Video running too fast and out of sync with audio

sjmackinder wrote on 7/31/2022, 1:14 PM

I am using Magix ProX14 and have created a video file after 2 days of editing. I was having problems with some of the content having serious audio video slippage. Finally managed to create a full 1920x1080P50 file 6.5GB with no issues. Now trying to reduce the video size to send to a client for assessment using the HD file. Whenever I export this now it creates a lower quality file but the audio and video is miles out of sync and everything is far too fast, anyone any ideas please? I have never had this issue before until now.

Main Machine Dell XPS 17 9710 with 2TB SSD drive

Win11, Magix ProX14

Processor    11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz   2.50 GHz
Installed RAM    32.0 GB (31.7 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points

GPU Nvidia GeForce RTX3060

External HDD - Raid 0 Seagate Exos 2X18 36TB SATA III 3.5" HDD + Seagate Exos 1X18 18TB SATA III 3.5" HDD

Earlier Machine - Dell HP Envy dv7 1TB hard drive

Win8, Magix Prox7

Intel (R) Core(TM) i7-3630QM CPU @ 2.4GHZ

Installed RAM 8GB

64bit operating system x64 based processor

GPU NVIDIA GeForce GT650M

Cameras - Sony A7SII, Sony A7SIII, Canon XF605, Sony NX5 x 3

Video Mixers - Roland V1HD, V02HD MkII, V4EX, V60HD, V160HD

Peripherals - 7" Blackmagic Video Assist 12G recorder/monitor

Comments

sjmackinder wrote on 7/31/2022, 2:01 PM

Update, just ran the low res render on my Win8 machine running ProX7 with no issues at all. Translated a 6.5GB file to 650MB both MP4. I even tried resorting to factory default settings on ProX14 and it still ran riot with the final end result.

Main Machine Dell XPS 17 9710 with 2TB SSD drive

Win11, Magix ProX14

Processor    11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz   2.50 GHz
Installed RAM    32.0 GB (31.7 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points

GPU Nvidia GeForce RTX3060

External HDD - Raid 0 Seagate Exos 2X18 36TB SATA III 3.5" HDD + Seagate Exos 1X18 18TB SATA III 3.5" HDD

Earlier Machine - Dell HP Envy dv7 1TB hard drive

Win8, Magix Prox7

Intel (R) Core(TM) i7-3630QM CPU @ 2.4GHZ

Installed RAM 8GB

64bit operating system x64 based processor

GPU NVIDIA GeForce GT650M

Cameras - Sony A7SII, Sony A7SIII, Canon XF605, Sony NX5 x 3

Video Mixers - Roland V1HD, V02HD MkII, V4EX, V60HD, V160HD

Peripherals - 7" Blackmagic Video Assist 12G recorder/monitor

CubeAce wrote on 7/31/2022, 5:20 PM

@sjmackinder

That is odd and something I have never encountered.

Have you inadvertently either changed the audio sample rate or frame rate when exporting?

Ray.

Windows 10 Enterprise. Version 21H2 OS build 19044.2075. Direct X 12.1 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 31.0.101.2111 with 32GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for C: drive backup 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal projects 1 for Library clips/sounds/music/stills./backup of working projects. 1x WD RED 2TB drive. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia gaming driver version 31.0.15.1694 1280xCUDA cores Direct X 12.1. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 21.0.2.138 and VPX 18.0.1.95 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

sjmackinder wrote on 8/1/2022, 1:30 AM

Initially I tried to export as a lower res file but this had issue with sections being out of sync although only marginally but noticeable. The only way I could get a fully contiguous file was to export as 1920x1080p50 6.5GB and then all was well. Taking this file I then reloaded the mp4 into ProX14 on a fresh start, this is when the export a second time at low res became ridiculous. The video was so fast on playback and the sync was minutes out not just seconds. Yet ProX7 had no problem with the same file.....?

