MPEG-4-Codec

johnebaker wrote on 11/9/2025, 2:38 AM

Hi

We need more information on the video file,

Download and install MediaInfo and analyse one of the clips and post the results, see this tutorial on how to setup MediaInfo and analyse a video clip for all the data required.

It may also help if we have specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.

I would suggest you put this information in your profile signature so we do not have to keep asking for it. See mine for an example.

John EB
Forum Moderator

Raymond-Thompson wrote on 11/9/2025, 8:54 AM

Thank you John, I'm at it.

Raymond-Thompson wrote on 11/10/2025, 10:01 AM

As requested I’ve added my PC details in my Profile and under Signature.

I purchased the software, registered it and then installed on my PC using the program download from Magix.

I started the program and Imported two MP4 Home-made Videos that I need to join together. I then selected the first one to put it on the time line and received a message

'The program needs to access to a file wit MPEG-4-Codec. For copyright reasons, activation is required. Would you like to activate MPEG-Codec now for free?'

I accepted and another message appeared:

The activation code is incorrect. Please make sure it has been entered correctly or contact the MAGIX customer service:’

I clicked on the www.support.magix.net and arrived at the Forum.

I don’t remember having a MPEG-4-Codec to load and don’t know what it is.

emmrecs wrote on 11/10/2025, 10:18 AM

@Raymond-Thompson

Thank you for the additional information you have provided.

Unfortunately, you have not actually added a Signature (which will then appear, in blue, at the foot of any post you create!) so we still know nothing about your computer. And we really do need the MediaInfo data which John requested in his earlier reply to you! Please follow the links (the words in blue) in his post and follow the details there to enable you to provide this data!

Jeff
Forum Moderator

Raymond-Thompson wrote on 11/10/2025, 10:34 AM

I thought I had put the info my Profile under Signature. Ill have a look again.

Here is the MediaInfo data for the firsts Video:

General
Complete name : G:\Videos\Lin\On USB\2-054 Shib3 P1of2.MP4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (mp42/avc1/niko)
File size : 865 MiB
Duration : 12 min 14 s
Overall bit rate : 9 874 kb/s
Frame rate : 29.970 FPS
Encoded date : 2023-08-13 10:34:37 UTC
Tagged date : 2023-08-13 10:34:37 UTC

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4
Format settings : 1 Ref Frames
Format settings, CABAC : No
Format settings, Reference frames : 1 frame
Format settings, GOP : M=1, N=15
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 12 min 14 s
Bit rate : 9 502 kb/s
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 29.970 (30000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.344
Stream size : 832 MiB (96%)
Writing library : AVC Coding
Encoded date : 2023-08-13 10:34:37 UTC
Tagged date : 2023-08-13 10:34:37 UTC
Color range : Full
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 12 min 14 s
Source duration : 12 min 14 s
Bit rate mode : Constant
Bit rate : 366 kb/s
Nominal bit rate : 1 536 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 32.1 MiB (4%)
Source stream size : 32.1 MiB (4%)
Encoded date : 2023-08-13 10:34:37 UTC
Tagged date : 2023-08-13 10:34:37 UTC

Now the second

General
Complete name : G:\Videos\Lin\On USB\3-055 Shib3 P2of2.MP4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (mp42/avc1/niko)
File size : 958 MiB
Duration : 13 min 34 s
Overall bit rate : 9 873 kb/s
Frame rate : 29.970 FPS
Encoded date : 2023-08-13 10:49:10 UTC
Tagged date : 2023-08-13 10:49:10 UTC

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4
Format settings : 1 Ref Frames
Format settings, CABAC : No
Format settings, Reference frames : 1 frame
Format settings, GOP : M=1, N=15
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 13 min 34 s
Bit rate : 9 501 kb/s
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 29.970 (30000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.344
Stream size : 922 MiB (96%)
Writing library : AVC Coding
Encoded date : 2023-08-13 10:49:10 UTC
Tagged date : 2023-08-13 10:49:10 UTC
Color range : Full
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 13 min 34 s
Source duration : 13 min 34 s
Bit rate mode : Constant
Bit rate : 367 kb/s
Nominal bit rate : 1 536 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 35.6 MiB (4%)
Source stream size : 35.6 MiB (4%)
Encoded date : 2023-08-13 10:49:10 UTC
Tagged date : 2023-08-13 10:49:10 UTC

