@AAM

Hi

We need more information to help diagnose the issue you are having:

The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card(s) make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.

I would suggest you put this information in your profile signature so we do not have to keep asking for it.

What changed between working and not working eg Windows upgrade or update, different computer etc

Are you getting any error messages, if so then please quote them in full or provide screen shots.
 
Are the graphics card/integrated GPU drivers up to date?
 
John EB
Forum Moderator

The interface and blue splash appears and then gives a "serious program error occured....ACCESS VILOATION"

I will post my specs later when I get more time. At the moment my graphics card is less than desirable but it was working OK for months

Intel(R) Core(TM) i5-3450 CPU @ 3.10GHz   3.10 GHz
RAM: 16.0 GB
Storage: 149 GB WDC WD1600JS-00NCB1, 932 GB WDC WD10EADS-114BB1, 932 GB HDD ST1000DM003-1SB102
GPU: ASUS EAH5450 Series (1011 MB), Intel(R) HD Graphics (32 MB)
64-bit operating system, x64-based processor

Thanks

@AAM If it's possible for you it would be helpful if you can upload screenshot of the error message and maybe also a detailed error description, if it is available in the Error Massage Box.

"I am experiencing a persistent export failure at 99% progress when creating a 4K/UHD slideshow.

My system details: LG gram laptop (Intel Graphics). The issue started after upgrading to the 2026 version. I have tried disabling hardware acceleration in the program settings (Y), but the export remains extremely slow or fails at the final muxing stage.

Please advise if there is a known patch or a specific setting to resolve this encoding conflict on Intel-based systems. Thank you."

@SP. 

I don't know what an error message box is

@AAM Thank you. Yes, that is the message box. There can be a problem with the program settings. You can reset the program settings by navigating into C:\Users\*YourWindowsUsername*\AppData\Roaming\Magix\Videodeluxe*versionnumber*_plus\ and either rename the Videodeluxe.ini file to a different name, for example, Videodeluxe.ini.bak, or delete it. The next time you open the program it will run with its default settings.

@Jozsef-Novobaczky If a range of your project, excluding the very end, exports without issues, there might be a corrupted image or other object right at the end that is causing the export to fail at 99%.

@SP. Thanks.

I tried that a few times and it never worked

@Jozsef-Novobaczky thanks

I can not operate the program, so how can I export etc? I have deleted and reinstalled it and that doesn't fix it

@AAM

Hi

Which version of Windows is running on your PC?

John EB

@johnebaker

Sorry, Windows 10 Home

@AAM

Thanks for the Windows version.

Error code 5 Access violation is a Window issue, he most likely cause is a Windows Update.

To check your system, close all running programs then:-

1. Hold down the Windows Key and press X
   
   Select - Terminal (Admin) or Powershell (Admin), , this will open a new dialog pane.
    
2. Type in or copy and paste the command: 
    
3. DISM.exe /Online /Cleanup-Image /CheckHealth
   
   and press the Enter key to run
    
4. Once this completes repeat step 2 for each of the following commands in this order:
   
   DISM.exe /Online /Cleanup-Image /ScanHealth
   
   DISM.exe /Online /Cleanup-Image /RestoreHealth
   
   SFC /SCANNOW
   
   Note:- During the RestoreHealth run, the progress may appear to freeze at 63 % for a while (up to 30 mins) as new Windows files are downloaded.

5. Restart the computer - using the Restart option not Shut down

If the program still errors, then try a clean re-install to remove fragments left behind by the Windows Uninstaller. I use Revo Uninstaller Pro (paid for), however there is Revo Uninstaller Portable - this is a self-contained program which requires no installation, and is free.

Open the Zip file and copy/extract the folder to a USB stick or into your Documents folder, if you do not have WinZip or any other software that can open Zip files, Windows Explorer can, right click the Zip and select Open with, Windows Explorer.

Run the RevoUPort.exe, and uninstall Video Deluxe.

Once the uninstall completes, you will be given the option to Scan for leftovers, if offered use the Safe or moderate scan setting.

The Scan is in 2 parts, Registry left overs and files/folders.

Delete the left overs found. Note: If you have other Magix programs installed then some of their registry settings and files/folders may appear in the two scans, ensure that only the Video Deluxe entries are selected and delated.

Restart the computer - using the Restart option not Shut down

Install Video Deluxe.

Disclaimer: Running the Windows system file fix and using Revo Uninstaller are at your own risk, if you do not feel comfortable doing this, then seek help from your local computer shop.

HTH

John EB

Thanks @johnebaker

It is still not working. I tried everything but used another program to clean uninstall which was already on my computer.

I will try again with Revo

Thank's for everybody's help.

My video editor is working now. 🙂

I think it is because in the end I deleted all of the videodeluxe.ini files on my drive rather just the one.

@AAM

Hi

Thanks for the feedback, happy editting.

John EB

Hola. Alguien que me pueda decidir qué le sucede o qué hacer para que se visualicen los videos (hechos con el móvil Xiaomi formato mp4) en el Video deluxe 2026. Sé visualizan las fotos pero no los videos para el montaje que quiero hacer. Gracias

@Oleuba7

Hola

Necesitamos más información para ayudar a diagnosticar el problema o los problemas que está experimentando:

Descargue e instale MediaInfo, analice uno de los clips y publique los resultados. Consulte este tutorial en inglés sobre cómo configurar MediaInfo y analizar el clip de vídeo que no funciona para obtener todos los datos necesarios.

Hi

We need more information to help diagnose the issue(s) you are having:

Download and install MediaInfo and analyse one of the clips and post the results, see this tutorial, in English, on how to setup MediaInfo and analyse the video clip, that is not working, for all the data required.

John EB
Forum Moderator (Moderador del foro)

Cannot install the app at all. One time installation said it was complete but when the app started the screen was frozen and not even complete. Next install attempt led to message to uninstall the app. I'm going around in circles.

@Ronald-Amberger

HI

We need more information to help diagnose the issue(s) you are having:

1. The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.
   
   I would suggest you put this information in your profile signature so we do not have to keep asking for it.
    
2. Are you logging in to the computer using a Microsoft account?
    
3. The amount of free space on the hard drive(s) you have.
    
4. Are you getting any error messages, if so then please quote them in full or provide screen shots.
    
5.  Are the graphics card/integrated GPU drivers up to date?
    
6.  A screen shot of the Program settings, Device options tab  would help.

John EB
Forum Moderator

Hi I have Magix deluxe 2026 plus which just crashed on me, when trying to restart it just gets to the blue square which has Creating menus... updating program layout... initilizing video system... Initialzing movie... and that's were it stops. I have deleted the whole program and reinstalled but it just the same. any help please. Andy