Main Machine Dell XPS 17 9710 with 2TB SSD drive

Win11, Magix ProX14

Processor    11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz   2.50 GHz
Installed RAM    32.0 GB (31.7 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points

GPU Nvidia GeForce RTX3060

External HDD - Raid 0 Seagate Exos 2X18 36TB SATA III 3.5" HDD + Seagate Exos 1X18 18TB SATA III 3.5" HDD

Earlier Machine - Dell HP Envy dv7 1TB hard drive

Win8, Magix Prox7

Intel (R) Core(TM) i7-3630QM CPU @ 2.4GHZ

Installed RAM 8GB

64bit operating system x64 based processor

GPU NVIDIA GeForce GT650M

Cameras - Sony A7SII, Sony A7SIII, Canon XF605, Sony NX5 x 3

Video Mixers - Roland V1HD, V02HD MkII, V4EX, V60HD, V160HD

Peripherals - 7" Blackmagic Video Assist 12G recorder/monitor

johnebaker wrote on 8/1/2022, 2:36 AM

@sjmackinder

Hi

We need more information on the source video files and the export settings you are using to create the 1920 x 1080p FullHD video, and the low res video.

Download and install MediaInfo and analyse one of the source video clips and the exported Full HD video you are re-importing, and post the results, see this tutorial on how to setup MediaInfo and analyse a video clip to get the data in the correct format.

It would also help if you put your computer specification in your profile signature so we do not have to keep asking for it, see this topic for what is required and please quote processor and graphics card make/model in full.

Are the graphics card drivers up to date?

John EB
Forum Moderator

VPX 14, MEP Premium 2022, and earlier versions 2015 and 2016, Music Maker Premium 2022.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom, Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

sjmackinder wrote on 8/1/2022, 2:49 AM

I have put all my computer information in my signature as I was asked to do this the last time I used the forum, have I not done this correctly please? The graphics card drivers are all up top date as it is only 3 months old...

Main Machine Dell XPS 17 9710 with 2TB SSD drive

Win11, Magix ProX14

Processor    11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz   2.50 GHz
Installed RAM    32.0 GB (31.7 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points

GPU Nvidia GeForce RTX3060

External HDD - Raid 0 Seagate Exos 2X18 36TB SATA III 3.5" HDD + Seagate Exos 1X18 18TB SATA III 3.5" HDD

Earlier Machine - Dell HP Envy dv7 1TB hard drive

Win8, Magix Prox7

Intel (R) Core(TM) i7-3630QM CPU @ 2.4GHZ

Installed RAM 8GB

64bit operating system x64 based processor

GPU NVIDIA GeForce GT650M

Cameras - Sony A7SII, Sony A7SIII, Canon XF605, Sony NX5 x 3

Video Mixers - Roland V1HD, V02HD MkII, V4EX, V60HD, V160HD

Peripherals - 7" Blackmagic Video Assist 12G recorder/monitor

emmrecs wrote on 8/1/2022, 3:24 AM

@sjmackinder

Your "signature" details show you as using VPX13, but your question is about VPX 14 so you do need to "update" it!

As for the comment about the GPU drivers being up to date as it is only 3 months old, unfortunately, it is almost certain that they are not if you have not checked the NVidia web site recently! If you have the GeForce Experience app installed (you really should have it) use it to check whether your drivers are fully up to date. Magix now recommends the use of the Game Ready driver rather than the Studio driver and apparently optimise their software for it since they believe that most users will be using that driver.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

sjmackinder wrote on 8/1/2022, 3:31 AM

I dont understand how to use this forum sometimes, this is a cut and paste from my signature:

Main Machine Dell XPS 17 9710 with 2TB SSD drive

Win11, Magix ProX14

Processor    11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz   2.50 GHz
Installed RAM    32.0 GB (31.7 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points

GPU Nvidia GeForce RTX3600

Main Machine Dell XPS 17 9710 with 2TB SSD drive

Win11, Magix ProX14

Processor    11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz   2.50 GHz
Installed RAM    32.0 GB (31.7 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points

GPU Nvidia GeForce RTX3060

External HDD - Raid 0 Seagate Exos 2X18 36TB SATA III 3.5" HDD + Seagate Exos 1X18 18TB SATA III 3.5" HDD

Earlier Machine - Dell HP Envy dv7 1TB hard drive

Win8, Magix Prox7

Intel (R) Core(TM) i7-3630QM CPU @ 2.4GHZ

Installed RAM 8GB

64bit operating system x64 based processor

GPU NVIDIA GeForce GT650M

Cameras - Sony A7SII, Sony A7SIII, Canon XF605, Sony NX5 x 3

Video Mixers - Roland V1HD, V02HD MkII, V4EX, V60HD, V160HD

Peripherals - 7" Blackmagic Video Assist 12G recorder/monitor

emmrecs wrote on 8/1/2022, 4:16 AM

@sjmackinder

Thank you for the update! When I checked your signature before I posted last time it still said you were running VPX13, so not sure why?

