Program keeps crashing

Tadeusz-Sadowski wrote on 11/27/2021, 7:06 AM

After installing the new version of Magix MEP2022 and updating the Intel H.265 codec, the program keeps crashing (GTX1050Ti card). Please help.

Comments

johnebaker wrote on 11/27/2021, 8:08 AM

Hi and welcome to the forum

We need more information:

Computer specification and program version, see this topic for what is required and please quote processor and graphics card make/model in full - I would suggest you put this information in your profile signature so we do not have to keep asking for it.
Are the graphics card drivers up to date?
A screen shot of the Program settings, Display options or Device options tab.
The amount of free space on the hard drive(s) you have.
Was there any error dialog that popped up when the crash occurred, if so what was the message?

John EB
Forum Moderator

Tadeusz-Sadowski wrote on 11/27/2021, 1:53 PM

After changing the graphics card driver, the program works properly. Thank you for your help.

johnebaker wrote on 11/27/2021, 2:45 PM

Thanks for the feedback.

Happy editing

John EB