Movie Studio - Why so finnicky? An unknown error has occurred

big_guitar wrote on 6/11/2024, 6:32 AM

So I wanted to edit an MP4, it says I need Quicktime even though I have apps on Windows like VLC player that can play the same video just fine.

So then I install QT, try again, and it returns an "An unknown error has occurred." Frustrating.

Why is this so problematic for movie studio and not for other windows apps?

Comments

Gid wrote on 6/11/2024, 8:46 AM

@big_guitar Hi, can you share MediaInfo of the file, if you haven't got that app -

The App is called MediaInfo, download it, it's free & a fast download with no added adverts or any of that rubbish. https://mediaarea.net/en/MediaInfo.
After downloading, right click on the media file in your Windows folder, open MediaInfo, choose Text from the options at the top, screen capture that page or Copy & paste the information in a new comment on here using the arrow button next to the smiley at the top of a new comment 👍

Like this -

& a small sample of the problem file would be useful for others to try, put it on Google Drive or another file sharing site then share it on here using the link option which is the chain button at the top of a new comment.

Magix Movie Studio 2025
Magix VPX14
Vegas Pro 21

Boris Continuum & Sapphire, 
Silhouette Standalone + Plugin, 
Mocha Pro Standalone + Plugin, 
Boris Optics,
NewBlue TotalFX
Desktop PC Microsoft Windows 10 Pro - 64-Bit
ASUS PRO WS WRX80E-SAGE SE WIFI AMD Motherboard
AMD Ryzen Threadripper PRO 3975WX 3.5GHz 32 Core
Corsair iCUE H150i RGB PRO XT 360mm All-in-One Liquid CPU Cooler
RAM 256GB ( 8x Micron 32GB (1x 32GB) 2666MHz DDR4 RAM )
2x Western Digital Black SN850 2TB M.2-2280 SSD, 7000MB/s Read, 5100MB/s Write
(programs on one, project files on the other)
Graphics MSI GeForce RTX 3090 SUPRIM X 24GB OC GPU
ASUS ROG Thor 1200W Semi-Modular 80+ Platinum PSU 
Fractal Design Define 7 XL Dark TG Case with 3 Fans
Dell SE3223Q 31.5 Inch 4K UHD (3840x2160) Monitor, 60Hz, & an Acer 24" monitor.

At the moment my filming is done with a Samsung Galaxy S23 Ultra 5G & a GoPro11

I've been a Joiner/Carpenter for 40yrs, apprentice trained time served, I don't have an apprentice of my own so to share my knowledge I put videos on YouTube.

YouTube videos - https://www.youtube.com/c/Gidjoiner

Lots of work photos on Facebook - https://www.facebook.com/gid.joiner/photos_albums

 

big_guitar wrote on 6/11/2024, 8:56 AM

Looks like I last used that app (media info) about 10 years ago.

Note, I used OBS on an older system running Win 10 Pro to establish the original mp4 file.

Anyway, here's the info:

General
Complete name                            : C:\Users\<myaccount>\Downloads\2024-06-11 05-39-09.mp4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/iso6/iso2/avc1/mp41)
File size                                : 13.5 MiB
Duration                                 : 45 s 233 ms
Overall bit rate                         : 2 501 kb/s
Frame rate                               : 30.000 FPS
Writing application                      : Lavf60.16.100

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L3.1
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 4 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 45 s 233 ms
Bit rate                                 : 2 500 kb/s
Width                                    : 1 280 pixels
Height                                   : 720 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 30.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.090
Stream size                              : 13.5 MiB (100%)
Writing library                          : x264 core 164 r3106 eaa68fa
Encoding settings                        : cabac=1 / ref=1 / deblock=1:0:0 / analyse=0x3:0x113 / me=hex / subme=2 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=0 / me_range=16 / chroma_me=1 / trellis=0 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=0 / threads=12 / lookahead_threads=4 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=1 / keyint=250 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=10 / rc=cbr / mbtree=1 / bitrate=2500 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / vbv_maxrate=2500 / vbv_bufsize=2500 / nal_hrd=none / filler=1 / ip_ratio=1.40 / aq=1:1.00
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 45 s 184 ms
Bit rate mode                            : Constant
Bit rate                                 : 2 274 b/s
Nominal bit rate                         : 160 kb/s
Maximum bit rate                         : 160 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 12.5 KiB (0%)
Title                                    : simple_aac
Default                                  : Yes
Alternate group                          : 1

