null error need help fixing

Katie wrote on 10/8/2020, 11:57 PM

Hi,

I've been having trouble running my magix edit pro. it opens up but then i get a troubleshoot box that is either a "null" or a "igdrcl64.dll" error. Any tips on how to fix it .

Thanks

Last changed by johnebaker on 10/10/2020, 5:33 AM, changed a total of 1 times.

Reason: New topic started with more information

Processor- Intel® core™ i7-7700hq CPU @2.80GHz - Make and model- XPS 15 9560 - Graphics card model - 26.20.100.8142 - NVIDIA GeForce 26.21.14.4270 - Ram- 16GB - Hard drive size- 500GB - Windows version- windows 10 2004 - System type 64bit -Magix movie edit pro 2018

Comments

CubeAce wrote on 10/9/2020, 2:48 AM

@Katie

Hi Katie.

I'm pretty sure it means the current project you have been working on has corrupted and may open with the corruptions in place and may crash again when you try to use the project. This will normally happen at a specific point in the project each time it plays.

If you can locate the project folder you will see backup copies of your project made by MEP in the background while you were working that have the extension BAK. Try opening one of those (by double clicking on it) with an earlier time and date stamp and see if that runs without problems. It may not have all the work you have done to the project to date but may be stable. Work from that copy but try giving it a new name and save the project before adding any more editing to it.

Projects can corrupt for a number of reasons but the main one is forcing a quick shutdown of the program. That could happen by turning off the PC straight after closing MEP without your knowledge and while MEP is still tidying up files in the background after shutting down the program and windows being shut down, shuts MEP down prematurely.

Worst case scenario is you may have to start the project again.

Good housekeeping helps prevent this from happening.

Make sure each project has its own folder.

Make sure your project drive has plenty of space to work with.

Save the project frequently manually.

Try not to shut your computer down as soon as you finish using MEP. Give it a few minutes.

If windows says a program is still running while you shut it down, wait and don't force a shutdown.

Ray.

Last changed by CubeAce on 10/9/2020, 2:54 AM, changed a total of 4 times.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.6159

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2135 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 577.00 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

johnebaker wrote on 10/9/2020, 3:28 AM

@Katie

Hi and welcome to the forum.

. . . . a troubleshoot box that is either a "null" or a "igdrcl64.dll" error . . . .

In addition to @CubeAce comment this could also be due to a driver issue, assuming you have an Intel processor check that the drivers are up to date, to be certain though we need to know more about your computer.

Please read this topic and put your computer specification in you signature, details of what are required are in the linked to topic, see my signature for as an example.

John EB
Forum Moderator

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.