Comments

CubeAce wrote on 5/12/2022, 1:44 AM

@Veronica-vega

Hi.

Which version of the program are you running please?

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5737

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2135 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 572.60 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

Veronica-vega wrote on 6/15/2022, 2:49 PM

Magix deluxe plus and Vegas pro 19

johnebaker wrote on 6/15/2022, 3:11 PM

@Veronica-vega

Hi

. . . . Magix deluxe plus . . . .

What is the full name of the program and version number as found in Help, About ?

We also need more information about your computer specification and Windows version, see this topic for what is required and please quote processor and graphics card make/model in full. 

Which export preset are you using and did you change any of the parameters/settings?

Can you confirm that both programs are having the same issue with exporting?

If they are then I suspect the cause is in the computer - the 2 programs are very different and having the same issue with both the cause is most likely in the computer.

. . . .  Vegas pro 19 . . . .

Please note that Vegas products have their own forum, see the Important Posts here. You may want to post there if only Vegas is showing the issue.

HTH

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Veronica-vega wrote on 6/15/2022, 4:55 PM

I have 2 computers; both have the same problem MAGIX DELUXE

AMD Ryzen 5 5600X 6-Core Processor  3.70 GHz Windows 11 Home

and windows 10 Intel® Core™ i5

IN WINDOWS 10 Vegas 19 works ok

CubeAce wrote on 6/16/2022, 2:24 AM

@Veronica-vega

Hi.

As @johnebaker has said. Any questions regarding Vegas products must be asked here.

For an answer to your Magix Video Deluxe question we need more precise information about your system such as the precise model number of your CPU (We need the whole model number rather than telling us it is an i5 processor). as well as which version of MVD you are using.

If you are running an older version of MVD, are you missing or need the main concept codec?

Also are you getting this error warning when loading an MP4 file into MVD or when you are trying to export to MP4?

If it is happening when trying to export to MP4, how are you trying to export the file?

If you are exporting the video for rendering using 'Export movie as', Are you altering any of the export settings? Are you matching the export settings to the file resolutions and frame rates you used in the project?

If you are using 'Export to device', what options are you selecting?

Ray.

 

 

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5737

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2135 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 572.60 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

johnebaker wrote on 6/16/2022, 3:32 AM

@Veronica-vega

Hi

In order for us to help you please give all the information requested otherwise we are having to make assumptions on what is causing the issue.

. . . . both have the same problem MAGIX DELUXE  . . . .

This is not the fullname of the program, Magix has 2 video products with Deluxe in the name - what is the full name and version number as seen in Help, About in the program.

. . . . I have 2 computers; . . . .

The computers are different specifications, the AMD Ryzen PC spec is missing an important piece of information - what is the graphics card installed and are the for it up to date?

What is the full specification of the Intel i5 computer - please give the full name of the Intel processor and any other graphics card installed?

John EB

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Veronica-vega wrote on 6/23/2022, 5:42 PM

Vegas 19

Windows 11 Home

AMD Ryzen 5 5600X 6-Core Processor                3.70 GHz

yes, it is updated

If the program is not compatible with my equipment,
  It didn't when I downloaded the free-trial

in March buy magix video deluxe plus install it on windows 10 Intel r Core tm i5-3550s

same problem

i like movie studio 15 i just wanted to update
and they don't work