Mov files won’t play using Magix movie 2021

Carl-Can wrote on 3/29/2021, 1:13 AM

Hello, I've got an error when trying to run the MOV file type into the software. I already have quick time installed. Any advice is greatly appreciated!

Thank you.

Carl-Can

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Comments

CubeAce wrote on 3/29/2021, 2:42 AM

@Carl-Can

Hi Carlos and welcome to the user to user forums.

If your footage comes either from game screen recordings or a mobile phone you should check the file is not using a variable frame rate using the free to download program MediaInfo and checking the text view of the program. If the file is variable frame then it first needs to be converted to a constant frame rate before most video editing packages can handle it. I say most editing packages because obviously I haven't used or seen all of the editing packages out there, but the ones I know of don't handle variable frame rate footage at all well.

If that is not the problem then we will need to know the complete specifications of your computer including processor type and age (complete processor number please) as well as other components and Windows version and build information.

Ray.

Windows 10 Enterprise. Version 20H2 OS build 19042.870. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 27.20.100.9466, with 32GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for current project. 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal backup and 1 for Library clips/sounds/music/stills. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia driver version 460.89: 1280 CUDA cores Direct X 12. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 20.0.1.79. and VPX 17.0.3.68 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

johnebaker wrote on 3/29/2021, 3:48 AM

@Carl-Can

Hi

Quicktime for Windows is obsolete and no longer supports some variants of MOV files.

As @CubeAce has commented analyse the MOV with MediaInfo, however there may be more an additional codec issue in addition to the the Variable Frame Rateate suggested by Ray - post the results from the Text view - you can copy and paste them into your reply

John EB
Forum Moderator

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

Running Windows 10 Professional 20H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Carl-Can wrote on 4/7/2021, 12:13 AM

@Carl-Can

Hi Carlos and welcome to the user to user forums.

If your footage comes either from game screen recordings or a mobile phone you should check the file is not using a variable frame rate using the free to download program MediaInfo and checking the text view of the program. If the file is variable frame then it first needs to be converted to a constant frame rate before most video editing packages can handle it. I say most editing packages because obviously I haven't used or seen all of the editing packages out there, but the ones I know of don't handle variable frame rate footage at all well.

If that is not the problem then we will need to know the complete specifications of your computer including processor type and age (complete processor number please) as well as other components and Windows version and build information.

Ray.

 

Thank you.

Carl-Can

Device name    Protected
Processor    Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz   1.50 GHz - Installed RAM    32.0 GB (31.6 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Pen and touch support with 10 touch points

Edition    Windows 10 Home - Version    20H2
Installed on    ‎2021-‎03-‎25 - OS build    19042.867
Experience    Windows Feature Experience Pack 120.1222.551.0

GPU0 Intel Iris Plus Graphics; GPU1 NVIDIA Geoforce GTX 1660 Ti with Max Q-Design

Carl-Can wrote on 4/7/2021, 1:39 AM

Ray and John. Thanks so much. I'm quite new to video editing. The MOV file is an export from a .360 file from my Go Pro Max using the GoPro Max Exporter. I exported it in Cineform, 5.6K 29.97 fps. However, when I downloaded and used the MediaInfo software I found the exported file has a variable rate that varies between 29.97 and 30 fps. Below is the tet result of the analysis using MediaInfo. Is it possible to convert the file to a fixed frame rate? With best wishes, Carlos

General
Complete name                            : C:\GS010649.mov
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42 (mp41/isom)
File size                                : 10.3 GiB
Duration                                 : 1 min 49 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 813 Mb/s
Encoded date                             : UTC 2021-04-07 06:17:41
Tagged date                              : UTC 2021-04-07 06:17:41

Video
ID                                       : 1
Format                                   : CineForm
Codec ID                                 : CFHD
Codec ID/Info                            : CineForm High-Definition (HD) wavelet codec
Duration                                 : 1 min 49 s
Bit rate mode                            : Variable
Bit rate                                 : 813 Mb/s
Width                                    : 5 376 pixels
Height                                   : 2 688 pixels
Display aspect ratio                     : 2.000
Frame rate mode                          : Variable
Frame rate                               : 29.970 FPS
Minimum frame rate                       : 29.970 FPS
Maximum frame rate                       : 30.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:2
Bit depth                                : 10 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 1.877
Stream size                              : 10.3 GiB (100%)
Encoded date                             : UTC 2021-04-07 06:17:41
Tagged date                              : UTC 2021-04-07 06:17:41
mdhd_Duration                            : 109242

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 1 min 49 s
Bit rate mode                            : Constant
Bit rate                                 : 192 kb/s
Nominal bit rate                         : 48.0 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 2.47 MiB (0%)
Encoded date                             : UTC 2021-04-07 06:17:41
Tagged date                              : UTC 2021-04-07 06:17:41
mdhd_Duration                            : 109289

Last changed by Carl-Can on 4/7/2021, 1:40 AM, changed a total of 1 times.

