Comments

CubeAce wrote on 11/30/2022, 2:51 AM

@ruben-anderson

Hi and welcome to the user to user forums.

As such there are no Magix staff here to help you with problems of this nature.

Did you create a Magix user account at the main Magix website and register your product there?

If not I think that should be your first step. Once logged in, then you can see if the program is activated, try opening the program again. The best way to activate the program is to copy and paste the activation code including the first two letters into the activation box of the program.

If you have further problem or you have already done all of this please come back with more details but no personal data such as activation codes or your own computer ID as such information on a public forum can be information for hackers.

If you prefer to get in touch with Magix staff there should be a direct link to them in your Magix user account.

Do not confuse the account you created to be able to interact with this forum. They are separate user accounts.

Ray.

 

 

Last changed by CubeAce on 11/30/2022, 2:53 AM, changed a total of 1 times.

Windows 10 Enterprise. Version 21H2 OS build 1945.2193. Direct X 12.1 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 31.0.101.2115 with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for C: drive backup 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal projects 1 for Library clips/sounds/music/stills./backup of working projects. 1x WD RED 2TB drive. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia gaming driver version 526.86 1280xCUDA cores Direct X 12.1. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 21.0.2.138 and VPX 18.0.1.95 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier.

johnebaker wrote on 11/30/2022, 3:11 AM

@ruben-anderson

Hi

Try disabling your antivirus Folder/Ransomware protection feature, start the program and activate it.. Close the program and restart it.

If this works then you need to add an exception for the program to your antivirus program Folder/Ransomware protection feature - how you do this will depend on the antivirus software.

Right click the program shortcut and select Run as Administrator then activate the program and restart it

If neither option works then we need more information:

Computer specification, Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) your are working with if this is a laptop. 

I would suggest you put this information in your profile signature so we do not have to keep asking for it.

Are the graphics card drivers up to date?

John EB
Forum Moderator

VPX 14, Movie Studio 2023, and earlier versions 2015 and 2016, Music Maker Premium 2023.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 22H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.