no start up, only error 24 , no short cut to open Acid studio 11

Zuz wrote on 1/13/2021, 2:00 PM

I paid for this program back in august of 2020, i've had this issue on and off. I now do not have the short cut or any program file to open the program without it trying register my product even though its already registered. what registry file am I missing? Why didnt i i get a option for an icon when i re installed it? btw windows 10

Comments

AmanSingh wrote on 1/13/2021, 5:09 PM

Hey zuz, before trying anything, do a clean un-install (use revo uninstaller free) and re-install. During the installation, you will see if you want an icon on desktop, you may have just missed it and clicked next. Once all done, it will again ask for reactivation, do it but it should be OK after that. See if that works.

johnebaker wrote on 1/14/2021, 9:07 AM

@Zuz, @AmanSingh

Hi

. . . . no start up, only error 24  . . . .

See this Support article re Error -24.

John EB
Forum Moderator

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

Running Windows 10 Professional 20H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Zuz wrote on 1/14/2021, 11:13 AM

I just can't find anywhere to talk to this company. You guys are useless. I need a re activation. I registered it in August. Its not in my product page. On my pc it says its already registered, and on the site it says it doesn't exist.

emmrecs wrote on 1/14/2021, 1:23 PM

@Zuz

These are user to user forums, so any reply you receive is dependent upon another being able to offer advice.

To be told you guys are useless is therefore to almost guarantee that no further advice or help will be given.

@johnebaker has directed you to the Support article about the error code. Did you read it and follow its advice? What happened if you did?

Which site says the product doesn't exist? Your Magix account is the place to check for products you have previously purchased and registered, so, did you register it when it was first installed?

Have you tried to create a Support ticket?

Rather than engaging in potentially defamatory ranting why not help us to help you?

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

AmanSingh wrote on 1/15/2021, 10:36 AM

I just can't find anywhere to talk to this company. You guys are useless.

...says the guy who is clueless himself. You came here asking for help, not the other way around. Show respect and you will get respect.