Forgive me for having no other option but to post this here.

I have spent over an hour attempting to contact Customer Service through the portal and have received a 403 error multiple times attempting to submit.

Dear MAGIX Customer Service,

I am writing to respectfully request a full refund for my recent purchase of MAGIX Video deluxe 2026 Plus.

I purchased the software expecting a capable, straightforward video editing application. Unfortunately, my experience has been profoundly disappointing.

My immediate requirement was extremely basic: import and edit a standard MP4 video recording. MAGIX Video deluxe 2026 Plus was unable to properly handle the file and allow me to perform even this fundamental editing task.

After spending considerable time troubleshooting the problem, I ultimately found myself having to install HandBrake, a separate third-party application, in an attempt to convert/transcode the MP4 into a form that MAGIX could successfully edit.

That is simply not an acceptable experience for a commercial video editing product.

I did not purchase MAGIX Video deluxe 2026 Plus with the expectation that I would first need another piece of software simply to make an ordinary MP4 recording usable. The additional troubleshooting, conversion, and experimentation completely defeats the purpose of purchasing dedicated video editing software in the first place.

I am therefore profoundly dissatisfied with MAGIX Video deluxe 2026 Plus and do not wish to continue using the product.

To be clear, I am not requesting additional troubleshooting instructions or another workaround. I have already invested more time than I reasonably should have trying to make the software perform the basic function for which I purchased it.

I am respectfully requesting that MAGIX:

Cancel my MAGIX Video deluxe 2026 Plus license/order as appropriate;
Issue a full refund to my original method of payment; and
Provide written confirmation when the refund has been processed.

My purchase information is:

Confidential information removed by Moderator

I appreciate your prompt attention to this request. I would prefer to resolve this matter directly and professionally with MAGIX and would appreciate confirmation of the refund as soon as possible.

Thank you,

Michael S. Williams

IF YOUR OBJECTIVE IS TO ABUSE YOUR LOYAL CUSTOMERS AND PROVIDE ABSOLUTELY NO CUSTOMER SUPPORT, YOU HAVE SUCCEEDED!!!