Win10x64;

already did uninstallation<=>re-installation, but no luck.

rraud wrote on 11/17/2020, 10:21 AM

Try uninstall with one of the above uninstallers. The default Win uninstaller leaves data behind that can be causing the issue.

Former user wrote on 11/17/2020, 10:56 AM

OS: Win10x64;

already did uninstallation<=>re-installation, but no luck.

You seem to be providing as little info as possible. That makes me uneasy about continuing to help.

Former user wrote on 11/17/2020, 2:24 PM

I sure wish I didn't feel compelled to ask, "From where did you download the installer?" so often. I NEVER have to ask on other audio software forums, but I have to do it on the Magix user forum A LOT. Very disturbing.

baiju wrote on 11/17/2020, 8:49 PM

OS: Win10x64;

already did uninstallation<=>re-installation, but no luck.

You seem to be providing as little info as possible. That makes me uneasy about continuing to help.

I have got download link in purchase invoice email, post payment done. Using that link, i downloaded software (Sound Forge Audio Studio 14) - double-click on installer, selected English language (out of Spanish, German, Russian) - package got installed successfully on my Windows 10x64; i then restarted computer - opened the package and found that it was showing different language. I have not even used its software and its feature, since unable to read what is mentioned in menus due to different language.

I posted my query here and this is the case; please review attached snippet for reference.

I tried contacting MAGIX, but not finding their email ID to raise case and get support - it is bit wicked.

Thank you so much for helping here.

baiju wrote on 11/17/2020, 8:50 PM

Try uninstall with one of the above uninstallers. The default Win uninstaller leaves data behind that can be causing the issue.

Sure, i did that and then posted observation yesterday. issue remains still same.

johnebaker wrote on 11/18/2020, 4:26 AM

@baiju

Hi

What language is Windows set to on your computer?

To contact support see these guidelines.

John EB
Forum Moderator

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

Running Windows 10 Professional 20H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

rraud wrote on 11/18/2020, 9:37 AM

What language is Windows set to on your computer?

Good point John, thanks

baiju wrote on 11/18/2020, 11:46 AM

@baiju

Hi

What language is Windows set to on your computer?

To contact support see these guidelines.

John EB
Forum Moderator

English, all other apps working fine except this showing different language - only on short cut; else, menu are in English - that you can see in image that i shared above.

baiju wrote on 11/18/2020, 11:48 AM

@baiju

Hi

What language is Windows set to on your computer?

To contact support see these guidelines.

John EB
Forum Moderator

it is absolutely pathetic support to navigate through page; i tried searching simply an email id to inform support team to look into this issue - i didn't find it anywhere. and finally landed up here in forum to seek expert advise.

baiju wrote on 11/18/2020, 11:50 AM

@baiju

Hi

What language is Windows set to on your computer?

To contact support see these guidelines.

John EB
Forum Moderator

it is absolutely pathetic support to navigate through page; i tried searching simply an email id to inform support team to look into this issue - i didn't find it anywhere. and finally landed up here in forum to seek expert advise.

Challenge is, after purchasing software - i am unable to use it. also crashed and then re-installation two times... i want to return this and get refund. This is weird experience of product.

emmrecs wrote on 11/18/2020, 1:39 PM

@baiju

There really is very little point in ranting here; we are all fellow-users, like you.

Assuming you registered your purchase of SFAS go to this page to create a support ticket.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

baiju wrote on 11/19/2020, 10:21 AM

@baiju

There really is very little point in ranting here; we are all fellow-users, like you.

Assuming you registered your purchase of SFAS go to this page to create a support ticket.

Jeff
Forum Moderator

i have already referred this link, but no luck - at least for this issue.

https://www.magix.info/us/support/sound-forge-audio-studio--20/

next what!! can someone please advise what next!!!

johnebaker wrote on 11/19/2020, 10:44 AM

@baiju

Hi

The images you posted suggest your PC has either a second language installed or a region/locale setting is wrong - check all the settings in Time and Language in particular all the options under Region and Language

John EB

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

Running Windows 10 Professional 20H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.