problem importing and playing MP4 videos

gary-m6788 wrote on 1/19/2020, 12:35 PM

I import an MP4 video that I downloaded from Dailymotion, it imports but it does not play. It's 165MB, 848x480

It loads and plays all other videos (inc. MP4's) but does not play MP4's downloaded from Dailymotion.

MAGIX Movie Edit Pro Plus
Win 10 64 bit

Comments

emmrecs wrote on 1/20/2020, 4:04 AM

@gary-m6788

First, please read this post and give us all the information requested there. At the moment we know very little about your computer nor even the exact version of MEP Plus you have (you can check this via Help>About).

Then, please download and install the free MediaInfo utility, point it to the file that MEP fails to play and post the results of the Text view here.

The problem is almost certainly being caused by a "missing" codec and MediaInfo will show us which codec(s) was/were used to create the file and hence, which one(s) is/are needed to play it.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

gary-m6788 wrote on 1/26/2020, 12:50 PM

OK these are some kind of streaming mp4s, I'll have to get the codecs or convert them, thanks