 

SP. wrote on 6/11/2024, 9:20 AM

@big_guitar QuickTime on Windows is problematic. Apple stopped development many years ago and if you install it, it might not be compatible with modern Windows and also might be a backdoor for malware. So I wouldn't recommend you install it.

big_guitar wrote on 6/11/2024, 9:25 AM

@big_guitar QuickTime on Windows is problematic. Apple stopped development many years ago and if you install it, it might not be compatible with modern Windows and also might be a backdoor for malware. I would recommend you convert your video to a more common codec with a free tool like XMedia Recode

I will check your recommended tool. Still, you'd think that the Windows playback apps would also have a problem with the source file, but they don't. Only Movie Studio seems to have a problem with the file.

SP. wrote on 6/11/2024, 9:27 AM

@big_guitar Freeware apps like VLC might include decoders like they want. I'm not sure Magix can do this as a commercial software and probably Apple no longer offers licenses for Windows usage.

Gid wrote on 6/11/2024, 10:10 AM

@big_guitar

Nothing wrong with Quicktime, that's just scaremongering. The 'Malware' problem mentioned comes when logging in & using it to share online, so simple answer to that, install it, don't open it, don't sign into anything, you can open it initially after installation to check there's nothing filled in in the settings & nothing is turned on or activated but then just close it, leave it as an unused app on your PC, it's only the codecs that come with it you want.

I might be missing something but that file looks fine & I see nothing that would call for the need of Quicktime..... 🤔 Although I question the Audio - Frame rate  : 46.875 FPS but audio's not my thing.

Magix Movie Studio 2025
Magix VPX14
Vegas Pro 21

Boris Continuum & Sapphire, 
Silhouette Standalone + Plugin, 
Mocha Pro Standalone + Plugin, 
Boris Optics,
NewBlue TotalFX
Desktop PC Microsoft Windows 10 Pro - 64-Bit
ASUS PRO WS WRX80E-SAGE SE WIFI AMD Motherboard
AMD Ryzen Threadripper PRO 3975WX 3.5GHz 32 Core
Corsair iCUE H150i RGB PRO XT 360mm All-in-One Liquid CPU Cooler
RAM 256GB ( 8x Micron 32GB (1x 32GB) 2666MHz DDR4 RAM )
2x Western Digital Black SN850 2TB M.2-2280 SSD, 7000MB/s Read, 5100MB/s Write
(programs on one, project files on the other)
Graphics MSI GeForce RTX 3090 SUPRIM X 24GB OC GPU
ASUS ROG Thor 1200W Semi-Modular 80+ Platinum PSU 
Fractal Design Define 7 XL Dark TG Case with 3 Fans
Dell SE3223Q 31.5 Inch 4K UHD (3840x2160) Monitor, 60Hz, & an Acer 24" monitor.

At the moment my filming is done with a Samsung Galaxy S23 Ultra 5G & a GoPro11

I've been a Joiner/Carpenter for 40yrs, apprentice trained time served, I don't have an apprentice of my own so to share my knowledge I put videos on YouTube.

YouTube videos - https://www.youtube.com/c/Gidjoiner

Lots of work photos on Facebook - https://www.facebook.com/gid.joiner/photos_albums

 

AAProds wrote on 6/11/2024, 10:16 AM

@big_guitar

It really would help if you could put one of those files on Google Drive. We can then throw it at Magix and get them to sort it out. It can also be checked in Vegas via @Gid.

@SP.

Magix should pull it's finger out and get it's programs to import files like that. That's just a bog-standard AVC. It wasn't even made by Quicktime/Apple. And Magix obviously isn't worried about installing Quicktime because it's telling the OP to install it.