However, have you also checked about your GPU drivers?

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

sjmackinder wrote on 8/1/2022, 4:36 AM

The thing is I have never owned VPX13 which is strange as my only other version is VPX7 which still runs on my Win8 Dell. Yes I have been onto the Nvidia WEB site and downloaded up to date drivers. My original version was at 30.0.15.1272. After downloading the latest I now have 31.0.15.1659 so quite a difference. I will have a go at rendering the file again. Thank you for your advice, I will let you know how this works out.

Main Machine Dell XPS 17 9710 with 2TB SSD drive

Win11, Magix ProX14

Processor    11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz   2.50 GHz
Installed RAM    32.0 GB (31.7 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points

GPU Nvidia GeForce RTX3060

External HDD - Raid 0 Seagate Exos 2X18 36TB SATA III 3.5" HDD + Seagate Exos 1X18 18TB SATA III 3.5" HDD

Earlier Machine - Dell HP Envy dv7 1TB hard drive

Win8, Magix Prox7

Intel (R) Core(TM) i7-3630QM CPU @ 2.4GHZ

Installed RAM 8GB

64bit operating system x64 based processor

GPU NVIDIA GeForce GT650M

Cameras - Sony A7SII, Sony A7SIII, Canon XF605, Sony NX5 x 3

Video Mixers - Roland V1HD, V02HD MkII, V4EX, V60HD, V160HD

Peripherals - 7" Blackmagic Video Assist 12G recorder/monitor

emmrecs wrote on 8/1/2022, 5:12 AM

@sjmackinder

Excellent news on the driver updates!

Do let us know whether this (quite significant) update goes any way towards resolving the issue.

I see the numbers you quote are those shown by Windows Device Manager. Do you have the NVidia GeForce app installed? It automatically checks for updated drivers and notifies the user of their release and offers to download and install them.

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

sjmackinder wrote on 8/1/2022, 5:20 AM

Yes I installed the experience app at the same time so hopefully this will do as you say. Many thanks, Simon

Main Machine Dell XPS 17 9710 with 2TB SSD drive

Win11, Magix ProX14

Processor    11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz   2.50 GHz
Installed RAM    32.0 GB (31.7 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points

GPU Nvidia GeForce RTX3060

External HDD - Raid 0 Seagate Exos 2X18 36TB SATA III 3.5" HDD + Seagate Exos 1X18 18TB SATA III 3.5" HDD

Earlier Machine - Dell HP Envy dv7 1TB hard drive

Win8, Magix Prox7

Intel (R) Core(TM) i7-3630QM CPU @ 2.4GHZ

Installed RAM 8GB

64bit operating system x64 based processor

GPU NVIDIA GeForce GT650M

Cameras - Sony A7SII, Sony A7SIII, Canon XF605, Sony NX5 x 3

Video Mixers - Roland V1HD, V02HD MkII, V4EX, V60HD, V160HD

Peripherals - 7" Blackmagic Video Assist 12G recorder/monitor

sjmackinder wrote on 8/1/2022, 5:43 AM

I have just re run the edit and the result is the same. During the edit it states that no hardware encoding is being used yet when I ran the full HD compiler this used hardware although using the early Nvidia drivers it was rapid and perfect with no sync issues. I am trying to drop the 6.25GB 1080p50 file down to 768x432 16:9 but encounter the issue.