Raymond-Thompson wrote on 11/10/2025, 10:49 AM

Here is my Computer Spec

Computer Profile Summary

Computer Name:

DESKTOP-N9NF9I3 (in WORKGROUP)

Profile Date:

09 November 2025 20:56:31

Windows Logon: User

Personal Home Use Only

Operating System

Windows 10 Professional (x64) Version 22H2 (build 19045.6456)
Install Language: English (United Kingdom)
System Locale: English (United Kingdom)
Installed: 02/11/2016 10:36:17
Servicing Branch: Current Branch (CB)
Boot Mode: UEFI with successful Secure Boot

System Model

ASUSTeK COMPUTER INC. M11BB

Processor

3.50 gigahertz AMD A8-6500 APU with Radeon HD Graphics
192 kilobyte primary memory cache
4 megabyte secondary memory cache
64-bit ready
Multi-core (2 total)
Hyper-threaded (4 total)

192 kilobyte primary memory cache
4 megabyte secondary memory cache
64-bit ready
Multi-core (2 total)
Hyper-threaded (4 total)

Main Circuit Board

Board: ASUSTeK COMPUTER INC. M11BB Rev X.0x
Serial Number: 131017670202209
Bus Clock: 100 megahertz
UEFI: ASUSTeK COMPUTER INC. (Licensed from AMI) 0307 08/07/2013

Local Storage

3.74 Terabytes Usable Local Storage Capacity
1.82 Terabytes Local Storage Free Space

Memory

15.95 Gigabytes Usable Installed Memory
16 Gigabytes Maximum System Memory Capacity

Local Storage Volumes

c: (NTFS on drive 0) * 237.19 GB 133.29 GB free

d: (NTFS on drive 2) 62.03 GB 43.27 GB free

e: (NTFS on drive 2) 256.58 GB 58.31 GB free

f: (NTFS on drive 2) 314.57 GB 225.20 GB free

g: (NTFS on drive 2) 367.00 GB 297.52 GB free

i: (NTFS on drive 3) 2.00 TB 595.28 GB free

p: (NTFS on drive 1) 500.11 GB 468.32 GB free

* Operating System is installed on c:

NVIDIA GeForce 210 [Display adapter]
AOC 2470W [Monitor] (23.4"vis, s/n GNNJ7HA008300, July 2018)

Multimedia

NVIDIA High Definition Audio (4x)
Realtek High Definition Audio
TY-CC10

Local Storage

3.74 Terabytes Usable Local Storage Capacity
1.82 Terabytes Local Storage Free Space

Other Drives

ATAPI iHAS324 F [Optical drive]

emmrecs wrote on 11/10/2025, 2:02 PM

@Raymond-Thompson

Thank you again for that further information.

I have edited your computer spec to remove much unnecessary and duplicated data. Please add that edited version to your Signature on your Profile page; it will then appear at the foot of any post you make.

I can see nothing especially remarkable about the MediaInfo data on those files (again, thank you for supplying this) though one thing does slightly puzzle me!" Your computer spec suggests you live in the UK but the frame rate of those videos suggests they are in NTSC format. So, were they recorded outside the UK or is your camera a non-UK model?

I don't think you've told us which version and edition of MS/VdL you have. An earlier post indicates you have only recently purchased and installed the software but is this "Video de Luxe 2026" or do you have an older version? The edition could also be relevant here, Plus, Premium or Ultimate.

In terms of your original question/problem, because the mp4 codec is a licensed item, it does need to be installed on your computer and this normally happens automatically, free of charge, when you choose the Activate online option in the program. Hence, the error message you are seeing is very puzzling! Because your computer needs to communicate with the Magix servers in order to perform this activation, it is possible that this communication is being blocked, most commonly by your firewall. If you temporarily disable your antivirus and firewall or specifically give permission for two-way contact with the Magix server and then try the activation again, is it now successful?

Jeff

Raymond-Thompson wrote on 11/11/2025, 5:01 AM

Hi Jeff, thanks for replying.

I've added the amended spec above to ‘Signature’

Yes I live in UK. It was recorded in the UK.

Yes the camera, no longer in my possession, was Non-UK Model.

