Video Converter not recognised

Andrew-Tull wrote on 1/28/2024, 1:28 PM

I can't get past "Please plug in video converter" in VideoSaver (latest version, downloaded today) driver load. I've tried re-installing the driver and followed the related posts but still no luck. The converter light is green. I've tried it on another laptop too. I've attached the spec of my machine

Any ideas, please?

Comments

johnebaker wrote on 1/28/2024, 2:44 PM

@Andrew-Tull

Hi

The image you have posted of your computer specification is impossible to read and contains a lot of irrelevant information.

See this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.

As an example of how to layout the information see my Signature.

I would suggest you also put your computer specification in your profile signature so we do not have to keep asking for it.
 

Try temporarily turning of your Antivirus Reatlime/Ransomware/Folder protection feature during the install, these are known to cause some issues with Magix and other software installers.

John EB
Forum Moderator

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

CubeAce wrote on 1/28/2024, 3:43 PM

@johnebaker

Hi John.

I can't make out most of it but it's an HP Notebook, 2,900MHz 2 core four thread Intel CPU (2019) with an HD620 GPU and 8GBs of ram running Win 11. No mention of a separate GPU.

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.4412 Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2128 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 555.99. - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MEP Premium 21.0.2.138 and VPX 20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MEP 2022, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Pro.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

johnebaker wrote on 1/29/2024, 7:19 AM

@CubeAce, @Andrew-Tull

Hi Ray,

. . . .  running Win 11 . . . .

AFAICS after some adjustments in PSP with the image it is Windows 11 Pro N

Hi Andrew

If this is the case then this may be cause of the issue.

Windows 11 Pro N doesn’t include the following media-related features of Windows 11 Pro, in particular:

  • Windows Media Player application
  • Windows Media DRM
  • Windows Media Format
  • Windows Media Player Runtime
  • Media Foundation
  • VC-1, MPEG-4, and H.264, H.265, and H.263 codecs
  • MPEG, WMA, AAC, FLAC, ALAC, AMR, and Dolby Digital audio codecs
  • Media Feature Pack

If not already done, I would suggest all the above be installed for the software to function correctly, other features of Windows are affected and may not work properly if Media Feature Pack isn’t installed on the computer. 

John EB

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

CubeAce wrote on 1/29/2024, 9:30 AM

@johnebaker

Hi John.

I was just using a magnifying glass 🤣🤣🤣

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.4412 Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2128 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 555.99. - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MEP Premium 21.0.2.138 and VPX 20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MEP 2022, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Pro.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

Andrew-Tull wrote on 1/29/2024, 11:23 AM

Thanks for your help with this guys and sorry for the eyesight test. I'm still not able to load the driver but have loaded Media Player & the Media Feature Pack (I had to repair the O/S first). I've loaded some codecs too - how can I tell if I have everything you've listed, please?

johnebaker wrote on 1/29/2024, 2:35 PM

@Andrew-Tull

Hi

. . . . I've loaded some codecs too - how can I tell if I have everything you've listed, please . . . .

Depending on what is missing, particulalry the codecs, you should get error messages mentioning some dll or codec is missing.

Have you tried downloading and installing the driver from here and followed the installation instructions?

If the USB video capture dongle is marked K0065 or K0067 then download the Premium driver otherwise go by the colour of the dongle.

John EB

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Andrew-Tull wrote on 1/30/2024, 12:41 AM

I've tried again and followed the installation instructions. I can't see anything marked on the dongle so I'm using the black version. I get this:

at 1% but the counter keeps going up until 95% when it stops. When I cancel it says device not found.

 

johnebaker wrote on 1/30/2024, 3:53 AM

@Andrew-Tull

Hi

With the dongle plugged in, open Windows Device Manager. In the Sound, Video & Game controllers section is there an entry for the dongle - the name may be similar to USB 2861, USB 28600 etc.

I would suggest you also raise a Support ticket, link is at the top of the page:

  • Select Video Easy and scroll down to the bottom of the page
  • Select Contact Support
  • Send E-mail
  • Select Rescue your Videotapes and fill in the information you have given us above, include the images as an attachment , and that you have already followed the installation procedure.
  • Send the request.

John EB

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Andrew-Tull wrote on 1/30/2024, 5:41 AM

I'm not seeing anything where you suggest but plugging the dongle in does add an entry to the USB controllers section: