Project has Frozen after update using Pro Premium.

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Jayessarr wrote on 11/26/2018, 8:10 PM

@browj2

Did you look at my tutorial on 3D Maker?

 

Just to say thanks for this tutorial (and all your others). Interesting and helpful! J

browj2 wrote on 11/27/2018, 12:38 PM

OK. So I've rolled back to the previous version and it seems stable. But, and this is a big BUT! I've lost the last four plugins I bought at the MAGIX shop on line mentioned in my previous post and they now don't appear in my shop window to re-download so part of the last update must have been for those effects as well. Now what? I've tried looking for a contact email address. I don't mind not having the effects but I'm bummed I paid for them and possibly won't get them back. OK, they weren't expensive but I was looking forward to using them.

@CubeAce

Looking at the messages, I noticed that the update to 213 included "Available now in the Store: Design elements." It's quite possible that the Store doesn't recognize these with an older patch, or something.

John CB

John C.B.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

emmrecs wrote on 11/27/2018, 2:03 PM

@CubeAce

Just following up on what @browj2 has written; are these the "plugins" you bought?

If so, they are, as John said, apparently "new" to this latest version. Hence, their current absence.

However, if you do manage to resolve the problems you have with this latest patch, since you have already "purchased" them, they will be permanently linked to your Store account so can be redownloaded in the future.

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

CubeAce wrote on 11/27/2018, 4:22 PM

@browj2 and @emmrecs

Yes John, that is the conclusion I came to, that the patch is needed to have the plugins and yes Jeff, those are the ones I now can't get to but assume if there is another updated patch at some point, that should come back. I've files the receipts at least :-) To be honest I only got them for possible future use, or for ideas to base making my own transitions on. I've already experimented with making my own simple masks and animating them within MEP. Once I got used to the structure and how they work it seemed simple enough and MEP allows you to make and store your own effects. I really like this program. Just a bit frustrated with the last update. Maybe it's a Win 7 thing which is why I asked which operating sytem Jessarr was using.

Windows 10 Enterprise. version 1909.OS Build 18363.720. Latest Bios update as well as latest hardware updates for Western digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard with Supreme FX inboard audio using the S1220A code. Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with 32GB of 2133MHz Corsair DDR4 ram. 1000 watt EVGA modular power supply. 2 x 320GB SSD drives striped for faster R/W times are my C: drive. 1 320gig Toshiba M2.1 drive. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives. Total 4TB. Three external WD drives for backup. NVIDIA G Force GT 1030 Graphics clock 1252Mhz Memory data rate 6008Mhz. 384 CUDA cores. Memory interface 64bit Memory bandwidth 48.06 GB/s 2GB of dedicated video memory, shared system memory 9967MB PCi Express x4 Gen3. Running MEP Premium 19.0.2.58

Jayessarr wrote on 11/27/2018, 8:30 PM

@CubeAce, Oops, sorry, didn't see your request for operation system - Windows 10, with all current updates.

Cheers, J

CubeAce wrote on 11/28/2018, 2:50 AM

@Jayessarr

Thanks for the info. So, not an operating system problem then. Are you using a Sandy or Ivy bridge processor? I'm stuck at present with an Ivy bridge processor.

Windows 10 Enterprise. version 1909.OS Build 18363.720. Latest Bios update as well as latest hardware updates for Western digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard with Supreme FX inboard audio using the S1220A code. Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with 32GB of 2133MHz Corsair DDR4 ram. 1000 watt EVGA modular power supply. 2 x 320GB SSD drives striped for faster R/W times are my C: drive. 1 320gig Toshiba M2.1 drive. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives. Total 4TB. Three external WD drives for backup. NVIDIA G Force GT 1030 Graphics clock 1252Mhz Memory data rate 6008Mhz. 384 CUDA cores. Memory interface 64bit Memory bandwidth 48.06 GB/s 2GB of dedicated video memory, shared system memory 9967MB PCi Express x4 Gen3. Running MEP Premium 19.0.2.58

Jayessarr wrote on 11/28/2018, 8:21 AM

@CubeAce

Mine's a SandyBridge:

CubeAce wrote on 11/28/2018, 2:37 PM

@Jayessarr

Not that then either :-)

I'm concerned that it appears to be just us two suffering but with two different setups. I had my antivirus turned off during install so I doubt it was that either. At least you get hardware acceleration :-) Still, it appears there will be another update coming in December sometime. I will have to wait and see. Again, thanks for the information.