Its “Video delux 2025” nothing about Plus, Premium or Ultimate

I disabled my firewall and antivirus. - Not successful.

All my other MP4 files, regardless of origin - Not successful.

The software I purchased on a DVD from a legitimate source in UK, stated ‘for 2 PCs’. I have a newer PC with WIN 11 which I can try it on but it uses the same Antivirus and Broadband source..

emmrecs wrote on 11/11/2025, 9:06 AM

@Raymond-Thompson

Thanks for the further information.

However, your "signature" which you have created actually contains all MY signature's data, not yours! I think you must somehow have copied my data into your Signature area! Please go to your Profile page and put your computer hardware and software info into the Signature area, having first deleted mine!

Now, as to the software you have: the product has been named "Video Deluxe" only since the release of the 2026 version. There never was an English version of Video Deluxe 2025; prior to this latest release it was named "Movie Studio" and before that "Movie Edit Pro". So, I rather suspect you may have an illegitimate copy of a software that was created exclusively for the European market!

In addition, the fact that your DVD includes no indication of the actual Edition you have (Plus, Premium, Ultimate or for older versions, Suite) further leads me to suspect you are in the unfortunate position of owning software that is not usable, sorry! Does the disc include a Serial Key or Voucher Code to allow full registration and activation of the software? Without at least one of these the software will NOT operate properly, if at all! A serial Key will begin with P3 followed by a series of numbers, a voucher code will NOT begin with P3. If you do have a code, please do not publish it here!

Are you able/willing to name the supplier from whom you purchased the disc? I am not aware that Magix has actually released any recent software on disc, rather choosing to make it available by download only.

Jeff

Raymond-Thompson wrote on 11/11/2025, 1:49 PM

Hi Jeff, Thank you. Looking at the documentation that arrived with the CD, its called MAGIX Video delux 2025 / Movie Studio 2025 which concurs with what you said. There is also a VOUCHER-CODE, starting with 63L. There is a multi-national Installation Guide which informs the buyer to activate the product by login into the Redeem area of Magix, entering the Voucher Code, then downloading the installation. Once installed, to register the product using the serial number received from Magix.

Here is the response:

Hello Raymond Thompson,
Thank you for successfully registering for this product:
MAGIX Movie Studio 2025
---------------------------------------------------------------
This is an automatically generated email. Please don’t reply to
this email address. For answers to ordering or general user
support questions, please use the Support Area and/or contact
pages on the MAGIX website.
---------------------------------------------------------------
Your MAGIX team
http://www.magix.com

Throughout this process, the CD was not used. However on the CD there is file called Video_delux_2025_setup.exe dated 17/05/2024. I have not used the CD at all.

From what you have said there shouldn’t even be a CD if the program is received electronically.

Lastly, I purchased through Amazon.co.uk from ‘downloadbuyer.com’ owned and operated by BinaryDistribution Ltd.

Raymond-Thompson wrote on 11/12/2025, 12:32 AM

Hi Jeff, Further to my reply, I have a Serial Key beginning with P3 and a Voucher code. Sadly it appears that this program will not work for me.

AAProds wrote on 11/12/2025, 3:10 AM

@Raymond-Thompson

Ray, if you have a P3 number and the program is registered and actually running OK (apart from the MP4 issue), you should be right. You can tell if it's all good by looking at Help>About. Your registration P3 number will be shown there if you've got it registered correctly.

The MPEG 4 activation issue has reared it's ugly head occasionally. I would suggest you try installing the program on your other, W11, machine, and see how you go with MP4s. If it imports them OK, then there is probably a registry glitch on your Win 10 machine.

I've collated most of the recent info about the glitch, and how to fix it, on my website here. If you're up to editing the Registry on your problem machine, then it would be worth a shot.

Raymond-Thompson wrote on 11/12/2025, 3:57 AM

AA Prods thank you Ill give both a try. and post the results

Raymond-Thompson wrote on 11/12/2025, 2:22 PM

Following your guide I did the registry on my old PC (Win10), but still no good. I installed it on my other Computer (Win11) and it works. All's well thanks to everybody who had assisted me. 😀

AAProds wrote on 11/12/2025, 4:39 PM

@Raymond-Thompson

Thanks for the feedback, Ray.