mxjpeg_x64.dll

S-P wrote on 12/18/2020, 2:27 PM

Plz, help!

When try do "Edit"-->"Combine Audio and Video" have error.

Everything worked fine before updating the program (ver. 16.0.1.22 (UPD3) worked fine)

MAGIX Movie Edit Pro Premium 18.12.2020 21:48
----------------------------------------------------------------------
CrashDump 20201218_214856_v16.0.4.119.dmp successfully written

Error in module "MXJPEG_x64.dll" (Load address: 0x00007FFEFE6A0000) to address 0x00007FFEFE6D730C (Exception 0xc0000005 "ACCESS_VIOLATION")

Main Thread (ThreadID: 00002fb0)
00007ffefe6d7304 83 f9 67 74 47 48 8b 03
00007ffefe6d730c > c7 40 28 14 00 00 00 48
00007ffefe6d7314 8b 0b 8b 43 24 89 41 2c

Videodeluxe.exe 10.08.2017 15:28 bbd4ca47

Processor [46] 3599MHz 8 Core(s)
Microsoft Windows NT 10.0 (Build 19042)
Used Memory: 1028 MB Max Used Memory: 1029 MB
Free Virtual Memory: 11673 MB Total Virtual Memory: 131072 GB

Excess data removed by Moderator

Comments

johnebaker wrote on 12/18/2020, 5:58 PM

@S-P

Hi and welcome to the forum

We need more information - in particular you computer specification and program version number as found under Help About see this topic for more details of what is required.

The faulting module would suggest there are jpg images in the project and one or more of them may be causing an issue are the images from a digital camera or other device?

A screen shot of the timeline would also help.

John EB
Forum Moderator

S-P wrote on 12/18/2020, 6:09 PM

Intel Core i9 10850K 3.6GHZ
GIGABYTE Z490 AORUS MASTER (BIOS F7)
NVIDIA GeForce GTX 1070
DDR4 4600 16Gb
M.2 SSD Samsung 1Tb

CubeAce wrote on 12/18/2020, 7:14 PM

@S-P @johnebaker

Hi S-P.

Nice system specs.

Was the previous version installed on your current system before you upgraded the program?

I'm wondering if you managed a completely clean install of the new version as your system is more than capable.

Ray.

S-P wrote on 12/19/2020, 2:35 AM

Reinstalled Windows (Windows 10PRO 64-bit). I put MEP on a clean system, everything works, but MEP suggests updating. After the first update, this error appears. With subsequent updates, it does not disappear. If I uninstall the MEP, then reinstall the older version 16.0.1.22 (UPD3) - everything works. Until I install the update.

CubeAce wrote on 12/19/2020, 2:51 AM

@S-P

Hi.

Have you all Windows updates installed including the Net.framework?

Ray.

S-P wrote on 12/19/2020, 3:31 AM

Yes, of course

johnebaker wrote on 12/19/2020, 5:08 AM

@S-P

. . . . I put MEP on a clean system, everything works, but MEP suggests updating. After the first update, this error appears. With subsequent updates, it does not disappear. If I uninstall the MEP, then reinstall the older version 16.0.1.22 (UPD3) - everything works. Until I install the update. . . .

Please answer all the questions - you have told us which version of MEP you had, MEP 2017, however not the version you are updating to - and is causing the issue - without this we would be guessing.

John EB
Forum Moderator

S-P wrote on 12/19/2020, 5:20 AM

Excuse me. The version to which the application was updated after two updates - 16.0.4.124 (UPD3) This version after downloading two updates, but stops working after the first update. Now I can not see what version the first update raises.

johnebaker wrote on 12/19/2020, 5:37 AM

@S-P

Thanks for the info - between 16.0.4.22 and 16.0.4.124 there were at least 3 updates .98, .102 and .119.

IIRC the .124 update only added a new 'feature' called Magix Connect.

We are missing the info on what is on the timeline and a screenshot?

Additionally - is there a reason for wanting to combine the video and audio, this is not a very often used feature and does the program crash if you do a MP4 export of the project?

John EB

S-P wrote on 12/19/2020, 7:46 AM

After installing the program (16.0.1.22) everything works fine. The first update that installs the application is 16.0.4.119 (UDP3) and this is where my problem arises.