All my forum comments are based on or refer to my System 1.

My struggle is over! I built my (now) system 2 in 2011 when DV was king and MPEG 2 was just coming onto the scene and I needed a more powerful system to cope. Since then we've advanced to MP4 and to bigger and bigger resolutions. I was really suffering, not so much in editing (with proxies) but in encoding, which just took ages. A video, with Neat Video noise reduction applied, would encode at 12% of film speed. My new system 1 does the same job at 160% of film speed. Marvellous. I'm keeping my old system as a capture station for analogue video tapes and DV.

System 1

Windows 11 v23H2 severely modified by Openshell and ExplorerPatcher

Power supply: 850W Cooler Master (should have got modular)

CPU: Intel i7 13700K running at 3400mhz, cooled by a Kraken 2x140mm All In One liquid cooler.

RAM: 64gb (2x32gb sticks) G.Skill "Ripjaws" DDR4 3200Mhz

GPU 1: iGPU UHD 770

GPU 2: NVidia RTX 3060Ti Windforce 8gb

C drive: NVME 500gb

Various other SSD and HDDs.

Monitor: 27"/68cm Samsung, 2560 x 1440, 43 pixels/cm.

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

Magix Video Easy version 7.0.1.145

System 2

(Still in use for TV and videotape capture)

Windows 10 v22H2

CPU: i5-750 at 2670mhz with 12gb RAM

Onboard IEEE1394 (Firewire) port

GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP

Hard drives: C Drive 256gb SSD, various other HDDs.

Monitor: Dell 22"/56cm, 1680x1050, 35 pixels/cm

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

VPX 12

johnebaker wrote on 6/11/2024, 11:02 AM

@big_guitar

Hi

. . . . Why so finnicky? . . . .

The video format you are trying to import is standard 720p h.264/AAC encoded, so it is unlikely that this is the cause of the issue.

However, the program can be 'finicky' about the hardware, drivers and OS it is running on.

What is your computer specification including Windows version and program version, see this topic for what is required, and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.

I would suggest you put this information in your profile signature so we do not have to keep asking for it.

Are the graphics drivers up to date and their version number(s) of those installed ?

. . . . QuickTime on Windows is problematic . . . be a backdoor for malware. . . . and . . . 'Malware' problem mentioned comes when logging in & using it to share online . . . .

QT is perfectly safe to use providing you only install the Essentials components - these are selected by default. It is the web components that have the security issue which @Gid was referring to.

John EB
Forum Moderator

Last changed by johnebaker on 6/11/2024, 11:03 AM, changed a total of 2 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

big_guitar wrote on 6/11/2024, 12:30 PM

Windows 10 Pro; AMD Ryzen 9 3900X; NVIDIA GeForce GTX 1660 Super; 32GB RAM;

Gid wrote on 6/11/2024, 1:01 PM

@big_guitar That file that you shared the MediaInfo of is only a small file so could you share it on Google Drive, we can then see if it's a Magix problem or media problem.

If you're unsure how -

1. Open Google, top right is a sq of 9 dots - Open Google Drive.
2. Drag that video onto the Google Drive window, let it upload.
3. Right click on the file on screen - Share.
4. A window will pop up, General Access - choose anyone with the link - Copy link.
5. Then on here in a new comment at the top there's a chain button, paste the link on there
6. Click Comment

Magix Movie Studio 2025
Magix VPX14
Vegas Pro 21

Boris Continuum & Sapphire, 
Silhouette Standalone + Plugin, 
Mocha Pro Standalone + Plugin, 
Boris Optics,
NewBlue TotalFX
Desktop PC Microsoft Windows 10 Pro - 64-Bit
ASUS PRO WS WRX80E-SAGE SE WIFI AMD Motherboard
AMD Ryzen Threadripper PRO 3975WX 3.5GHz 32 Core
Corsair iCUE H150i RGB PRO XT 360mm All-in-One Liquid CPU Cooler
RAM 256GB ( 8x Micron 32GB (1x 32GB) 2666MHz DDR4 RAM )
2x Western Digital Black SN850 2TB M.2-2280 SSD, 7000MB/s Read, 5100MB/s Write
(programs on one, project files on the other)
Graphics MSI GeForce RTX 3090 SUPRIM X 24GB OC GPU
ASUS ROG Thor 1200W Semi-Modular 80+ Platinum PSU 
Fractal Design Define 7 XL Dark TG Case with 3 Fans
Dell SE3223Q 31.5 Inch 4K UHD (3840x2160) Monitor, 60Hz, & an Acer 24" monitor.