Windows 10 Enterprise. version 1909.OS Build 18363.720. Latest Bios update as well as latest hardware updates for Western digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard with Supreme FX inboard audio using the S1220A code. Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with 32GB of 2133MHz Corsair DDR4 ram. 1000 watt EVGA modular power supply. 2 x 320GB SSD drives striped for faster R/W times are my C: drive. 1 320gig Toshiba M2.1 drive. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives. Total 4TB. Three external WD drives for backup. NVIDIA G Force GT 1030 Graphics clock 1252Mhz Memory data rate 6008Mhz. 384 CUDA cores. Memory interface 64bit Memory bandwidth 48.06 GB/s 2GB of dedicated video memory, shared system memory 9967MB PCi Express x4 Gen3. Running MEP Premium 19.0.2.58

Jayessarr wrote on 11/29/2018, 7:41 AM

Hi @CubeAce,

I'm concerned that it appears to be just us two suffering but with two different setups.

Yes, how odd. But if the bug only affects title objects, maybe most users are unaware of the problem. I'm hoping the next update will fix it, and that you get your transitions back.
How did you hear about the December update BTW? Thanks! J

CubeAce wrote on 11/29/2018, 9:24 AM

@Jayessarr

One of the other threads mentions there will be an update to the titles of all things. Apparently, it was an answer to a question made on the German forum.

Windows 10 Enterprise. version 1909.OS Build 18363.720. Latest Bios update as well as latest hardware updates for Western digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard with Supreme FX inboard audio using the S1220A code. Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with 32GB of 2133MHz Corsair DDR4 ram. 1000 watt EVGA modular power supply. 2 x 320GB SSD drives striped for faster R/W times are my C: drive. 1 320gig Toshiba M2.1 drive. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives. Total 4TB. Three external WD drives for backup. NVIDIA G Force GT 1030 Graphics clock 1252Mhz Memory data rate 6008Mhz. 384 CUDA cores. Memory interface 64bit Memory bandwidth 48.06 GB/s 2GB of dedicated video memory, shared system memory 9967MB PCi Express x4 Gen3. Running MEP Premium 19.0.2.58

browj2 wrote on 11/29/2018, 10:02 AM

@CubeAce

The only problem that I'm getting is with 3D titles in MEP2019, 18.0.1.213, is that the second one, different template, is a copy of the first one, for some strange reason. Delete the second one and do it again, and it works. Put in a third title, different template, and it shows the second one. Etc. For now, just delete and do it again. Don't bother changing the text the first time.

I don't have any problems with the non-3D templates.

See this video that I will report to Magix:

Is this basically the problem? Or is there more on this topic?

John CB

John C.B.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

Jayessarr wrote on 11/29/2018, 11:14 AM

I don't have any problems with the non-3D templates.

Is this basically the problem? Or is there more on this topic?

 

@browj2 I found that if I stretched a title object by dragging the right edge, MEP froze. Do you find that?

J

 

CubeAce wrote on 11/29/2018, 11:35 AM

@browj2

Hi Jeff. That is the beginning of it yes. Then try this. Try correcting the second effect as you did and then save the project. Re-open the project and it will have reverted back to the first effect and text on the second effect. Also as Jayessarr is saying, dragging an effect to lengthen it freezes the program almost immediately, as does copying and pasting the effect side by side to make it longer. I also lost other effects further along the timeline on a project I had already finished once in an earlier version of MEP.

Windows 10 Enterprise. version 1909.OS Build 18363.720. Latest Bios update as well as latest hardware updates for Western digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard with Supreme FX inboard audio using the S1220A code. Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with 32GB of 2133MHz Corsair DDR4 ram. 1000 watt EVGA modular power supply. 2 x 320GB SSD drives striped for faster R/W times are my C: drive. 1 320gig Toshiba M2.1 drive. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives. Total 4TB. Three external WD drives for backup. NVIDIA G Force GT 1030 Graphics clock 1252Mhz Memory data rate 6008Mhz. 384 CUDA cores. Memory interface 64bit Memory bandwidth 48.06 GB/s 2GB of dedicated video memory, shared system memory 9967MB PCi Express x4 Gen3. Running MEP Premium 19.0.2.58

browj2 wrote on 11/29/2018, 1:15 PM

Hi,

I don't have any crashes by lengthening the 3D titles or copying them. However, editing has slowed down dramatically.

