Movie Studio

Robert-Linsdell wrote on 10/14/2021, 10:22 PM

Movie Studio 18 is NOT an upgrade to the real versions of Media Studio. I feel conned and would like my money back, or the keys to Media Studio 17 Suite. Thank you. I have uninstalled the entire Movie Studio 18, add-ons etc.

Comments

Former user wrote on 10/15/2021, 1:52 AM

This is a user to user forum. What you have asked would be better asked of Magix themselves.

What you might want to do is send an email to infoservice@magix.net

ericlnz wrote on 10/15/2021, 3:59 AM

Media Studio?

Robert-Linsdell wrote on 10/15/2021, 11:13 AM

I am pleased to be able to report that MAGIX has resolved my issue in this matter.

igor-p wrote on 10/15/2021, 12:53 PM

My upgrade is freezing, maybe my laptop is not fast enough?

emmrecs wrote on 10/15/2021, 1:13 PM

@igor-p

Welcome to the Magix user to user forums.

Inevitable question: upgrade of what???

Please start a new thread with your question, giving us full details about your computer (this post will show you the sort of detail we need) along with the exact name and version number of the software you have.

To prevent this thread becoming more "diffuse" I will close it.

Jeff
Forum Moderator

johnebaker wrote on 10/15/2021, 1:34 PM

@igor-p

Hi and welcome to the forum.

Please do not hijack another users topic with a question that is not related to the issue the OP was having.

Create a new topic and give more information on the following:

Your computer specification - see this topic for details of what is required and please quote the processor and graphics card/chipset make/model in full.
Program full name and version number as found under Help, About
More information on when the freeze occurs and what you did just before the freeze.
If the freeze occurs when adding video to the timeline then a MediaInfo analysis of a video clip that causes the issue would help - see this tutorial for how to set up MediaInfo and analyse a video clip.

This topic will be closed as the OP's issue is resolved.

John EB
Forum Moderator