@Tusk yes, click on the red "x" and the blue "view technical....". It will show what has happened.

@johnebaker as for One Drive, that was the first thing I disabled and removed. I don't need M$ to do any backing up for me. I agree, I would remove Norton and choose something that works and doesn't bloatware the computer. I'd get something like Bitdefender Free (I have the paid version). M$ Defender is good in most use cases. I have Bitdefender because I am on a network that my wife shares.... 🙃

I was on my way to removing Norton's was getting tired of their bait and switch. They'd list issues w/ your pc and tell you to click it to fix it, but it ends up only fixing some of the problems listed. Norton's kept warning me about some driver issues, I bought my last add on thinking that would fix it, but it kept showing the AMD needed new drivers, then the crash of the AMD drive, then the rest is history...

I keep Norton's for now because my Mother's PC is 'protected' by it as part of my account

Either way, yes, these things bog PC's down, for this issue, it can't be anything but the new graphics card that's the immediate issue, yes? I mean I'm resorting to using my six year old laptop to export something my recently new "video editing" PC w/ it's $800 graphics card can't do.... I have never had an experience this bad...the only resort is either a replacement or another brand?

While there can be defective hardware, it is rare. I know that this has to be frustrating for you.

I've decided to return the card, it's too much of an investment than to 'live with it'.. I've spent over 4k on this PC now, it's within the warranty period. My laptop will suffice for now, but regardless of bloatware it has to be the card. At the very least I should try another graphics card? I don't know what my options are, this was one step up from the one the Best Buy guy was comparable to the AMD I was using and that was working just fine until it stopped installing updated drivers. Any suggestions appreciated with links if possible, thanks

@Tusk

Have you tried downloading something like the free app HWiNFO64 that scans and reports on your computer's hardware? It should show any potential problems on any of your computer's components.

Have you tried running MEP with Norton disabled?

Ray.

@Reyfox videodeluxe is apparently part of magix, then the critical events are windows

@Tusk

Hi

. . . . Here's the crash reports, hardware error, that seems pretty definitive that it's the card . . . .

Unfortunately not, that report tells us the error is with Windows WindowsWcpOtherFailure3 would suggest the issue is with a Windows system files or an update failure.

I would suggest you proceed as follows, note any errors or things that cannot be fixed:

1. Uninstall Norton, then do a full restart, Windows button, Power icon, Restart
    
2. Ensure Microsoft Defender is up to date.
    
3. Follow this procedure to do a full system scan, it also applies to Windows 11.
    
4. Do another full restart.
    
5. Test MEP again.

John EB

@johnebaker The pdf is just one page saying to get ready to reinstall, I don’t see any instructions, is it because I can only see more pages on my pc (on Reddit app atm)

Also, if there are missing files, you can start CMD as Administrator (type in cmd in the Search box, right mouse click on the Command Prompt and choose Run as Administrator).

Once it starts, type in (or copy/paste) sfc /scannow

Let it run. If there any system fixes that aren't correct, it should fix and update. The entire process shouldn't take long on your computer. It took about a minute on my computer.

You have to also click on View Technical Details to see what they are.

@Reyfox I'm honestly too worried about doing anything w/ the run command, as I said many times, I don't have enough know how NOT to eff up my PC more than it already is, it feels like doing 'Run' commands is a quick way for a computer simpleton like myself to mess even more up w/o explicit step by step instructions. I wish I knew most of the advice you guys have been giving me, but I barely understand what is what.

I just tried to uninstall magix from my PC to reinstall it (I already downloaded it from support), but apparently I'm missing files to be able to do that, I get this error message

I hit cancel and the uninstall kept going then I got another error message, now Magix won't load... This is why I'm afraid to do anything complex, even something as 'simple' as uninstalling a program, I can't do.... I am so dang frustrated. I wanted to eliminate all possibilities before I return the card. I wanted to see if reinstalling Magix might fix it, then I would take it in to have someone check out my Windows and the card, but now I have a broken magix w/ no way to uninstall it so I can do a clean install.....

@Tusk

If you have your monitor plugged into the port of your graphics card and able to see anything at all, I would say you have a working graphics card. In the one experience I had of a graphics card failing it failed completely. Blank screen. Nothing. Get it tested first before thinking of replacing it.

Personally I would not have Norton on my machine. Many years ago it was an OK piece of software, but today, nah.

Ray.

@CubeAce I decided to not return the card yet, I still had time to make sure it wasn't either my PC or a Windows issue. I had read something about disabling the GPU Accelerator, this was what I was looking for when I asked if there was a way to control the resources the card requires.

Google says to find it, it's "Options>Preferences>Video" but that path doesn't show on my MEP, so I explored Magix tool bar and turns out: File>Settings>Program>Import/Export, I unclicked two boxes relating to the hardware, and VOILA!

I've successfully exported 3 videos since. Apparently, it seemed it was freezing because the card was doing too much 'acceleration'? I knew it was odd the task manager was showing my CPU was barely working, 4%-7%? With my old Graphics card, you could see/hear the PC grinding away. I've never done anything w/ that setting before, the software settings were the same as I had for the old AMD, so I'm not sure why the processing protocol changed

I'm glad I wasn't hasty and returned the card w/o investigating further to make sure it was the card. Phew

@Tusk

Hi

. . . . The pdf is just one page saying to get ready to reinstall . . . .

There are 2 pages to the procedure I linked to. If you are viewing in a web browser, scroll down the page, you should also be able to download to your PC to print if necessary.

