Magix support has not responded to support tickets for months

SP. wrote on 1/26/2026, 9:29 AM

Because the previous topic was closed by @PATIENT-X I open this replacement topic.

This topic is to make aware about Magix not answering support tickets over months and the need to overhaul their support system.

I had tickets from October 2025 after Magix delivered me an incorrect product version and they never answered, except automated replies. Their support system closed my first ticket after about one week. Then I opened a second ticket and asked over 10 times for a follow-up update to my problem, about once each week. Then the ticket was automatically closed as well in mid-January. Now I have a third ticket open for about a week and still no response.

Like I wrote, the support problem with their AI bot is still not solved, therefore the previous topic shouldn't have been closed. I'm thankful that @PATIENT-X was able to contact some employees to make them aware.

In my case, I just need a serial number for the correct program version and that's basically all. But if I cannot reach a human support staff member, my problem cannot be solved.

Comments

SP. wrote on 1/26/2026, 9:35 AM

I'm trying to tag @Tom_Sp, who answered about the PayPal problem, but it seems tagging doesn't work correctly in my browser. The username isn't listed in the selection box.

PATIENT-X wrote on 1/26/2026, 9:40 AM

@SP. @Tom_Sp

The main problem was PayPal payments issues in general where users did not receive their serial numbers which as you stated I brought to the attention of Magix and is currently being dealt with. This was a PayPal technical issue.

The second separate issue is the actual support system from Magix which is non existent, their replacement of a.i obviously has teething issues which needs to be addressed separately from PayPal.

Moderators and users are not receiving any such support because it's broken and needs attention from Magix as a priority.

I myself have been waiting on a response from Magix support since last October?

So thanks for creating this post for all users to raise such concerns.

@SP. I have pinned your post.

Ps this thread is for users who had a general software enquiry with Magix support who did not receive any response, if you have any issue with regards to PayPal payments please contact PayPal directly.

Stephen

Forum Moderator