Thank you.

Carl-Can

Device name    Protected
Processor    Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz   1.50 GHz - Installed RAM    32.0 GB (31.6 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Pen and touch support with 10 touch points

Edition    Windows 10 Home - Version    20H2
Installed on    ‎2021-‎03-‎25 - OS build    19042.867
Experience    Windows Feature Experience Pack 120.1222.551.0

GPU0 Intel Iris Plus Graphics; GPU1 NVIDIA Geoforce GTX 1660 Ti with Max Q-Design

CubeAce wrote on 4/7/2021, 2:45 AM

@Carl-Can

Hi Carlos.

The variable frame rate in this instance is very low and while it won't help I doubt it is the main problem in this instance but will contribute to the problem. The problem is the Cineform format Go-Pro has used for its rather high 813Mb/s bit rate, and Go-Pro has discontinued its Go-Pro Studio file convertor for use with other editors.

Also if you are recording at 5.1K make sure your system exceeds all of the minimum specifications needed for editing 4K footage in Movie Edit Pro or it will struggle to do so smoothly. Such files need powerful processing to work well in an editor.

You maybe able to convert the files using the free program called Handbrake found here.

I don't use or have had need to use Handbrake, but John Baker may be able to give you some guidance on settings when he gets back on line.

The files in my opinion definitely need converting.

Ray.

Last changed by CubeAce on 4/7/2021, 2:46 AM, changed a total of 1 times.

Windows 10 Enterprise. Version 20H2 OS build 19042.870. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 27.20.100.9466, with 32GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for current project. 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal backup and 1 for Library clips/sounds/music/stills. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia driver version 460.89: 1280 CUDA cores Direct X 12. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 20.0.1.79. and VPX 17.0.3.68 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

johnebaker wrote on 4/7/2021, 4:36 AM

@Carl-Can

Hi Carlos

I agree with Ray that the video needs converting to Constant Frame Rate. The video codec may also needs changing depending on the specification of your computer - see this topic and post details of your system specs, please quote the processor, and any graphics card, name/model in full.

Personally I now use Handbrake for video conversion.

Which video conversion settings to use depends on what the end product is going to be eg for Youtube, for Blu-Ray or DVD disc or playback as a MP4 file on computer or TV.

In the case of MP4 file what resolution do you want the export to be?

John EB
Forum Moderator

 

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

Running Windows 10 Professional 20H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

CubeAce wrote on 4/7/2021, 6:14 AM

@Carl-Can

Hi.

John meant to put a link to this forum topic.

But it may not have taken.

Ray.

Windows 10 Enterprise. Version 20H2 OS build 19042.870. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 27.20.100.9466, with 32GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for current project. 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal backup and 1 for Library clips/sounds/music/stills. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia driver version 460.89: 1280 CUDA cores Direct X 12. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 20.0.1.79. and VPX 17.0.3.68 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

johnebaker wrote on 4/7/2021, 7:14 AM

@CubeAce

Hi Ray

Thanks for the link

John EB

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

Running Windows 10 Professional 20H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Carl-Can wrote on 4/7/2021, 11:43 PM

John and Ray,

Thank you so much for your input. I'm absolutely a newbie and your insight has indeed saved me time. I was able to use Handbrake. I opened the MOV file and saved it as an M4V file with the preset Vimeo/YT Hq 2160p60 4K and the resulting video is super high quality. Wow. For a clip of 100 seconds, it took about 18 minutes to save in the new format. Now I can use Movie Edit PRO premium.

I have two follow up questions:

A. I seem to understand that GoPro Studio has been discontinued. My current workflow to use MAGIX Movie Pro after reading your comments is as follows: 1. Use the GoPro Studio to convert native files wth. 360 extension from GoPRo Max camera to MOV file. 2. Use Handbrake on the .MOV file to remove the variable frame rate and export it as MP4 or M4V (this last is my preferred format now), and 3. Use the MAGIX Movie Pro for editing.

