Comments

johnebaker wrote on 1/13/2021, 4:46 AM

@KM1

Hi

We need a MediaInfo analysis of the video to see what is going on with it - post the results from the Text view.

Is Quicktime installed?

John EB
Forum Moderator

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

Running Windows 10 Professional 20H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

KM1 wrote on 1/13/2021, 11:43 AM


Format                                   : MPEG-4
Format profile                           : QuickTime
Codec ID                                 : qt   0000.00 (qt  )
File size                                : 7.44 MiB
Duration                                 : 8 s 542 ms
Overall bit rate mode                    : Variable
Overall bit rate                         : 7 305 kb/s
Encoded date                             : UTC 2020-01-01 05:01:59
Tagged date                              : UTC 2020-01-01 05:02:07
Writing library                          : Apple QuickTime
com.apple.quicktime.make                 : Apple
com.apple.quicktime.model                : iPhone 8 Plus
com.apple.quicktime.software             : 13.3
com.apple.quicktime.creationdate         : 2020-01-01T00:01:59-0500

Video
ID                                       : 1
Format                                   : HEVC
Format/Info                              : High Efficiency Video Coding
Format profile                           : Main@L4@Main
Codec ID                                 : hvc1
Codec ID/Info                            : High Efficiency Video Coding
Duration                                 : 8 s 542 ms
Bit rate                                 : 7 182 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Rotation                                 : 90°
Frame rate mode                          : Variable
Frame rate                               : 29.970 (29970/1000) FPS
Minimum frame rate                       : 28.571 FPS
Maximum frame rate                       : 30.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Bits/(Pixel*Frame)                       : 0.116
Stream size                              : 7.31 MiB (98%)
Title                                    : Core Media Video
Encoded date                             : UTC 2020-01-01 05:01:59
Tagged date                              : UTC 2020-01-01 05:02:07
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : hvcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 8 s 542 ms
Source duration                          : 8 s 591 ms
Bit rate mode                            : Variable
Bit rate                                 : 96.0 kb/s
Channel(s)                               : 1 channel
Channel layout                           : C
Sampling rate                            : 44.1 kHz
Frame rate                               : 43.066 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 101 KiB (1%)
Source stream size                       : 101 KiB (1%)
Title                                    : Core Media Audio
Encoded date                             : UTC 2020-01-01 05:01:59
Tagged date                              : UTC 2020-01-01 05:02:07

Other #1
Type                                     : meta
Duration                                 : 8 s 542 ms
Bit rate mode                            : Variable

Other #2
Type                                     : meta
Duration                                 : 8 s 542 ms

browj2 wrote on 1/13/2021, 6:40 PM

@KM1

Hi,

Which program and version are you using?

John CB

John C.B.

VideoPro X(12); MEP2021 Plus; MM2021 Premium; see About me for more.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

AAProds wrote on 1/13/2021, 7:07 PM

@KM1

At only 7mb, you could post the file here so we can have a look at it for you.

Alwyn

CubeAce wrote on 1/14/2021, 1:23 AM

@KM1

Hi.

When you said you converted the file what other adjustments did you make? Did you convert the variable frame rate to a constant frame rate and did you convert the audio sample rate to 48kHz? What format did you convert to?

Ray.

Windows 10 Enterprise. Version 20H2 OS build 19042.602. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

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1 x 250GB SSD D: drive for current project. 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal backup and 1 for Library clips/sounds/music/stills. Total 12TB of four external WD drives for backup.

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Running MEP Premium 20.0.1.65. and VPX 17.0.3.68 (UDP3)

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johnebaker wrote on 1/14/2021, 6:53 AM

@KM1

Hi

Without more information on your computer system and program version we would be guessing what the issue is due to and the correct route for fixing it - see this topic for details of what is required and my Signature as an example and put your specs in your signature for future reference if you have other issues.

There are two issues with the video file:

  1. It is variable frame rate (VFR) - most video editors do not like VFR video
  2. It is encoded HEVC - if you do not have the appropriate decoder installed the video cannot be decoded.

. . . . . I tried converting the files to other formats . . . .

With which program and what formats did you try converting to?

John EB

 

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

Running Windows 10 Professional 20H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

KM1 wrote on 1/14/2021, 9:39 AM

Thanks everyone!

Yes, I have quicktime installed.

I have both MAGIX movie Edit Pro 2013 and MAGIX movie Edit Pro 2021.

When I tried to convert the file, I didn't make any adjustments. I can try that. I tried converting the file to various formats including AVI video, Windows Media, MAGIX video and MPEG-4. No matter what format I converted to, the sound was working but no image when played through either MAGIX program.

I used the conversion program through the Magix move Edit Pro 2021 software.

 

KM1 wrote on 1/14/2021, 9:57 AM

I downloaded the HEVC Video extension and added my folder with the videos to the program, but that didn't fix the problem in MAGIX movie edit pro 2021.

browj2 wrote on 1/14/2021, 10:01 AM

@KM1

Did you try these?

  1. Program settings, Import/Export tab, uncheck "Hardware acceleration for playback if possible. If that doesn't work:
  2. Display options tab of Program Settings, change the Video mode to "Compatibility mode."

John CB

John C.B.

VideoPro X(12); MEP2021 Plus; MM2021 Premium; see About me for more.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903