Fixing program issues after Windows 10 upgrade

johnebaker wrote on 9/14/2015, 5:56 AM

This tutorial describes how to fix various issues which may arise after upgrading your computer to Windows 10.

NOTE: this procedure also applies for checking Windows 11

It is recommended you print out the PDF file before attemting the procedure.

Windows 10 upgrade fix.pdf

Last changed by johnebaker

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.


lupus_III wrote on 9/21/2015, 2:50 AM

Thank you so much! Very good explanation.

Last changed by lupus_III on 9/21/2015, 2:50 AM, changed a total of 1 times.

Wenn Du Dein Problem mit dem/den erhaltenen Tipp(s) lösen konntest, wäre es nett, wenn Du auf den Button "Danke" klickst.
Ein Posting mit Deiner Erfahrung zu dem/den erhaltenen Tipp(s) wäre optimal. Das hilft allen Forumbesuchern , die, mit vergleichbaren Problemen ihrer Anwendung zu kämpfen haben  und die ebenfalls auf der Suche nach einer Lösung sind.
Klar, dass auch die/der Tippgeber sich freut, wenn ihre/seine Hilfestellung mit einem Feedback belohnt wird und nicht ins Leere geht.

LG Lupus_III

XIGAM1 wrote on 10/22/2015, 10:29 AM

Very well written. Even if it were just supplied for convenience, (no indication out that) it would have been a gesture worthy of thanks. Thanks, it's people like you that make the world go round. -M

Last changed by XIGAM1 on 10/22/2015, 10:29 AM, changed a total of 1 times.


I'm shell shocked in regards to mistreatment by a Magix employed Facebook admin. Including but not limited to being called a liar, verbal threats and account deletion from a Magix run community. How you could treat anyone this way is beyond me, let alone publicly, especially if you represent a multinational corporation. 

Magix customer since XARA was assimilated, 2007? Sequoia, Sampletude, Music Maker Jam (my first sudo DAW 2008). So I'm doing my best to not allow one single employees abuse turn me off from nearly 17 years of loyalty. Thousands upon thousands invested, it makes sense as well. As I sit here, the MAGIX logo upsets me, indicating to me that the damage is very real! It was rather disheartening, effected me more than I thought that it would. I trust Magix, my defenses were down... This really hurt... This persons efforts to silence me only fuels my need to be heard. As a fan, supporter, loyal client... It's my DUTY to bring this to light. If it was my company, I would want to know. Left with little option, but I do not wish to show Magix in Ill light. So I'm starting this crusade internally at first. I only seek acknowledgement, an apology isn't even a wish at this point. Hopefully someone can offer me a little light or love. I did not deserve this. I'm a kind person, not used to public humiliation nor being called a liar.

*To be completely honest, I have cried and lost sleep over this.

Please kind sir ma'am, point me in the right direction. I wish to move forward as soon as possible and discard this negativity. Kindly seeking moderation to this unfortunate chain of events. In my 40+ years on this planet, I have never had an altercation with another company like this...  If it gets to the point were I must divulge details, you will clearly understand my sentiments.

Screen shots, witnesses etc, will be brought to light via Twitter, Facebook pages for all non US entities, LinkedIn....... (read: all resources available to me)

Again, starting this internally for now to mitigate damage. Please help me be heard. I wish to move forward, it's affecting my day to day life, general wellbeing and my creativity

pat-m98 wrote on 10/25/2015, 8:07 AM

This was going to be my next question? I am due to upgrade to windows 10. Thanks

GRB wrote on 10/26/2015, 6:22 PM

Great and clear help file here! 

Last changed by GRB on 10/26/2015, 6:22 PM, changed a total of 1 times.

Cheers and may the Music Season be 24/7/365 !

Magix Installed & Loved: ACID Pro 11 / Samplitude Music Studio X8 / Music Maker 2025 Premium / Sound Forge Audio Studio 17 / SF Audio Cleaning Lab 4....

--- Current System: HP Laptop, 64bit, AMD Ryzen 5 7520U with Radeon Graphics, 16gb ram, 256gb SSD, running Win 11 Home and a Seagate 4TB external drive.

ThaCha wrote on 12/7/2015, 2:51 AM

It looks not so simple.

ken.pearson wrote on 12/22/2015, 2:55 AM

Giving this reply an excellent rating. Since updating to Windows 10 I've suffered all kinds of bugs with Photo Story 2014, particularly MPEG activation insisting it be re-done every time I attempt to export, then it failing with no explanation, and Blu-ray writing hanging at the start of the second cut, which I suspect is linked to the codec activation.

Ran through the 'fix' procedure last night and the Blu-ray issue has cleared. When I get time I shall attempt an MPEG4 export, but so far, so good.

Thanks 'johnebaker' for posting.

ohherd wrote on 10/28/2016, 8:02 PM

I had problems with MEP 17 not recognizing my dvd burner and some other minor issues.  Following the instructions suggested in this PDFworked perfectly.

ryan-constantine wrote on 3/11/2018, 10:05 PM

I thought I commented here a couple of months ago, but seems I didn't. I wanted to add that after I upgraded Windows 7 in-place to Windows 10, I had big problems with VPX. So I uninstalled and reinstalled with the same issues. i followed the above PDF and it seemed to almost work, as symptoms were different. I uninstalled again, followed the PDF again, then manually searched for 'MAGIX', 'Video Pro', and anything else I could think of. I ended up finding more files left behind after the uninstall. Deleting them and then reinstalling worked for me.

I apologize for not writing this sooner as I can no longer remember where those other files were located.