At the moment my filming is done with a Samsung Galaxy S23 Ultra 5G & a GoPro11

I've been a Joiner/Carpenter for 40yrs, apprentice trained time served, I don't have an apprentice of my own so to share my knowledge I put videos on YouTube.

YouTube videos - https://www.youtube.com/c/Gidjoiner

Lots of work photos on Facebook - https://www.facebook.com/gid.joiner/photos_albums

 

johnebaker wrote on 6/11/2024, 2:25 PM

@big_guitar

Hi

There is some requested data missing: - are the installed GTX 1660 drivers up to date?

The current version, whether the GRD (Game Ready), or SD (Studio), drivers is 555.99 (32.0.15.5599).

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

big_guitar wrote on 6/11/2024, 3:54 PM

My GeForce drivers are Game Ready 555.85...

Just updated about a week ago... but I'll see about updating to 555.99

Seems Lisa's comments are in the wrong thread.

big_guitar wrote on 6/11/2024, 4:04 PM

OK I made a smaller mp4 that has the same issues with Magix Movie Studio 2024 Suite. I have since uninstalled QT, and it's currently in the mode to ask for it to be installed when I drag the mp4 into the timeline. Using conversion programs works, but would be ideal to know either way why it was unhappy with the original file I suppose. I was going to change OBS to use mkv format with x264. The source system that I created the original mp4 file with is NOT the system running Magix. The source system that created the file is an old hp laptop.

https://drive.google.com/file/d/1orziMu0R_1T2REpHbNfBVLaO-u7Vf98y/view?usp=drive_link

Gid wrote on 6/11/2024, 5:49 PM

@big_guitar Ok yeah that's messed up.

MMS nor VPX14 will let me drag it in.

In Vegas it looks like this when the option to 'Match project to media' , 15,360p & plays like a strobe light.

------------------------

If I change the project to 30fps, the cursor is at 1 frame.

The blue area represents 1 second. you can just see the video at the start on track 1.

In order to get Vegas to load that file I had to 'Enable Legacy AVC decoding', that makes it use an older so4compoundplug, I never have to do that & I don't know enough about it to give details. If that box is unchecked Vegas uses the more recent decoding mxcompoundplug, this has caused issues for some (not me) & they have had to tick that box to go back to the so4compoundplug but I don't believe this has anything to with that file you shared. It's just a bit like rolling back GPU drivers or using AVC instead of HEVC files, it's just an older version that's all.

Mocha Pro & Silhouette who are 'on the ball' as far as coding & getting files to work correctly do play it correctly but only show 108 frames up to the picture, not the SD Card text at the end.

The cursor is at the end of the timeline.

----------------

Converting using Handbrake it loads & plays correctly. I'd say this is a file thing not an MMS thing. What that thing is I can't say ....

-----------------

Saying that the free Resolve does load it & play it correctly. 🤷‍♂️

 

Last changed by Gid on 6/11/2024, 6:06 PM, changed a total of 2 times.

