Comments

johnebaker wrote on 12/9/2020, 5:31 AM

@Dennis-Putscher

Hi

If you are running Catalina or Big Sur on the MAC then see this topic.

If not we need more information - eg any error messages ?

John EB
Forum Moderator

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

Running Windows 10 Professional 20H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Dennis-Putscher wrote on 12/9/2020, 10:29 AM

I am running 10.8.5 on my Mac tower. When I try to activate, your web activation asks for a machine ID and won’t accept anything I try to put in that space. I’ve tried my tower’s serial number and it’s MACaddress.

johnebaker wrote on 12/10/2020, 6:09 AM

@Dennis-Putscher

Hi

. . . .running 10.8.5 . . . .

That is the MAC OS designated Mountain Lion - Sound Forge Pro 3 is not compatible with this OS - it needs one of the following MAC OS's:

10.9 (Mavericks), 10.10 (Yosemite), 0.11 (El Capitan), 10.12 (Sierra), 10.13 (High Sierra), 10.14 (Mojave)

Catalina and later OS's are not supported.

John EB
Forum Moderator

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

Running Windows 10 Professional 20H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Dennis-Putscher wrote on 12/18/2020, 4:50 PM

I have Mac OS 10.10.5 running on this Mac as well...I put my machine I.D. and serial number in to get an activation code, but it just says wrong computer ID

Dennis-Putscher wrote on 12/18/2020, 4:51 PM

I paid good money for this software and I want to use it, but can't get it activated!!

johnebaker wrote on 12/18/2020, 6:23 PM

@Dennis-Putscher

Hi

. . . . it just says wrong computer ID . . . .

Assuming the MAC version activation process is the same as for other Magix programs activation should be done online.

The only time a computer id is needed is if you are trying to register the software prior to installation or offline. The id required is generated when using the Activate off line/by email option - did you use this option?

John EB

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

Running Windows 10 Professional 20H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Dennis-Putscher wrote on 12/18/2020, 7:59 PM

I am trying to activate the software online

Dennis-Putscher wrote on 12/18/2020, 8:00 PM

After doing the installation, when I launch the software it demands I activate it, and fails every time!

johnebaker wrote on 12/19/2020, 5:41 AM

@Dennis-Putscher

Hi

Any error messages? If so what is the exact wording.

John EB

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

Running Windows 10 Professional 20H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.