Do steps 3 to 11 only.

. . . . . I decided to not return the card yet . . . it was freezing because the card was doing too much 'acceleration' . . . .

Just to clarify, are you referring to the RX 6800XT or is this a different graphics card?

Exporting video is, in essence, a 2 step process, rendering followed by encoding.

The rendering is done using a combination of CPU and the Graphics Engine, once that is done the result is sent to the Video Encoding engine for compression to h.264 or h.265 depending on which format you selected for export.

The encoding is a very processor intensive operation which is speeded up by having the dedicated 'engine' for this process.

With the 2 options unchecked you should find the video encoding engine is doing nothing, the CPU useage will be high.

Check the following:-

With Preview acceleration only checked , does MEP freeze when previewing the timeline?

With Hardware encoding acceleration only checked , does MEP freeze when exporting the timeline?

John EB

Makes you wonder about your "old" RX 6800XT...

@Reyfox

Hi Tony

. . . . Makes you wonder about your "old" RX 6800XT... . . .

Agreed, I am suspicious it may be faulty.

John EB

They ran stress tests on the AMD, I tried to update the drivers manually & using windows update, it would say update installation complete, but when I returned to it, it would say it it needed its driver updated. I did tried to update it at AMD. It didn’t allow me to use videos that were HEVC. When I was able to load a video on the timeline, it was blurry. When I received my codec code from Magic for the HEVC, it didn’t work (I applied it after the new card installed and it accepted it no problem)

I did as much troubleshooting as I could before taking it in to have it looked at. If it was working, it wasn’t working well. As I said, you could really hear it working/heating up/fan while editing and rendering when it was working. I could take it to someone else to test it, but all the things I couldn’t do during this indicated at least that it wasn’t optimal. Then I read reviews, some that indicated the same things I experienced, is when I decided to have it checked out.

the new card has a few issues, it does freeze now & then, but that’s after a few hours of colour correcting, applying sharpness, contrast, zooming & rotating, rebooting fixes that.

Also, the rendered video with the new card would have some glitches as I watched it after rendering, but once uploaded to my channel, there are no glitches where they were earlier, so it could be some issue with the video player.
 

@johnebaker I’ll test those acceleration actions when I get home.

 

Check the following:-

With Preview acceleration only checked , does MEP freeze when previewing the timeline?

With Hardware encoding acceleration only checked , does MEP freeze when exporting the timeline?

John EB

@johnebaker 

welp solved the exporting issue but now have a problem just as bad, my video only plays smoothly for maybe 20 seconds to a minute before it starts lagging then eventually freezes.

I check my task manager & the same thing shows, my CPU is barely efforting while it’s the “Memory” that is being taxed.

The lagging, stuttering then freezing is now happening when I preview my video whether it’s checked or not :(.

I cannot simply play my preview to see even if the video is synced with the audio the lag is so bad…

So next I uncheck the preview acceleration, currently checking the hardware encoding acceleration with that selection checked and the CPU is actually active, up to 37%, power usage is still “very high”, but so far it’s actually rendering, no freezing.

Rendering is complete with no freezing, “hardware encoding” checked (hardware preview acceleration unchecked) but I have a new problem now that wasn’t a problem before, lagging & stuttering playback. Even when I pause every few seconds the playback eventually stutters then freezes, sometimes with the audio still playing. I’ve even “empty undo & cache memory” before playback.

So my conclusion about unchecking these boxes being the solution is 💯 wrong.

I just want to edit simple videos, no special effects, not even using vignettes (god forbid I try any other more intense effects and my $$$ “video editing machine” can’t even do that. With playback stuttering & lagging it’ll be terrible trying to sync audio to up to five video sources, without checking in playback. I wish there was someone close who could figure out what the issue is, cause now I have no clue 🫤

While MEP should be working, have you tried the latest VDL trial and see if you get the same issues?

What is VDL?

It is Magix Video Deluxe, the latest version of MEP. Download the trial version and see how that goes.

I guess at this point, I don't really have a choice.

Do you have a link? I stopped buying the updates after a while because my PC can't keep up w/ the hardware required and I really don't use much of the things my editing software can do. Even applying a vignette effect on my videos used to tax my old PC's, that's why I took the leap to invest in my current 'video editing machine'.... With video files getting larger and my access allowing me to have more video sources, up to five, it should've been powerful enough to handle all of this. The most strain I put on my videos is colour correcting for stage lights, the purples and blues and reds. I usually up the contrast and raise the sharpness. Sometimes I need to rotate...very simple editing techniques that even my old laptop can handle. I was hoping by spending on a more powerful PC that I could start thinking about doing more things like video effects and such.

I didn't notice the lag on preview playback because I was just concentrating on trying to export a video, I was trying to export an already edited video. Now I can do that consistently, going back to basic editing, the playback stuttering will make it almost impossible to edit because I have to sync up the music w/ the video since what I primarily do is edit video. The most strain I put on it as far as effects is my colour correction, making the artist skin look normal as opposed to ghastly blues and purples. Here's my most recent output, the video is much bluer w/o my editing it.

@Tusk

Hi.

Again I would like to see some images from your Task Manager.

This time from your project drive HDD. Is it an external drive? What are the drive's specs? What type of USB port is it plugged into if external? If internal, again we need some specs like the memory cache size and drive speed.

We need to see the data transfer speeds when the program becomes laggy / stuttery. Have you de-fragmented the drive?

Again, another free program Crystal Disk could answer those drive questions as well.

Ray.