Problem: Unmanaged Exception (0xe06d7363)

DKD wrote on 1/30/2020, 9:02 AM

After installing and activating Vegas Pro 17, I couldn't open it because technical problem as following:

I don't know how to contact technical support from Magix, please help me. Thank you very much.

Extra Information

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 17.0 (Build 387)
   Problem:             Unmanaged Exception (0xe06d7363)
   Fault Module:        C:\Windows\System32\KERNELBASE.dll
   Fault Address:       0x00007FFCE0FBA839
   Fault Offset:        0x000000000003A839

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 17.0\vegas170.exe
   Process Version:     Version 17.0 (Build 387)
   Process Description: VEGAS Pro
   Process Image Date:  2019-12-06 (Fri Dec 06) 07:51:16
 

Comments

emmrecs wrote on 1/30/2020, 11:02 AM

@DKD

Please follow the procedure in this pinned post. You can then use the "Support" button in the header of the linked forum page to contact Magix.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D