Magix Movie Studio 2025
Magix VPX14
Vegas Pro 21

Boris Continuum & Sapphire, 
Silhouette Standalone + Plugin, 
Mocha Pro Standalone + Plugin, 
Boris Optics,
NewBlue TotalFX
Desktop PC Microsoft Windows 10 Pro - 64-Bit
ASUS PRO WS WRX80E-SAGE SE WIFI AMD Motherboard
AMD Ryzen Threadripper PRO 3975WX 3.5GHz 32 Core
Corsair iCUE H150i RGB PRO XT 360mm All-in-One Liquid CPU Cooler
RAM 256GB ( 8x Micron 32GB (1x 32GB) 2666MHz DDR4 RAM )
2x Western Digital Black SN850 2TB M.2-2280 SSD, 7000MB/s Read, 5100MB/s Write
(programs on one, project files on the other)
Graphics MSI GeForce RTX 3090 SUPRIM X 24GB OC GPU
ASUS ROG Thor 1200W Semi-Modular 80+ Platinum PSU 
Fractal Design Define 7 XL Dark TG Case with 3 Fans
Dell SE3223Q 31.5 Inch 4K UHD (3840x2160) Monitor, 60Hz, & an Acer 24" monitor.

At the moment my filming is done with a Samsung Galaxy S23 Ultra 5G & a GoPro11

I've been a Joiner/Carpenter for 40yrs, apprentice trained time served, I don't have an apprentice of my own so to share my knowledge I put videos on YouTube.

YouTube videos - https://www.youtube.com/c/Gidjoiner

Lots of work photos on Facebook - https://www.facebook.com/gid.joiner/photos_albums

 

AAProds wrote on 6/11/2024, 7:26 PM

@big_guitar

Something's botched in the file meta data/header. I did a "Copy-Copy>MP4" in AVIDemux and it now opens in Magix. I assume that the audio is silent.

The AVIDemux Copy-Copy process doesn't re-encode the file, it just rewrites the file information. The basic file is OK, just the code that goes with it, which is what throws programs trying to open it. This is preferable to a re-encode, which is what you would get with Handbrake.

If you're doing this on an ongoing basis, you'll need to adjust your OBS settings. To what, I don't know. I'm not really familiar with OBS.

Re MKV, Magix generally won't open them, despite what the Spec sheet says. Run the MKV through AVIDemux to change it to MP4 and Magix will then open it. Go figure.

I've written a guide for header-re-writes with AVIDemux. This one is to change the extension from MOV to MP4 but will work on your file: Copy, Copy to MP4.

Last changed by AAProds on 6/11/2024, 7:28 PM, changed a total of 2 times.

All my forum comments are based on or refer to my System 1.

My struggle is over! I built my (now) system 2 in 2011 when DV was king and MPEG 2 was just coming onto the scene and I needed a more powerful system to cope. Since then we've advanced to MP4 and to bigger and bigger resolutions. I was really suffering, not so much in editing (with proxies) but in encoding, which just took ages. A video, with Neat Video noise reduction applied, would encode at 12% of film speed. My new system 1 does the same job at 160% of film speed. Marvellous. I'm keeping my old system as a capture station for analogue video tapes and DV.

System 1

Windows 11 v23H2 severely modified by Openshell and ExplorerPatcher

Power supply: 850W Cooler Master (should have got modular)

CPU: Intel i7 13700K running at 3400mhz, cooled by a Kraken 2x140mm All In One liquid cooler.

RAM: 64gb (2x32gb sticks) G.Skill "Ripjaws" DDR4 3200Mhz

GPU 1: iGPU UHD 770

GPU 2: NVidia RTX 3060Ti Windforce 8gb

C drive: NVME 500gb

Various other SSD and HDDs.

Monitor: 27"/68cm Samsung, 2560 x 1440, 43 pixels/cm.

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

Magix Video Easy version 7.0.1.145

System 2

(Still in use for TV and videotape capture)

Windows 10 v22H2

CPU: i5-750 at 2670mhz with 12gb RAM

Onboard IEEE1394 (Firewire) port

GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP

Hard drives: C Drive 256gb SSD, various other HDDs.

Monitor: Dell 22"/56cm, 1680x1050, 35 pixels/cm

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

VPX 12

AAProds wrote on 6/11/2024, 9:10 PM

It also opens without issue in VideoRedo.

All my forum comments are based on or refer to my System 1.

My struggle is over! I built my (now) system 2 in 2011 when DV was king and MPEG 2 was just coming onto the scene and I needed a more powerful system to cope. Since then we've advanced to MP4 and to bigger and bigger resolutions. I was really suffering, not so much in editing (with proxies) but in encoding, which just took ages. A video, with Neat Video noise reduction applied, would encode at 12% of film speed. My new system 1 does the same job at 160% of film speed. Marvellous. I'm keeping my old system as a capture station for analogue video tapes and DV.

