Former user wrote on 10/15/2021, 1:52 AM

This is a user to user forum. What you have asked would be better asked of Magix themselves.

What you might want to do is send an email to

ericlnz wrote on 10/15/2021, 3:59 AM

Media Studio?

Robert-Linsdell wrote on 10/15/2021, 11:13 AM

I am pleased to be able to report that MAGIX has resolved my issue in this matter.

igor-p wrote on 10/15/2021, 12:53 PM

My upgrade is freezing, maybe my laptop is not fast enough?

emmrecs wrote on 10/15/2021, 1:13 PM


Welcome to the Magix user to user forums.

Inevitable question: upgrade of what???

Please start a new thread with your question, giving us full details about your computer (this post will show you the sort of detail we need) along with the exact name and version number of the software you have.

To prevent this thread becoming more "diffuse" I will close it.

Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

johnebaker wrote on 10/15/2021, 1:34 PM


Hi and welcome to the forum.

Please do not hijack another users topic with a question that is not related to the issue the OP was having.

Create a new topic and give more information on the following:

  1. Your computer specification - see this topic for details of what is required and please quote the processor and graphics card/chipset make/model in full.
  2. Program full name and version number as found under Help, About
  3. More information on when the freeze occurs and what you did just before the freeze.
  4. If the freeze occurs when adding video to the timeline then a MediaInfo analysis of a video clip that causes the issue would help - see this tutorial for how to set up MediaInfo and analyse a video clip.

This topic will be closed as the OP's issue is resolved.

John EB
Forum Moderator


VPX 14, MEP Premium 2022, and earlier versions 2015 and 2016, Music Maker Premium 2022.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom, Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.