If I redo a 3D title, like delete and select the correct one, it works and it still works after restarting the program. Of course, if I add another different 3D title, it takes on the properties of the previous one, and so on.

I see that there is the same problem in VPX, patch 304.

With further playing around in VPX, I managed to crash it. I added a title to another track. Opened it, changed the text, accepted, and froze.

Not good.

I'll do another test by copying some 3DS files elsewhere and importing them onto the timeline.

John CB

 

John C.B.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

CubeAce wrote on 11/29/2018, 1:44 PM

@browj2

Thanks, John, Sorry for getting your name wrong earlier. This is much appreciated and at least now seems to have something to do with the Magix update itself with at least, repeatable problems. That is a relief from worrying it may be my PC not coping somehow. Maybe it's some sort of memory cascade. I've only got 16gig of ram.

Windows 10 Enterprise. version 1909.OS Build 18363.720. Latest Bios update as well as latest hardware updates for Western digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard with Supreme FX inboard audio using the S1220A code. Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with 32GB of 2133MHz Corsair DDR4 ram. 1000 watt EVGA modular power supply. 2 x 320GB SSD drives striped for faster R/W times are my C: drive. 1 320gig Toshiba M2.1 drive. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives. Total 4TB. Three external WD drives for backup. NVIDIA G Force GT 1030 Graphics clock 1252Mhz Memory data rate 6008Mhz. 384 CUDA cores. Memory interface 64bit Memory bandwidth 48.06 GB/s 2GB of dedicated video memory, shared system memory 9967MB PCi Express x4 Gen3. Running MEP Premium 19.0.2.58

browj2 wrote on 11/29/2018, 2:19 PM

I just tested by copying some 3DS files elsewhere and importing them onto the timeline. This gives the same problems. I imported Party, Crimescene and Crimescene again, and they were all Party.

Then I deleted the second one and imported Crimescene again to the same location. It worked but MEP froze. I did some chores, came back, and it was working. So it may be that it takes quite a while to process something.

I deleted the third one and replaced it with Crazy. Worked. Changed the text; worked. Extended it out; worked. Typed this and moused over MEP - frozen. I wait to see if it comes back.

John CB

John C.B.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

Jayessarr wrote on 11/29/2018, 2:20 PM

I've only got 16gig of ram.

 

If it helps to know this, @CubeAce - I've only got 8Gb ram. J

browj2 wrote on 11/29/2018, 2:42 PM

I waited 15 minutes, MEP didn't come back so I closed it from the Task Manager.

I just tested this in MEPP2016. No problems whatsoever, and they don't drag down editing. So, it's a problem with the current MEP and VPX. I also copied one and stretched a couple of the titles without problems.

I have 16GB on my desktop, which is now getting quite old. 16GB is plenty. 8GB on my laptop, Surface Pro 4.

John CB

Last changed by browj2 on 11/29/2018, 2:43 PM, changed a total of 1 times.

John C.B.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

CubeAce wrote on 11/29/2018, 3:03 PM

@Jayessarr

If John has more than 16gigs of memory it could be a memory overflow stack problem, like a feedback loop. Even so, it's odd as I've never normally used more than about 4.6gig of ram using MEP so I thought I was well within operating limits. The problem is when the program freezes it doesn't generate a crash report, and the other times it doesn't crash, so again nothing shows as wrong.