Is there a way to export files with the .360 extension directly to M4V or MP4 without using GoPro Studio intermediate step. Is using Handbrake on .360 files OK? I tried it and the resulting M4V file was not the 2:1 rectangular format with stitches.

B. If I want to create a project using the Movie Edit Pro software, what would be the best format for export?

Regarding my computer and windows specs, they are below:

Device name    jkjkj
Processor    Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz   1.50 GHz
Installed RAM    32.0 GB (31.6 GB usable)
Device ID    Removed by moderator
Product ID    Removed by Moderator
System type    64-bit operating system, x64-based processor
Pen and touch    Pen and touch support with 10 touch points
 

Edition    Windows 10 Home
Version    20H2
Installed on    ‎2021-‎03-‎25
OS build    19042.867
Serial number    Removed by moderator
Experience    Windows Feature Experience Pack 120.2412.551.0

Thank you!

 

Last changed by emmrecs on 4/8/2021, 4:12 AM, changed a total of 1 times.

Reason: To remove personal and confidential information

Thank you.

Carl-Can

Device name    Protected
Processor    Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz   1.50 GHz - Installed RAM    32.0 GB (31.6 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Pen and touch support with 10 touch points

Edition    Windows 10 Home - Version    20H2
Installed on    ‎2021-‎03-‎25 - OS build    19042.867
Experience    Windows Feature Experience Pack 120.1222.551.0

GPU0 Intel Iris Plus Graphics; GPU1 NVIDIA Geoforce GTX 1660 Ti with Max Q-Design

CubeAce wrote on 4/8/2021, 2:01 AM

@Carl-Can @johnebaker

Hi Carl.

I seem to understand that GoPro Studio has been discontinued.

That is my understanding as well.

Your workflow pattern seems sound and if it were me I would be doing the same.

Is there a way to export files with the .360 extension directly to M4V or MP4 without using GoPro Studio intermediate step.

Not that I'm aware of. That is one reason I always have backup copies of any programs I use. Terms and conditions of software use always favour the manufacturer.

I personally have no idea about Handbrake. Although I know it is recommended here as a solid bit of software I am not a user.

B. If I want to create a project using the Movie Edit Pro software, what would be the best format for export?

Format for export is often dictated by the files reason for being created and final destination. So for YouTube say, I would choose MP4 but I have no experience with 360 video content.

For archive use I would keep the original footage in case a better decoder or better quality editor ever came into existence or my skill at editing increased over time and I wanted to re-edit a project.

Regarding your system spec.

Copy and paste that into your signature. That will always save a host of repeated questions from members when you have a new question topic for us.

One last thing. Sometimes exports and trans-coding can take time depending on the complexity of the task.

Ray.

Last changed by CubeAce on 4/8/2021, 2:04 AM, changed a total of 1 times.

Windows 10 Enterprise. Version 20H2 OS build 19042.870. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 27.20.100.9466, with 32GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for current project. 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal backup and 1 for Library clips/sounds/music/stills. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia driver version 460.89: 1280 CUDA cores Direct X 12. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 20.0.1.79. and VPX 17.0.3.68 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

emmrecs wrote on 4/8/2021, 4:15 AM

@Carl-Can

With apologies, but I have edited your most recent post to remove confidential data, access to which could seriously compromise the security of your system. Please do not post such data to a public forum like this one.

When you follow @CubeAce's suggestion to copy and past it to your signature, please make sure those particular items do not reappear!

Thank you.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Sound Forge Audio Cleaning Lab, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Carl-Can wrote on 4/8/2021, 9:03 AM

Thank you Jeff. I just included what is relevant to my signature.

Thank you.

Carl-Can

Device name    Protected
Processor    Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz   1.50 GHz - Installed RAM    32.0 GB (31.6 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Pen and touch support with 10 touch points

Edition    Windows 10 Home - Version    20H2
Installed on    ‎2021-‎03-‎25 - OS build    19042.867
Experience    Windows Feature Experience Pack 120.1222.551.0

GPU0 Intel Iris Plus Graphics; GPU1 NVIDIA Geoforce GTX 1660 Ti with Max Q-Design