the file format of "" cannot be read.

Jeff-Martin wrote on 1/24/2020, 5:34 PM

please make sure the drive is not full or write protected.

Just downloaded the trial version of this and trying to open the video to edit it.

I get the above error. Video works fine when playing back in Quicktime.

Any ideas why its not working? Windows 10 Pro Intel i7 16GB Ram, plenty of HDD space.

also here is mediainfo information:




CubeAce wrote on 1/24/2020, 7:17 PM

Hi Jeff.

If the video is from an iPhone check that the file does not have a variable frame rate because if it has MEP can't use it. First it would have to be converted to constant frame rate using a program like Handbrake.

If this doesn't help your problem please read the guidelines for the forum in the sticky threads above and provide all the info asked for. This will save a lot of time and possible guesswork from the members here trying to help you.


Windows 10 Enterprise. Version 1909.OS Build 18363.836. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code.

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU and Intel UHD Graphics 630 Ves, with 32GB of 2133MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD C: drive. 1 x 320gig Toshiba M2.1 drive. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives. Total 8TB. Three external WD drives for backup.

NVIDIA G Force GT 1030 Graphics clock 1252Mhz Memory data rate 6008Mhz. 384 CUDA cores with DCH Driver version 432.00. Memory interface 64bit Memory bandwidth 48.06 GB/s 2GB of dedicated video memory, shared system memory 9967MB PCi Express x4 Gen3.

Running MEP Premium

M Audio Axiom AIR Mini MIDI keyboard Ver

johnebaker wrote on 1/25/2020, 1:09 AM



We need more information, your computer specification and a more detailed MediaInfo analysis, from the Text view, the info you have posted does not give us the required details - see this topic for the information required.

John EB

Forum Moderator

Last changed by johnebaker on 1/25/2020, 1:10 AM, changed a total of 1 times.

Lateral thinking can get things done!

VPX, MEP Premium, MEP 2016, and earlier versions, Music Maker Premium, Music Maker 2016, 2015.

Running Windows 10 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.