Program frozen AGAIN

beth-hall wrote on 2/17/2020, 11:17 AM

I'm running movie edit pro plus 19.0.2.58. The program froze on Friday. It was already "sticky" and I performed the update, after which it became completely unresponsive. I reinstalled the program on Saturday and it was working fine. I performed the update today and it totally froze again. Is something wrong with the update and should I not do it? I just paid to extend the update service. I reinstalled the program again and it's now working, but I'm ignoring the update. Should I abandon this product and buy a completely different Magix video product? Would the premium version have the same problem?

Comments

CubeAce wrote on 2/17/2020, 1:36 PM

No-one here can answer these types of questions Beth without a complete rundown of you PC specs and video project setups. The problem could be anything from not enough hard drive space for the project to work with on your C: drive to memory or processor problems. Very difficult to pin down without specifics. Normally a program freeze can be due to corrupt data on the hard drive more more often running out of free space to run within. But it could be other things as well. Slow hard drives, Not enough ram (actual not virtual). Also repeatedly uninstalling and reinstalling a program can also cause problems with broken registry keys making things eventually worse than better.

So.

Windows version please.

Complete computer specs.

Type of video footage and project lengths please.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.6159

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2135 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 577.00 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

beth-hall wrote on 2/17/2020, 1:58 PM

Windows 10. C drive with 713 GB free space. I have a 500 GB Samsung SSD (D drive) for all video and audio projects with 458 GB free space. I store all my finished audio and video projects in a Toshiba exterior hard drive. The processor is an i5-6600K custom PC. The current project in which the program has frozen twice is a 5 minute, 387 mb, MOV file to which I'm syncing music. I don't know the device my client used to record the footage.

CubeAce wrote on 2/17/2020, 2:52 PM

Hi Beth.

If it's a mov. file make sure it does not have a variable frame rate as this will throw all but Mac's own Video software. Best to either record in MP4 format or a constant frame rate mov. Or it could be a lack of ram if filmed in 4K. If any doubt try converting the file in Handbrake to see if that solves the immediate problem. You can find most of the file info you need using MediaInfo to find bit rates, frame rates, and even make of recording device.

Even here I'm guessing a bit.

No detail on type or speed of C: drive.

No Ram amount stated.

Clip has only length info, not resolution or frame rate.

Last changed by CubeAce on 2/17/2020, 2:58 PM, changed a total of 1 times.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.6159

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2135 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 577.00 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

beth-hall wrote on 2/17/2020, 2:58 PM

Thanks. I'll look at Handbrake.