Video Converter not recognised

johnebaker wrote on 1/28/2024, 2:44 PM

Hi

The image you have posted of your computer specification is impossible to read and contains a lot of irrelevant information.

See this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.

As an example of how to layout the information see my Signature.

I would suggest you also put your computer specification in your profile signature so we do not have to keep asking for it.

Try temporarily turning of your Antivirus Reatlime/Ransomware/Folder protection feature during the install, these are known to cause some issues with Magix and other software installers.

John EB
Forum Moderator

CubeAce wrote on 1/28/2024, 3:43 PM

@johnebaker

Hi John.

I can't make out most of it but it's an HP Notebook, 2,900MHz 2 core four thread Intel CPU (2019) with an HD620 GPU and 8GBs of ram running Win 11. No mention of a separate GPU.

Ray.

johnebaker wrote on 1/29/2024, 7:19 AM

@CubeAce, @Andrew-Tull

Hi Ray,

. . . . running Win 11 . . . .

AFAICS after some adjustments in PSP with the image it is Windows 11 Pro N

Hi Andrew

If this is the case then this may be cause of the issue.

Windows 11 Pro N doesn’t include the following media-related features of Windows 11 Pro, in particular:

Windows Media Player application
Windows Media DRM
Windows Media Format
Windows Media Player Runtime
Media Foundation
VC-1, MPEG-4, and H.264, H.265, and H.263 codecs
MPEG, WMA, AAC, FLAC, ALAC, AMR, and Dolby Digital audio codecs
Media Feature Pack

If not already done, I would suggest all the above be installed for the software to function correctly, other features of Windows are affected and may not work properly if Media Feature Pack isn’t installed on the computer.

John EB

CubeAce wrote on 1/29/2024, 9:30 AM

@johnebaker

Hi John.

I was just using a magnifying glass 🤣🤣🤣

Ray.

Andrew-Tull wrote on 1/29/2024, 11:23 AM

Thanks for your help with this guys and sorry for the eyesight test. I'm still not able to load the driver but have loaded Media Player & the Media Feature Pack (I had to repair the O/S first). I've loaded some codecs too - how can I tell if I have everything you've listed, please?

johnebaker wrote on 1/29/2024, 2:35 PM

@Andrew-Tull

Hi

. . . . I've loaded some codecs too - how can I tell if I have everything you've listed, please . . . .

Depending on what is missing, particulalry the codecs, you should get error messages mentioning some dll or codec is missing.

Have you tried downloading and installing the driver from here and followed the installation instructions?

If the USB video capture dongle is marked K0065 or K0067 then download the Premium driver otherwise go by the colour of the dongle.

John EB

Andrew-Tull wrote on 1/30/2024, 12:41 AM

I've tried again and followed the installation instructions. I can't see anything marked on the dongle so I'm using the black version. I get this:

at 1% but the counter keeps going up until 95% when it stops. When I cancel it says device not found.

johnebaker wrote on 1/30/2024, 3:53 AM

@Andrew-Tull

Hi

With the dongle plugged in, open Windows Device Manager. In the Sound, Video & Game controllers section is there an entry for the dongle - the name may be similar to USB 2861, USB 28600 etc.

I would suggest you also raise a Support ticket, link is at the top of the page:

Select Video Easy and scroll down to the bottom of the page
Select Contact Support
Send E-mail
Select Rescue your Videotapes and fill in the information you have given us above, include the images as an attachment , and that you have already followed the installation procedure.
Send the request.

John EB

Andrew-Tull wrote on 1/30/2024, 5:41 AM

I'm not seeing anything where you suggest but plugging the dongle in does add an entry to the USB controllers section: