Project has Frozen after update using Pro Premium.

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CubeAce wrote on 11/30/2018, 6:09 AM

@terrypin

Hi Terry.

Is it possible the Key expired before you sent it? I don't know as I hadn't used it yet, but it is possible the key has a limited lifespan to connect the two machines, hence the countdown timer. Also is it possible to send and receive at the same time? I think I need to spend some time with the manual.

Last changed by CubeAce on 11/30/2018, 6:10 AM, changed a total of 1 times.

Windows 10 Enterprise. version 1909.OS Build 18363.720. Latest Bios update as well as latest hardware updates for Western digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard with Supreme FX inboard audio using the S1220A code. Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with 32GB of 2133MHz Corsair DDR4 ram. 1000 watt EVGA modular power supply. 2 x 320GB SSD drives striped for faster R/W times are my C: drive. 1 320gig Toshiba M2.1 drive. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives. Total 4TB. Three external WD drives for backup. NVIDIA G Force GT 1030 Graphics clock 1252Mhz Memory data rate 6008Mhz. 384 CUDA cores. Memory interface 64bit Memory bandwidth 48.06 GB/s 2GB of dedicated video memory, shared system memory 9967MB PCi Express x4 Gen3. Running MEP Premium 19.0.2.58

terrypin wrote on 11/30/2018, 7:29 AM

@CubeAce

Why not just give it a try in the same way I did?

browj2 wrote on 11/30/2018, 8:30 AM

@CubeAce

I'm willing to try Send Anywhere. I saw and clicked on it once but didn't investigate further. I just reviewed this in the manual and looked it up online. It looks like at least the Sender needs to sign up. Is this correct? And the recipient?

https://send-anywhere.com/plus?utm_source=SA&utm_medium=Landingweb&utm_campaign=Sendanywhereplus4#

Can you send to more than one recipient at a time?

On the other hand, if you don't have a Dropbox account (free) let me know. I'll give you an invitation and you can sign up. I will get another 500MB of space, which I could certainly use. Terry and I use DropBox as it's a very convenient and simple way to transfer or make files available for others and oneself.

John CB

John C.B.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

CubeAce wrote on 11/30/2018, 10:01 AM

@browj2

Hi John.

Yes, I would certainly like to try the feature out and thanks for the link but I think this works differently in MEP. At least I hope so as it would seem nothing is stored on their servers, but it would seem it just acts as a conduit for the file transfer. I've come to this conclusion as on page 299 of the 2019 pdf MEP manual it says that to do this I have to have the current project open in MEP and keep the program running with the project I wish to send open in my editor, while the recipient downloads the project to their machine, where according to page 279, the received project will download the files to "Downloads" in "Media Pool > Import". (I presume that to refer to the C:\ Drive.) I think this infers a direct download from machine to machine with no actual storage on the Send Anywhere site taking place. Certainly, there is no mention of the need to register or mention of file limits. Perhaps MAGIX has an arrangement with Send Anywhere? I wish the manual was more specific.

As none of my projects are below 5 gig and the troublesome one was just under 12 gig, (I know, it sounds a lot for a 3 minute video) that my Dropbox account can't quite cope with that file size even zipped as my limit is currently around 3.5 gig.

With my internet upload speed, I've calculated that a 12 gig file will take around 17 minutes to transfer, depending on your download speed or the connection speed we get between us. The 17 minutes is the time it would take to upload at my end. Possibly slightly less. We could communicate with emails during the transfer as that would not reduce the bandwidth noticeably during the process. I also think to be on the safe side we both need to know we are both online at the same time and that I will have to send you the key and for you activate it within the 8 minute countdown time.

We would have to be online at the same time to try it and I would need you to send me a PM with your email address for me so I can send the key to you. If you have to pay for your data as you use it with your internet provider, I'll understand if this is not an option you wish to pursue. I have an unlimited internet account and a 100MBps connection.

I have a photo-shoot to go to this evening filming warships in dry docks, and a Dickensian festival to cover tomorrow but I should be free around 8pm Sunday GMT if you want to proceed.

Ray.

Last changed by CubeAce on 11/30/2018, 10:03 AM, changed a total of 1 times.

Windows 10 Enterprise. version 1909.OS Build 18363.720. Latest Bios update as well as latest hardware updates for Western digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard with Supreme FX inboard audio using the S1220A code. Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with 32GB of 2133MHz Corsair DDR4 ram. 1000 watt EVGA modular power supply. 2 x 320GB SSD drives striped for faster R/W times are my C: drive. 1 320gig Toshiba M2.1 drive. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives. Total 4TB. Three external WD drives for backup. NVIDIA G Force GT 1030 Graphics clock 1252Mhz Memory data rate 6008Mhz. 384 CUDA cores. Memory interface 64bit Memory bandwidth 48.06 GB/s 2GB of dedicated video memory, shared system memory 9967MB PCi Express x4 Gen3. Running MEP Premium 19.0.2.58

browj2 wrote on 11/30/2018, 11:11 AM

@CubeAce

Hi Ray,

I'll send you a PM. I should be at home Sunday afternoon. If not, I'll let you know. There is a 5 hours time difference, I believe, between GMT and Eastern ST (Montreal).

