Poor content authorisation

sjmackinder wrote on 9/4/2021, 2:19 PM

Your software is terrible for handling imports of original source, constantly dictates that you need security clearance for importing, this is rubbish

Comments

johnebaker wrote on 9/4/2021, 2:32 PM

@sjmackinder

We need more information:

Computer specification - see this topic for what is required and please quote the processor and graphics cards make models in full.
Antivirus program used
A screenshot of the error messages you are receiving
Video format and resolution you are trying to import - a MediaInfo analysis would also help - if you are not familiar with MediaInfo see this tutorial on how to set up and , analyse a video clip.
A screen shot of the Program settings, Display Options tab and Import/Export tab, or Device Options tab if you have VPX 13.

John EB
Forum Moderator