Comments

CubeAce wrote on 6/9/2020, 2:59 AM

@SEA-K

Hi Christopher and welcome to the Movie Edit Pro users forum.

Have you had the program open in the past or have you never been able to open it?

Can we have your complete computer specs please including which operating system you are on, any graphics card installed, size of C: drive, and amount of free space on the hard drive please.

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5737

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2135 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 572.60 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

johnebaker wrote on 6/9/2020, 3:55 AM

@SEA-K

Hi and welcome to the forum.

We need more information about your computer and program version - see this topic for details of what is required also which Antivirus are you using?.

If the software has only recently started doing this what changes have occurred to the computer between working and not working eg Windows updates/upgrade, change of Antivirus etc?

. . . . 8GB DDRE memory, . . . .

Do you mean DDR3 memory?

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

SEA-K wrote on 6/9/2020, 11:25 AM

Thank You for Responding --CubeAce, After download Program opened, worked great for about 3 hrs.then crashed--- Froze computer. Attempt to open saw initialization freeze/crash PC always. Best Buys Geeks were at a loss.

HP Pavilion Elite HPE-500y PC---AMD Phenom 2 1045T Six-Core Processor---8GB DDR3 (my bad johnebaker) system memory---AMD Radeon HD 6450 graphics card with 512MB DDR3 dedicated memory---1.5 TB Hard drive (1/3 used)--- Wireless LAN 802.11b/g/n--- 1 DVD play-record, 2 Bluray play-record(1 external) PC started as a Windows 7 is now Windows 10-- PC is about 11 years old. I am presently using MAGIX Movie Edit Pro 17 Webroot Secure Anywhere Protection.

This new program is MAGIX Movie Edit Pro Plus--- File and Product Version 19.0.1.23--- size 956mb . Is there a Patch? HELP! Thanks

johnebaker wrote on 6/9/2020, 12:24 PM

@SEA-K

Hi

You are missing several patches the latest version is 19.0.2.58 - try Help, Update online.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

SEA-K wrote on 6/9/2020, 1:42 PM

Thanks John, But the curser can be moved but not used. Work areas are blank except for the media pool. Unable to change too. I tried to update on the older Pro 17 but I get a 'The file or directory is corrupted and unreadable' message.How do you get through a frozen work area? Could the pro 17 be the problem? I never did update it. no version for the Pro 17. No and never had problems with the old Tried and True. Can I get a link to the update patches? Thanks.