Comments

johnebaker wrote on 6/29/2021, 11:33 AM

@Mark-McRae

Hi and welcome to the forum.

Without more information try turning of the two Hardware Acceleration options in the Program settings, Import & Export tab.

If this does not work then we need more information:

Computer specification and program version, see this topic for what is required and please quote processor and graphics card make/model in full.

A screenshot of the Program settings, Display options tab may also help

John EB
Forum Moderator

Last changed by johnebaker on 6/29/2021, 11:33 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Erwin-Ortiz wrote on 6/30/2021, 7:30 PM

Thank you very much!! All fixed! Appreciate your help.