John CB

John C.B.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

terrypin wrote on 11/30/2018, 11:20 AM

Hi John, Hi Ray,

Agreed, the manual is certainly not very helpful! And if it does indeed require carefully orchestrated synchronising between sender and receiver then it seems quite impractical to me.

I suspect the problem for me is related to my codec activation issue. So I would like to hear that it works for others, even though I don't plan to use it.

I don't believe any 'sign-up' is needed for the built-in facility, unlike the Pro version.

So I think the very simple method I used to test it should work. Create a project, say a single image on the timeline. Get the key. Now try to receive it.

--------------------

Ray: I was curious about your warships. Is this your destination?

https://www.dropbox.com/s/nr8aouc1u5ygv2t/3Warships.mp4?raw=1

Terry, UK

 

 

 

 

 

CubeAce wrote on 11/30/2018, 1:14 PM
  1. @browj2

Yes. That should be fine. This is just a quick note to say I've seen your post. I will be in contact sometime tomorrow to arrange things and work out the time differences.

@terrypin

Correct Terry. I'm one of the Chatham Historic Dockyard Trust's photographers. About a fifth of the content you see on their site is my work. Great to see you work it out :-)

I'm off now. Speak to you all tomorrow.

Last changed by CubeAce on 11/30/2018, 1:15 PM, changed a total of 1 times.

Windows 10 Enterprise. version 1909.OS Build 18363.720. Latest Bios update as well as latest hardware updates for Western digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard with Supreme FX inboard audio using the S1220A code. Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with 32GB of 2133MHz Corsair DDR4 ram. 1000 watt EVGA modular power supply. 2 x 320GB SSD drives striped for faster R/W times are my C: drive. 1 320gig Toshiba M2.1 drive. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives. Total 4TB. Three external WD drives for backup. NVIDIA G Force GT 1030 Graphics clock 1252Mhz Memory data rate 6008Mhz. 384 CUDA cores. Memory interface 64bit Memory bandwidth 48.06 GB/s 2GB of dedicated video memory, shared system memory 9967MB PCi Express x4 Gen3. Running MEP Premium 19.0.2.58

browj2 wrote on 12/2/2018, 9:41 AM

@CubeAce

Hi Ray,

I'll be standing by.

John

John C.B.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

CubeAce wrote on 12/2/2018, 9:46 AM

@browj2

Hi John, do you want to start now? I'm around.

Windows 10 Enterprise. version 1909.OS Build 18363.720. Latest Bios update as well as latest hardware updates for Western digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard with Supreme FX inboard audio using the S1220A code. Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with 32GB of 2133MHz Corsair DDR4 ram. 1000 watt EVGA modular power supply. 2 x 320GB SSD drives striped for faster R/W times are my C: drive. 1 320gig Toshiba M2.1 drive. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives. Total 4TB. Three external WD drives for backup. NVIDIA G Force GT 1030 Graphics clock 1252Mhz Memory data rate 6008Mhz. 384 CUDA cores. Memory interface 64bit Memory bandwidth 48.06 GB/s 2GB of dedicated video memory, shared system memory 9967MB PCi Express x4 Gen3. Running MEP Premium 19.0.2.58

CubeAce wrote on 12/2/2018, 9:57 AM

I've sent a key. Expires in 6 mins.

Windows 10 Enterprise. version 1909.OS Build 18363.720. Latest Bios update as well as latest hardware updates for Western digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard with Supreme FX inboard audio using the S1220A code. Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with 32GB of 2133MHz Corsair DDR4 ram. 1000 watt EVGA modular power supply. 2 x 320GB SSD drives striped for faster R/W times are my C: drive. 1 320gig Toshiba M2.1 drive. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives. Total 4TB. Three external WD drives for backup. NVIDIA G Force GT 1030 Graphics clock 1252Mhz Memory data rate 6008Mhz. 384 CUDA cores. Memory interface 64bit Memory bandwidth 48.06 GB/s 2GB of dedicated video memory, shared system memory 9967MB PCi Express x4 Gen3. Running MEP Premium 19.0.2.58

CubeAce wrote on 12/2/2018, 10:07 AM

@browj2

The Key has expired. I don't know if you got it John. I can try again but takes a few minutes to generate as it is trying to parcel it up into a zip folder.

Windows 10 Enterprise. version 1909.OS Build 18363.720. Latest Bios update as well as latest hardware updates for Western digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard with Supreme FX inboard audio using the S1220A code. Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with 32GB of 2133MHz Corsair DDR4 ram. 1000 watt EVGA modular power supply. 2 x 320GB SSD drives striped for faster R/W times are my C: drive. 1 320gig Toshiba M2.1 drive. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives. Total 4TB. Three external WD drives for backup. NVIDIA G Force GT 1030 Graphics clock 1252Mhz Memory data rate 6008Mhz. 384 CUDA cores. Memory interface 64bit Memory bandwidth 48.06 GB/s 2GB of dedicated video memory, shared system memory 9967MB PCi Express x4 Gen3. Running MEP Premium 19.0.2.58

CubeAce wrote on 12/2/2018, 10:34 AM

Well although it hasn't gone to plan yet I have found out a couple of things about the export.