System 1

Windows 11 v23H2 severely modified by Openshell and ExplorerPatcher

Power supply: 850W Cooler Master (should have got modular)

CPU: Intel i7 13700K running at 3400mhz, cooled by a Kraken 2x140mm All In One liquid cooler.

RAM: 64gb (2x32gb sticks) G.Skill "Ripjaws" DDR4 3200Mhz

GPU 1: iGPU UHD 770

GPU 2: NVidia RTX 3060Ti Windforce 8gb

C drive: NVME 500gb

Various other SSD and HDDs.

Monitor: 27"/68cm Samsung, 2560 x 1440, 43 pixels/cm.

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

Magix Video Easy version 7.0.1.145

System 2

(Still in use for TV and videotape capture)

Windows 10 v22H2

CPU: i5-750 at 2670mhz with 12gb RAM

Onboard IEEE1394 (Firewire) port

GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP

Hard drives: C Drive 256gb SSD, various other HDDs.

Monitor: Dell 22"/56cm, 1680x1050, 35 pixels/cm

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

VPX 12

big_guitar wrote on 6/11/2024, 10:18 PM

@big_guitar

Something's botched in the file meta data/header. I did a "Copy-Copy>MP4" in AVIDemux and it now opens in Magix. I assume that the audio is silent.

The AVIDemux Copy-Copy process doesn't re-encode the file, it just rewrites the file information. The basic file is OK, just the code that goes with it, which is what throws programs trying to open it. This is preferable to a re-encode, which is what you would get with Handbrake.

If you're doing this on an ongoing basis, you'll need to adjust your OBS settings. To what, I don't know. I'm not really familiar with OBS.

Re MKV, Magix generally won't open them, despite what the Spec sheet says. Run the MKV through AVIDemux to change it to MP4 and Magix will then open it. Go figure.

I've written a guide for header-re-writes with AVIDemux. This one is to change the extension from MOV to MP4 but will work on your file: Copy, Copy to MP4.

Thanks for that, seems like a handy tool, especially in this scenario. Yes there was a setting in the recording and no audio came through. Some update to OBS modified settings that impacted the audio config, corrected that since.

Glad that help site with all the tools is still up, I remember when it was vcdhelp. 🙂

I will have to experiment with settings in OBS on that source system to see if anything will work without the header fix.

 

johnebaker wrote on 6/12/2024, 2:07 AM

@big_guitar

Hi

When I change only the file extension to MOV the video clip imports into MMS with no issues with Quicktime Essentials is installed.

Can anyone else confirm this please?

This leads to the obvious question, has the file extension been changed manually from MOV to MP4, or is OBS recording settings incorrectly set - a screen shot of the recording settings may help ?

John EB

Last changed by johnebaker on 6/12/2024, 2:08 AM, changed a total of 2 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

me_again wrote on 6/12/2024, 2:09 AM

@big_guitar

Greetings,

I use OBS a lot and haven't come across this issue recording to MP4s. I've just been playing with the settings and I managed to produce an MP4 that MS doesn't like.

Are you saving to "Fragmented MP4"?

This throws the error message that you are seeing when importing to MS2025, when Direct Copy converted the file plays normally.

If you look at the file details in Windows Explorer/properties you can see what could possibly be called a heading "error".

Left your file - centre AVIDEMUX Direct Copy encode - right Pazera Direct Copy encode.

OBS themselves say "fragmented MP4/MOV may be a good fit for most users who wish to simply upload their videos onto platforms such as YouTube or edit them in common software like Adobe Premiere or DaVinci Resolve" but Magix obviously wish to disprove that 😇.

AndyW

Last changed by me_again on 6/12/2024, 2:11 AM, changed a total of 1 times.

