SOUND FORGE Audio Studio 365 wont install

Robert-Schwartz wrote on 10/6/2020, 8:45 PM

An error occurred during communication. You may not have an Internet connection. Please check the following requirements for a correct connection.

- Check if your Internet connection is correct (modem, network cable ...).

- Check the settings of your Internet connection in the control panel (network connections).

- Make sure, with the help of your network administrator or Internet provider, that the current configuration is correct."

Comments

Robert-Schwartz wrote on 10/6/2020, 8:48 PM

I have tried to install it on 2 different computers and get the same message.

 

emmrecs wrote on 10/7/2020, 3:56 AM

@Robert-Schwartz

Welcome to the Magix user to user forums.

First, can you please read this post and give us ALL the information requested there? This could be very relevant to your problem, especially the error message comment about "configuration".

Second, what Antivirus and Firewall are you running? It is more than possible that one or other of these is blocking communications between your computer and the Magix servers. Have you tried turning them off/temporarily disabling them and then retrying the installation? I accept turning them off should not be necessary but their "input" is often the cause of problems like the one you are experiencing. However, the fact that you are seeing the same problem on two different machines does suggest something is blocking the connection.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Robert-Schwartz wrote on 10/7/2020, 8:47 AM

Thank you for your reply.

Yes I have turned off all security including Windows firewall, Norton, and did as instructed in the email magix sent. I have been using sound forge for 20+ years and never had these connection problems before.

I went so far as to buy the software again twice, still no help.

Im pretty sure that its a problem with the 2 computers Im trying to install it on, but havent been able to get it pst that point.

 

emmrecs wrote on 10/7/2020, 9:09 AM

@Robert-Schwartz

Perhaps also tell us about the computers, as per my previous post?????

If, by chance, you are still running Win 7 there are default security protocols which may need to be changed.

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Robert-Schwartz wrote on 10/7/2020, 9:32 AM

Sorry.


Windows 7 Pro

I5 3.2ghz 8gb

 

emmrecs wrote on 10/7/2020, 10:08 AM

@Robert-Schwartz

Thanks.

I suspected you might be running Win 7. Have you seen this page which lists the minimum requirements to run SFAS 365? It clearly says Windows 8 and 10. I'm almost certain Magix has now dropped all support for Win 7, in line with what Microsoft themselves have done.

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Robert-Schwartz wrote on 10/7/2020, 11:33 AM

Is there a way for me to use the previous versions of Sound Forge? I have bought all of them already. It doesnt pay for me to upgrade all my computers from Win 7 when they are running all my other apps just fine.

rraud wrote on 10/7/2020, 1:14 PM

Is there a way for me to use the previous versions of Sound Forge?

You can install and activate older versions of Sound Forge providing you have valid serial number(s). Most SCS (Sony) 32 bit versions of Sound Forge run w/o issue on Win 10 and prior.

Multiple versions of SF can also co-exist on the same PC w/o issue.