Comments

SP. wrote on 9/9/2026, 6:27 AM

@Jan-Aukes Please upload a screenshot, so that we can see what you're talking about. Please redact all private information before posting.

johnebaker wrote on 9/9/2026, 7:11 AM

@Jan-Aukes

HI

Please do not post any confidential information, as well as order numbers, this includes serial numbers, contact details - phone, email etc.

Tthis is a public forum for users of Magix products to help each other with issues, how to's and discussion relating to Magix products. It is not Magix Support.

John EB
Forum Moderator

Last changed by johnebaker on 9/9/2026, 7:12 AM, changed a total of 1 times.

VPX 17, Video deluxe 2026, and earlier versions MEP 2015 and 2016, Music Maker Premium 2026.

PC - running Windows 11 25H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 25H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.