"Just when I think I've learned the workrounds of MEP/MS the bounders go and update it"

Aorus Z690 Elite DDR4 Motherboard

12th Gen Intel(R) Core(TM) i7-12700K, 3600 Mhz, 12 Core(s) 20 Logical Processor(s)

64gb (4x16gb sticks) DDR4 3200Mhz

Intel(R) UHD Graphics 770

Gigabyte GeForce RTX 4060 Eagle OC 8Gb DDR6 DLSS3 Windforce

Corsair RM750 PSU, be quiet! Pure Rock 2 cooling

System drive 500Gb 4.0NVMe M,2 SSD, dedicated video/audio drive 2Tb Gen 4 NVMe SSD, 2x 500Gb Local Fixed Disks (Music etc), USB3 expansion drive 5Tb and 2Tb

Audio Onboard ALC1220 Amp-Up, Windows 11 Home updated as and when

Movie Studio 2025 Suite, Photo Manager Deluxe 13

All Drivers updated as they become available.

AAProds wrote on 6/12/2024, 2:32 AM

@johnebaker

When I change only the file extension to MOV the video clip imports into MMS with no issues with Quicktime Essentials is installed. Can anyone else confirm this please?

John, With the MOV extension, I can import it, but no audio track comes in, only video.

@me_again

Andy, interesting. I found this (a 2019 post):

But there's a special form of MP4 called a "fragmented MP4" or "fMP4" which holds it's metadata at the beginning of the file instead of the end.

That OBS statement doesn't make sense. My understanding is that a full upload to YT have to be done before it can be published, and why would you try to start editing a file when only bits of it are on the timeline with it still at the importing stage?

 

All my forum comments are based on or refer to my System 1.

My struggle is over! I built my (now) system 2 in 2011 when DV was king and MPEG 2 was just coming onto the scene and I needed a more powerful system to cope. Since then we've advanced to MP4 and to bigger and bigger resolutions. I was really suffering, not so much in editing (with proxies) but in encoding, which just took ages. A video, with Neat Video noise reduction applied, would encode at 12% of film speed. My new system 1 does the same job at 160% of film speed. Marvellous. I'm keeping my old system as a capture station for analogue video tapes and DV.

System 1

Windows 11 v23H2 severely modified by Openshell and ExplorerPatcher

Power supply: 850W Cooler Master (should have got modular)

CPU: Intel i7 13700K running at 3400mhz, cooled by a Kraken 2x140mm All In One liquid cooler.

RAM: 64gb (2x32gb sticks) G.Skill "Ripjaws" DDR4 3200Mhz

GPU 1: iGPU UHD 770

GPU 2: NVidia RTX 3060Ti Windforce 8gb

C drive: NVME 500gb

Various other SSD and HDDs.

Monitor: 27"/68cm Samsung, 2560 x 1440, 43 pixels/cm.

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

Magix Video Easy version 7.0.1.145

System 2

(Still in use for TV and videotape capture)

Windows 10 v22H2

CPU: i5-750 at 2670mhz with 12gb RAM

Onboard IEEE1394 (Firewire) port

GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP

Hard drives: C Drive 256gb SSD, various other HDDs.

Monitor: Dell 22"/56cm, 1680x1050, 35 pixels/cm

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

VPX 12

johnebaker wrote on 6/12/2024, 3:18 AM

@me_again, @AAProds

Hi Andy, Al

Andy, where did you find that OBS comment?

The OBS statement only makes sense when 'live streaming' to the Internet.

The video stream 'fragments' do not arrive at the destination, eg viewers PC, or Youtube, in the correct sequence, as they may take different routes, some faster or slower than others through the Internet to get to the destination where the fragments are cached and assembled by the player/YT into the correct order before playing.

A quick search of fragmented video issues shows that contrary to what OBS say, the same issue occurs with Resolve, Premier and several other video editors.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Gid wrote on 6/12/2024, 3:57 AM

@johnebaker

 

Hi

When I change only the file extension to MOV the video clip imports into MMS with no issues with Quicktime Essentials is installed.

Can anyone else confirm this please?

This leads to the obvious question, has the file extension been changed manually from MOV to MP4, or is OBS recording settings incorrectly set - a screen shot of the recording settings may help ?

