problem with the use of PRODAD VITASCENE V5 PRO

Thierry-Grumiaux wrote on 10/21/2026, 1:09 AM

Hello everyone, I have purchased, back in 2026, VIDEO MAGIX PRO X17 which came with a bundle including PRODAD VITASCENE V5 PRO. I installed it and I can see it in the main screen in the effects section. The problem is that, when I use it, I have a banner appearing in the top of the screen saying "can be used after activation, Shop-ID:EE" while it has been activated when I installed the software originally. Can anyone help me sloving this problem?

Comments

emmrecs wrote on 10/21/2026, 3:08 AM

@Thierry-Grumiaux

At least some ProDAD software seems to "lose" its activation if it is not used quite regularly. This has happened to me with apps like Mercalli.

The solution is to follow the link in the onscreen message to "reactivate" the product. For me, at least, the reactivation seems to occur almost immediately and without any necessity to enter any details (email, serial/activation key, etc.)

HTH

Jeff
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