MAGIX Video deluxe 2026 Premium (Constantly Crashing on Startup)

ItsMichael wrote on 9/4/2025, 4:34 AM

Good day to you all,

I've been for weeks waiting on responses from Magix support team with no response.

The problem is I followed tutorials on a known issue with the software crashing on startup, deleting data in %appdata% and at the same time reinstalling the software.

I've had no success in fixing the immediate crash of the software and am out of options, the error is linked to GPU-related matters based on the error message.





Since having no success updating the software, no success with reinstalls and following the information provided, I contacted support directly with no success or responses.


The affect, is that I just threw money are software that does not work.

Does anyone know alternative options to try and get this working or to get support to respond?

Comments

SP. wrote on 9/4/2025, 6:21 AM

@ItsMichael Have you tried uninstalling and reinstalling the Nvidia GPU drivers? Have you tried a previous driver version? Use the studio drivers, which are tested more thoroughly, not the game ready drivers.

emmrecs wrote on 9/4/2025, 10:01 AM

@ItsMichael

Welcome to the Magix users forums.

Yes, it is very disappointing when new software fails to "work properly" but, where we can, fellow-users will do their best to help you!

I assume from what you have written that you have followed the AI Bot advice and deleted those various files/data recommended and removed and reinstalled the appropriate NVidia drivers? Your post seems to imply that you ahve actually uninstalled and reinstalled VdL; that was not recommended and can often simply multiply the problems, unfortunately.

To help us to help you please tell us a lot more about your computer, its hardware and version of Windows. This pinned post will show you the level of detail that is really useful to have! If you add it to your Signature (see mine below for an example) it will be automatically appended to any post you make.

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 9/4/2025, 10:11 AM

@ItsMichael

Hi

In addition to @SP. and @emmrecs comment about re-installing the drivers.

Download the latest Game Ready (GRD) drivers for your GPU and when asked do a clean install, if you are not gaming, install the drivers and NVidia control panel only.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

ItsMichael wrote on 9/4/2025, 10:21 AM

Redoing the Studio Drivers version 580.97 Release Tuesday August 12 2025 according, deleting %appdata% MAGIX videodeluxe file, as reopening the software results in an interface that does not respond.

I'll check into trying more options as they come up. Thank you!!!
 

CubeAce wrote on 9/4/2025, 10:53 AM

@ItsMichael

Hi.

Out of interest, which nvidia card are you using?

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.6159

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2135 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 577.00 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

ItsMichael wrote on 9/4/2025, 8:30 PM

@ItsMichael

Hi.

Out of interest, which nvidia card are you using?

Ray.

I am using an Asus TUF RTX 3060 OC V2 to the best of my knowledge.

ItsMichael wrote on 9/4/2025, 8:36 PM

@ItsMichael

Hi

In addition to @SP. and @emmrecs comment about re-installing the drivers.

Download the latest Game Ready (GRD) drivers for your GPU and when asked do a clean install, if you are not gaming, install the drivers and NVidia control panel only.

John EB
Forum Moderator

I've done clean installs, and I recognise it's easy to miss the little checkbox down the bottom.

I have not had any success with this. 580.97 Studio drivers.

I think I may need to try downgrading as this has not solved the issue. I thought of switching the software to use the CPU, but I can't get into the software enough to access those settings, and updated the file in %appdata% with a few lines, which did nothing.

I apologize.

Outside of this forum, I exhausted every option that I know of. I even tried using ChatGPT to find a solution, which failed, and turned to the options of contacting support.

AAProds wrote on 9/4/2025, 9:52 PM

@ItsMichael @SP.

My understanding is we should be using the "game-ready" drivers. They are referred-to in this Support post:

https://www.magix.info/us/support?question=268332&category=0&title=which-graphics-cards-are-supported-for-infusion-engine-3-hardware-acceleration-in-movie-edit-pro-2025

All my forum comments are based on or refer to my System 1.

System 1

Windows 11 v23H2 severely modified by Openshell and ExplorerPatcher

Power supply: 850W Cooler Master (should have got modular)

CPU: Intel i7 13700K running at 3400mhz, cooled by a Kraken 2x140mm All In One liquid cooler.

RAM: 64gb (2x32gb sticks) G.Skill "Ripjaws" DDR4 3200Mhz

GPU 1: iGPU UHD 770

GPU 2: NVidia RTX 3060Ti Windforce 8gb

C drive: NVME 500gb

Bluray Burner: Pioneer BDR-212D

Various other SSD and HDDs.

Monitor: 27"/68cm Samsung, 2560 x 1440, 43 pixels/cm.

MEP 2021 version 20.0.1.80

Magix Video Deluxe 2026 Ultimate (although it comes up as "Premium").

Magix Video Easy version 7.0.1.145

System 2

(Still in use for TV and videotape capture)

Windows 10 Home Version 2009

CPU: i5-750 at 2670mhz with 12gb RAM

Onboard IEEE1394 (Firewire) port

GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP

Hard drives: C Drive 256gb SSD, various other HDDs.

Monitor: Dell 22"/56cm, 1680x1050, 35 pixels/cm

Movie Studio 2023

Movie Studio 2024

VPX 12

System 3

Windows 11

CPU i5

GPU

2TB NVME HDD

Movie Studio 2025

CubeAce wrote on 9/5/2025, 12:05 PM

@ItsMichael

Hi.

I've looked closely at the spec of your Asus card as I have a standard 3060 12 GB card from Gigabyte.

The only difference I can see is not in the hardware but the way Asus has tweaked it to give about another 3% boost over the Standard card. If that has been done via the driver Asus used, it may be worth visiting the Asus site and seeing if they have a dedicated driver for it. It's just a hunch as I can't find any difference in the components between the cards although there could be. There could also be a problem if you are gaming and have the boost function working or tweaked. If that's the case then I would suggest making a second profile with the card set without any boost / overclock settings.

Ray.

Last changed by CubeAce on 9/5/2025, 12:05 PM, changed a total of 1 times.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.6159

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2135 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 577.00 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."