John EB

Yes same here, inc audio track which is silent,.

-----------

When I tried it in Resolve it says High L3.1

  • Handbrake converted clips say High L4.0
  • Phone clips & Vegas rendered clips, H.264 & H.265 say High L5.0 or High L5.1
  • GoPro 11 H.265 clips say High L6.0

I Googled this, I understood what I read but it still didn't mean a lot to me, if that makes sense, so I've no idea if this has any relation to this at all. 😂🙃🤷‍♂️

Magix Movie Studio 2025
Magix VPX14
Vegas Pro 21

Boris Continuum & Sapphire, 
Silhouette Standalone + Plugin, 
Mocha Pro Standalone + Plugin, 
Boris Optics,
NewBlue TotalFX
Desktop PC Microsoft Windows 10 Pro - 64-Bit
ASUS PRO WS WRX80E-SAGE SE WIFI AMD Motherboard
AMD Ryzen Threadripper PRO 3975WX 3.5GHz 32 Core
Corsair iCUE H150i RGB PRO XT 360mm All-in-One Liquid CPU Cooler
RAM 256GB ( 8x Micron 32GB (1x 32GB) 2666MHz DDR4 RAM )
2x Western Digital Black SN850 2TB M.2-2280 SSD, 7000MB/s Read, 5100MB/s Write
(programs on one, project files on the other)
Graphics MSI GeForce RTX 3090 SUPRIM X 24GB OC GPU
ASUS ROG Thor 1200W Semi-Modular 80+ Platinum PSU 
Fractal Design Define 7 XL Dark TG Case with 3 Fans
Dell SE3223Q 31.5 Inch 4K UHD (3840x2160) Monitor, 60Hz, & an Acer 24" monitor.

At the moment my filming is done with a Samsung Galaxy S23 Ultra 5G & a GoPro11

I've been a Joiner/Carpenter for 40yrs, apprentice trained time served, I don't have an apprentice of my own so to share my knowledge I put videos on YouTube.

YouTube videos - https://www.youtube.com/c/Gidjoiner

Lots of work photos on Facebook - https://www.facebook.com/gid.joiner/photos_albums

 

me_again wrote on 6/12/2024, 4:08 AM

@johnebaker @AAProds

John - where did you find that OBS comment?

Al - That OBS statement doesn't make sense

I'm a simple soul, Sorry, only copying what the "experts" say here 😉 https://obsproject.com/kb/audio-video-formats-guide

AndyW

Last changed by me_again on 6/12/2024, 4:09 AM, changed a total of 1 times.

"Just when I think I've learned the workrounds of MEP/MS the bounders go and update it"

Aorus Z690 Elite DDR4 Motherboard

12th Gen Intel(R) Core(TM) i7-12700K, 3600 Mhz, 12 Core(s) 20 Logical Processor(s)

64gb (4x16gb sticks) DDR4 3200Mhz

Intel(R) UHD Graphics 770

Gigabyte GeForce RTX 4060 Eagle OC 8Gb DDR6 DLSS3 Windforce

Corsair RM750 PSU, be quiet! Pure Rock 2 cooling

System drive 500Gb 4.0NVMe M,2 SSD, dedicated video/audio drive 2Tb Gen 4 NVMe SSD, 2x 500Gb Local Fixed Disks (Music etc), USB3 expansion drive 5Tb and 2Tb

Audio Onboard ALC1220 Amp-Up, Windows 11 Home updated as and when

Movie Studio 2025 Suite, Photo Manager Deluxe 13

All Drivers updated as they become available.

johnebaker wrote on 6/12/2024, 4:15 AM

@AAProds

Hi Al

. . . . With the MOV extension, I can import it, but no audio track comes in, only video . . . .

Agreed, however using Avidemux, your copy method, Handbrake - re-encode, MovAvi both re-encode/copy/extract audio methods and VSCL, all come up with silence.

MediaInfo says there is 641 Bytes of audio, however there is nothing. I suspect the audio is 'borked'.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.