Program frozen AGAIN

beth-hall wrote on 2/17/2020, 11:17 AM

I'm running movie edit pro plus 19.0.2.58. The program froze on Friday. It was already "sticky" and I performed the update, after which it became completely unresponsive. I reinstalled the program on Saturday and it was working fine. I performed the update today and it totally froze again. Is something wrong with the update and should I not do it? I just paid to extend the update service. I reinstalled the program again and it's now working, but I'm ignoring the update. Should I abandon this product and buy a completely different Magix video product? Would the premium version have the same problem?

Comments

CubeAce wrote on 2/17/2020, 1:36 PM

No-one here can answer these types of questions Beth without a complete rundown of you PC specs and video project setups. The problem could be anything from not enough hard drive space for the project to work with on your C: drive to memory or processor problems. Very difficult to pin down without specifics. Normally a program freeze can be due to corrupt data on the hard drive more more often running out of free space to run within. But it could be other things as well. Slow hard drives, Not enough ram (actual not virtual). Also repeatedly uninstalling and reinstalling a program can also cause problems with broken registry keys making things eventually worse than better.

So.

Windows version please.

Complete computer specs.

Type of video footage and project lengths please.

Windows 10 Enterprise. version 1909.OS Build 18363.720. Latest Bios update as well as latest hardware updates for Western digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard with Supreme FX inboard audio using the S1220A code. Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with 32GB of 2133MHz Corsair DDR4 ram. 1000 watt EVGA modular power supply. 2 x 320GB SSD drives striped for faster R/W times are my C: drive. 1 320gig Toshiba M2.1 drive. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives. Total 4TB. Three external WD drives for backup. NVIDIA G Force GT 1030 Graphics clock 1252Mhz Memory data rate 6008Mhz. 384 CUDA cores. Memory interface 64bit Memory bandwidth 48.06 GB/s 2GB of dedicated video memory, shared system memory 9967MB PCi Express x4 Gen3. Running MEP Premium 19.0.2.58

beth-hall wrote on 2/17/2020, 1:58 PM

Windows 10. C drive with 713 GB free space. I have a 500 GB Samsung SSD (D drive) for all video and audio projects with 458 GB free space. I store all my finished audio and video projects in a Toshiba exterior hard drive. The processor is an i5-6600K custom PC. The current project in which the program has frozen twice is a 5 minute, 387 mb, MOV file to which I'm syncing music. I don't know the device my client used to record the footage.

CubeAce wrote on 2/17/2020, 2:52 PM

Hi Beth.

If it's a mov. file make sure it does not have a variable frame rate as this will throw all but Mac's own Video software. Best to either record in MP4 format or a constant frame rate mov. Or it could be a lack of ram if filmed in 4K. If any doubt try converting the file in Handbrake to see if that solves the immediate problem. You can find most of the file info you need using MediaInfo to find bit rates, frame rates, and even make of recording device.

Even here I'm guessing a bit.

No detail on type or speed of C: drive.

No Ram amount stated.

Clip has only length info, not resolution or frame rate.

Last changed by CubeAce on 2/17/2020, 2:58 PM, changed a total of 1 times.

Windows 10 Enterprise. version 1909.OS Build 18363.720. Latest Bios update as well as latest hardware updates for Western digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard with Supreme FX inboard audio using the S1220A code. Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with 32GB of 2133MHz Corsair DDR4 ram. 1000 watt EVGA modular power supply. 2 x 320GB SSD drives striped for faster R/W times are my C: drive. 1 320gig Toshiba M2.1 drive. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives. Total 4TB. Three external WD drives for backup. NVIDIA G Force GT 1030 Graphics clock 1252Mhz Memory data rate 6008Mhz. 384 CUDA cores. Memory interface 64bit Memory bandwidth 48.06 GB/s 2GB of dedicated video memory, shared system memory 9967MB PCi Express x4 Gen3. Running MEP Premium 19.0.2.58

beth-hall wrote on 2/17/2020, 2:58 PM

Thanks. I'll look at Handbrake.