Software transfer to new computer

James-McRee wrote on 8/4/2020, 8:11 AM

I'm trying to transfer Sound Forge from my old Mac to another. Software has downloaded; when trying to activate on the Sony/register site, I enter Serial number and Machine number and then submit. I'm then sent to this address (removed by moderator) and get a blank screen. No activation code forwarded. any ideas?

 

Comments

emmrecs wrote on 8/4/2020, 8:49 AM

@James-McRee

Welcome to the Magix user to user forums.

First, my apologies for removing the link in your post - it does indeed link to a blank page - but some of the data within the link is personal to you and your computer and so should never be posted to a public forum like this one.

Exactly which version of SF MAC do you have which you are trying to reinstall? And, are you aware that NO version of the software will run on any recent version of OSX, because the OS demands 64 bit applications and SF MAC is 32 bit? This pinned post details Magix official view.

I will assume that since you say you were able to download the software that you already have a Magix account. If so, you need to log in and then raise a support ticket with Magix Sales and ask them how you may reslve this problem, if it is possible to do so.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

James-McRee wrote on 8/4/2020, 9:27 AM

Thanks Jeff. I have an Version (1) on my Mac and was attempting to upgrade. I appreciate the help.