Support number in Reno is a joke...

Harvey-Lee wrote on 8/5/2021, 1:37 PM

How do you get support, sales and Technical, from Magix. The reno number they provide is useless and no body ever answers and you cannot leave any message.

Are they getting rid of the Sony Movie Studio software?

Any information would be appreciated.

Thanks.

Harv

Comments

CubeAce wrote on 8/5/2021, 2:29 PM

@Harvey-Lee

Hi Harvy.

Sony has not owned Vegas for years. Vegas is no longer developing new versions of Movie studio.

That program name is being transferred across to the main parent company Magix and will now be a part of their Movie Edit Pro program which is an entirely different program all be it able to perform the same base tasks and eventually should support older veg projects. This was not a Magix decision but a Vegas Creative decision to stop development of the program. If you need to know more I suggest you visit the vegascreative website and log into the the forums dealing with Vegas products.

Ray.

Windows 10 Enterprise. Version 21H2 OS build 19044.2075. Direct X 12.1 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 31.0.101.2111 with 32GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for C: drive backup 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal projects 1 for Library clips/sounds/music/stills./backup of working projects. 1x WD RED 2TB drive. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia gaming driver version 31.0.15.1694 1280xCUDA cores Direct X 12.1. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 21.0.2.138 and VPX 18.0.1.95 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507