1: It is time sensitive.

2: It does go to the server and uses the free account access so there is a two-gigabyte project limit but no registration is required.

3: If you try to use the export again afterward, I get the 'Enter the key' dialogue which is clearly wrong as the time limit had expired. You have to close MEP and reload the project again to re-try.

Windows 10 Enterprise. version 1909.OS Build 18363.720. Latest Bios update as well as latest hardware updates for Western digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard with Supreme FX inboard audio using the S1220A code. Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with 32GB of 2133MHz Corsair DDR4 ram. 1000 watt EVGA modular power supply. 2 x 320GB SSD drives striped for faster R/W times are my C: drive. 1 320gig Toshiba M2.1 drive. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives. Total 4TB. Three external WD drives for backup. NVIDIA G Force GT 1030 Graphics clock 1252Mhz Memory data rate 6008Mhz. 384 CUDA cores. Memory interface 64bit Memory bandwidth 48.06 GB/s 2GB of dedicated video memory, shared system memory 9967MB PCi Express x4 Gen3. Running MEP Premium 19.0.2.58

CubeAce wrote on 12/2/2018, 4:36 PM

Well part of the results are in.

John did receive a project file but it was empty. We put this down the project to being larger than the project limit for transfer.

I then tried loading a new project and just loading a video file into it to see if it would open as a project in MEP. That at least was successful. So it does work but only on projects below 2 gig.

On the second matter of John looking at my troubled project, we have started a file transfer via a standard storage facility which is currently uploading very slowly. I or John will come back with the results as soon as we can.

Windows 10 Enterprise. version 1909.OS Build 18363.720. Latest Bios update as well as latest hardware updates for Western digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard with Supreme FX inboard audio using the S1220A code. Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with 32GB of 2133MHz Corsair DDR4 ram. 1000 watt EVGA modular power supply. 2 x 320GB SSD drives striped for faster R/W times are my C: drive. 1 320gig Toshiba M2.1 drive. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives. Total 4TB. Three external WD drives for backup. NVIDIA G Force GT 1030 Graphics clock 1252Mhz Memory data rate 6008Mhz. 384 CUDA cores. Memory interface 64bit Memory bandwidth 48.06 GB/s 2GB of dedicated video memory, shared system memory 9967MB PCi Express x4 Gen3. Running MEP Premium 19.0.2.58

terrypin wrote on 12/3/2018, 2:57 AM

Hi Ray,

Did you try my suggestion, with a very small project illustrating the problem? Avoiding the apparent restrictions and logistics of the Share facility.

Try repeatedly roughly halving the project content to see if the issue can be isolated. Rather like finding the culprit in a string of older type Christmas tree lights.

If the issue remains present at every division, upload the smallest one (say under 100 MB) using the procedure I recommended, with a recap summary of the symptoms.

browj2 wrote on 12/3/2018, 7:52 AM

@terrypin, @CubeAce

Hi,

It seems that the problem is downloading a file to my computer that is larger than 4.1GB. Ray was able to upload a zipped file of 11GB to my OneDrive. I made 3 attempts to download or open it to 3 different drives without success.

The Send Anywhere feature worked to the same extent with the same project. I received only 4.19GB on my computer, same as the direct download, but could not open the zip file.

Ray sent a smaller project of around 2GB and that went through perfectly, unzipped itself and put itself on the timeline.

We'll make another attempt for a direct exchange using the project files, without zipping them. The original goal was to take a look at the what may be causing the problems.

If Ray agrees, I'll share the drive with you, Terry.

John CB

John C.B.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

CubeAce wrote on 12/3/2018, 4:01 PM

Hi John. It wasn't your end, it was mine. Even though I was sharing your folder, my upload limit would appear to be 5 gig to your folder. I'm not sure how to get around this problem. I have sent you an email but if I can't upload the full project we can never be certain of what makes the updated version of MEP freeze on my machine when stretching a 3D effect on the timeline.

I could split the project into three folders and let you recombine the folder at your end but each folder would have to be deleted in One Drive upon saving to your machine So I can upload the next one.

As long as all the files end up in one folder it may work.

Ray.

Windows 10 Enterprise. version 1909.OS Build 18363.720. Latest Bios update as well as latest hardware updates for Western digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard with Supreme FX inboard audio using the S1220A code. Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with 32GB of 2133MHz Corsair DDR4 ram. 1000 watt EVGA modular power supply. 2 x 320GB SSD drives striped for faster R/W times are my C: drive. 1 320gig Toshiba M2.1 drive. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives. Total 4TB. Three external WD drives for backup. NVIDIA G Force GT 1030 Graphics clock 1252Mhz Memory data rate 6008Mhz. 384 CUDA cores. Memory interface 64bit Memory bandwidth 48.06 GB/s 2GB of dedicated video memory, shared system memory 9967MB PCi Express x4 Gen3. Running MEP Premium 19.0.2.58