Dear Jeff,

This did not help in this case. I have uploaded one of the files. The system info is below. The Video is a GoPro 6 file run over handbrake and then a colour corrector. It works fine with Photostory 2013.

System information:
Device Name    DESKTOP-P2I2G8O
Processor    Intel(R) Core(TM) i3-4150 CPU @ 3.50GHz   3.50 GHz
Installed RAM    12.0 GB
Storage    233 GB SSD Samsung SSD 860 EVO 250GB, 932 GB SSD WDC  WDS100T2B0A-00SM50, 149 GB WDC WD1600AAJS-60M0A0, 466 GB HDD WDC WD5000AZRX-00L4HB0
Graphics Card    NVIDIA GeForce GTX 1650 (4 GB)
Device ID    Removed by Moderator
Product ID   Removed by Moderator
System Type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display
OS Name:                   Microsoft Windows 10 Pro
OS Version:                10.0.19045 N/A Build 19045
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Organization:
Product ID:                00330-50000-00000-AAOEM
Original Install Date:     8/19/2020, 5:51:47 AM
System Boot Time:          10/14/2025, 10:48:47 PM
System Manufacturer:       MSI
System Model:              MS-7817
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: Intel64 Family 6 Model 60 Stepping 3 GenuineIntel ~3500 Mhz
BIOS Version:              American Megatrends Inc. V17.4, 7/25/2014
Windows Directory:         C:\Windows
System Directory:          C:\Windows\system32
Boot Device:               \Device\HarddiskVolume6
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (UTC+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna
Total Physical Memory:     12,231 MB
Available Physical Memory: 1,297 MB
Virtual Memory: Max Size:  16,160 MB
Virtual Memory: Available: 2,585 MB
Virtual Memory: In Use:    13,575 MB

@thomas-linsinger

We need you to provide the MediaInfo data requested, please!

Your computer specification is very helpful but I have edited it to remove certain confidential data. I also have to say that I would personally consider it rather under-powered for modern video editing needs, sorry!

The file you attached to your post can be played but not downloaded; if you want us to check it on our computers you need to post it to a file-sharing site (i.e., NOT to this forum) and give us the link to download it.

Jeff

Thanks for deleting the confidential data. So far, the video editing worked well, although the export took time. Below a mediainfo file for one of the videos.

@thomas-linsinger

Hi

Thanks for the MediaInfo data, the video file Handbrake conversion and then colour correction process of the GoPro video clip has an encoding format issue.

Does the original GoPro video import into Photostory correctly, or is it asking for Quicktime?

If asking for QuickTime, a MediaInfo analysis of the original video file would help.
 

What 'colour correction' software are you using?

Assuming:

1. The original GoPro 6 video file was recorded in HEVC (h.265) encoding format, this would be the default format.
2. The mp4 activation was for the h.265 codec
3. QuickTime was not installed or if installed, Photostory 2024 could not use it.

The Handbrake conversion and/or the colour correction process have produced an old encoding video format

• Format MPEG-4 Visual
• Format profile: Simple@L1
• Format settings: Matrix: Default (h.263)

This is an old MPEG-4 encoding format which, in theory, may be decoded correctly in Photostory, however this is not guaranteed as this format has several issues which some decoders do not handle correctly.

I would recommend trying the following:

For the original file Handbrake conversion - convert to h.264 encoded at 50 fps using the settings indicated below

In the colour correction process, maintain the same encoding format if exported again.

HTH

John EB
Forum Moderator