over charged

xrated wrote on 1/2/2021, 9:18 AM

as anyone else been charged twice a month and what did you do to get the overpayments back?

i have made a submission with a support ticket ect but didnt know if thats all i had to do?

my payments for loops unlimited are £14.99 p/m yet since october i have been charged 7 times instead of 4 times

3-10-2020
27-10-2020
2-11-2020
26-11-2020
2-12-2020
26-12-2020
1-1-2021
 

Comments

emmrecs wrote on 1/2/2021, 11:09 AM

@xrated

Hi.

I've moved your post to the Music Maker product area since that is where other users of the Loops Unlimited subscription service are more likely to see it.

Looking at the dates you list it seems as if Magix thinks you have TWO active subscriptions. Is there any way by which you could have opted in to this service twice, perhaps because of a problem with an earlier download?

You need to raise a support ticket with Magix Sales and ask that they refund you the extra amounts taken and "close" the extra account which you appear to have. Alternatively, you could email infoservice@magix.net and ask the same thing.

HTH

Jeff
Forum Moderator

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