Windows 10 Enterprise. version 1909.OS Build 18363.720. Latest Bios update as well as latest hardware updates for Western digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard with Supreme FX inboard audio using the S1220A code. Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with 32GB of 2133MHz Corsair DDR4 ram. 1000 watt EVGA modular power supply. 2 x 320GB SSD drives striped for faster R/W times are my C: drive. 1 320gig Toshiba M2.1 drive. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives. Total 4TB. Three external WD drives for backup. NVIDIA G Force GT 1030 Graphics clock 1252Mhz Memory data rate 6008Mhz. 384 CUDA cores. Memory interface 64bit Memory bandwidth 48.06 GB/s 2GB of dedicated video memory, shared system memory 9967MB PCi Express x4 Gen3. Running MEP Premium 19.0.2.58

CubeAce wrote on 11/29/2018, 3:08 PM

@browj2

Hi John. This happened within a project using at least 20 different titling effects including the three different problematic ones. The project was only using up around 4 gig of ram at the time and only three minutes long.

I notice MEP allows project sharing. I'd gladly share the project for you to test if I knew how to set that up.

Windows 10 Enterprise. version 1909.OS Build 18363.720. Latest Bios update as well as latest hardware updates for Western digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard with Supreme FX inboard audio using the S1220A code. Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with 32GB of 2133MHz Corsair DDR4 ram. 1000 watt EVGA modular power supply. 2 x 320GB SSD drives striped for faster R/W times are my C: drive. 1 320gig Toshiba M2.1 drive. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives. Total 4TB. Three external WD drives for backup. NVIDIA G Force GT 1030 Graphics clock 1252Mhz Memory data rate 6008Mhz. 384 CUDA cores. Memory interface 64bit Memory bandwidth 48.06 GB/s 2GB of dedicated video memory, shared system memory 9967MB PCi Express x4 Gen3. Running MEP Premium 19.0.2.58

terrypin wrote on 11/29/2018, 6:08 PM

@CubeAce

This is how to ‘set it up’.

Make a small, non-confidential project exhibiting the issue/problem/whatever. Then use File > Backup copy > ‘Copy project and media’ into a folder. Zip it up and upload it to a host site. Like several of us here, I use Dropbox for example. Anyone can then download it and then run the project in their local version of MEP.

Terry, UK

browj2 wrote on 11/29/2018, 6:55 PM

@terrypin

Hi Terry,

Thanks for jumping in.

@CubeAce

Share - I think what you're referring to is the Share item in the top menu. That only allows you to share with certain other Magix programs on your computer. See my tutorial on using MEP with MusicMaker.

Further to what Terry said, any video files that are used in your project should be fairly small, because what we will get is the entire video clip, even if you used 10 seconds out of 1 hour.

John CB

John C.B.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

CubeAce wrote on 11/30/2018, 2:48 AM

@browj2

Hi John.

Actually, I was refering to a recipient via Share \ Send with send anywhere \ Send current Project and media and generate a key.

Then send the key to the recipient and they press the Send Anywhere button on the import section and it tells them to load the key. The project would then be downloaded to them. At least I thought that was how it worked as long as both had adequate internet connections. Possibly both machines would have to be on at the same time. If I've misunderstood that I apologise. I used to do this type of thing within Cubase many years on collaborative projects long ago and I just assumed that was what the 'send project' was about.

 

Last changed by CubeAce on 11/30/2018, 2:50 AM, changed a total of 1 times.

Windows 10 Enterprise. version 1909.OS Build 18363.720. Latest Bios update as well as latest hardware updates for Western digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard with Supreme FX inboard audio using the S1220A code. Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with 32GB of 2133MHz Corsair DDR4 ram. 1000 watt EVGA modular power supply. 2 x 320GB SSD drives striped for faster R/W times are my C: drive. 1 320gig Toshiba M2.1 drive. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives. Total 4TB. Three external WD drives for backup. NVIDIA G Force GT 1030 Graphics clock 1252Mhz Memory data rate 6008Mhz. 384 CUDA cores. Memory interface 64bit Memory bandwidth 48.06 GB/s 2GB of dedicated video memory, shared system memory 9967MB PCi Express x4 Gen3. Running MEP Premium 19.0.2.58

terrypin wrote on 11/30/2018, 4:18 AM

@CubeAce

That's apparently intended for the same task but handily lets you share directly with an individual rather than uploading to a host.

However, when I tried it in MEPP 2017 Version 16.0.4.119 (by sending a one-JPG project to myself) it failed to receive, with the message 'No connection with server'.

Does it work for others?

Terry, UK