Main Machine Dell XPS 17 9710 with 2TB SSD drive

Win11, Magix ProX14

Processor    11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz   2.50 GHz
Installed RAM    32.0 GB (31.7 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points

GPU Nvidia GeForce RTX3060

External HDD - Raid 0 Seagate Exos 2X18 36TB SATA III 3.5" HDD + Seagate Exos 1X18 18TB SATA III 3.5" HDD

Earlier Machine - Dell HP Envy dv7 1TB hard drive

Win8, Magix Prox7

Intel (R) Core(TM) i7-3630QM CPU @ 2.4GHZ

Installed RAM 8GB

64bit operating system x64 based processor

GPU NVIDIA GeForce GT650M

Cameras - Sony A7SII, Sony A7SIII, Canon XF605, Sony NX5 x 3

Video Mixers - Roland V1HD, V02HD MkII, V4EX, V60HD, V160HD

Peripherals - 7" Blackmagic Video Assist 12G recorder/monitor

sjmackinder wrote on 8/1/2022, 5:53 AM

I have managed to get the compiler to use graphics hardware but the end result is still the same. The audio plays at normal speed but the video is racing ahead getting more and more out of sync throughout. The odd thing is that prior to export the video and audio is in perfect sync in the edit window throughout. It is as though the export compiler is applying a different frame rate to the audio compared to the video...?

Main Machine Dell XPS 17 9710 with 2TB SSD drive

Win11, Magix ProX14

Processor    11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz   2.50 GHz
Installed RAM    32.0 GB (31.7 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points

GPU Nvidia GeForce RTX3060

External HDD - Raid 0 Seagate Exos 2X18 36TB SATA III 3.5" HDD + Seagate Exos 1X18 18TB SATA III 3.5" HDD

Earlier Machine - Dell HP Envy dv7 1TB hard drive

Win8, Magix Prox7

Intel (R) Core(TM) i7-3630QM CPU @ 2.4GHZ

Installed RAM 8GB

64bit operating system x64 based processor

GPU NVIDIA GeForce GT650M

Cameras - Sony A7SII, Sony A7SIII, Canon XF605, Sony NX5 x 3

Video Mixers - Roland V1HD, V02HD MkII, V4EX, V60HD, V160HD

Peripherals - 7" Blackmagic Video Assist 12G recorder/monitor

CubeAce wrote on 8/1/2022, 7:04 AM

@sjmackinder

Hi Simon.

Earlier @johnebaker asked you to get MediaInfo data from the files you are using.

I think this must be your next step as I don't think at this point it is a hardware issue.

Ray.

Windows 10 Enterprise. Version 21H2 OS build 19044.2075. Direct X 12.1 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 31.0.101.2111 with 32GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for C: drive backup 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal projects 1 for Library clips/sounds/music/stills./backup of working projects. 1x WD RED 2TB drive. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia gaming driver version 31.0.15.1694 1280xCUDA cores Direct X 12.1. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 21.0.2.138 and VPX 18.0.1.95 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

sjmackinder wrote on 8/1/2022, 7:36 AM

The point is that the HD file was created by ProX14 originally but somehow it cannot render this file down to an alternative format in a lower resolution....

Main Machine Dell XPS 17 9710 with 2TB SSD drive

Win11, Magix ProX14

Processor    11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz   2.50 GHz
Installed RAM    32.0 GB (31.7 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points

GPU Nvidia GeForce RTX3060

External HDD - Raid 0 Seagate Exos 2X18 36TB SATA III 3.5" HDD + Seagate Exos 1X18 18TB SATA III 3.5" HDD

Earlier Machine - Dell HP Envy dv7 1TB hard drive

Win8, Magix Prox7

Intel (R) Core(TM) i7-3630QM CPU @ 2.4GHZ

Installed RAM 8GB

64bit operating system x64 based processor

GPU NVIDIA GeForce GT650M

Cameras - Sony A7SII, Sony A7SIII, Canon XF605, Sony NX5 x 3

Video Mixers - Roland V1HD, V02HD MkII, V4EX, V60HD, V160HD

Peripherals - 7" Blackmagic Video Assist 12G recorder/monitor

CubeAce wrote on 8/1/2022, 8:18 AM

@sjmackinder

Hi Simon.

That just makes it more curious and begs of possible backward compatibility issues. If the file is too low res to begin with, that may be partially the problem or maybe an audio codec change?

We do try not to make unnecessary requests if we don't think something is not relevant.

Ray.

Last changed by CubeAce on 8/1/2022, 8:22 AM, changed a total of 2 times.

Windows 10 Enterprise. Version 21H2 OS build 19044.2075. Direct X 12.1 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 31.0.101.2111 with 32GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for C: drive backup 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal projects 1 for Library clips/sounds/music/stills./backup of working projects. 1x WD RED 2TB drive. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia gaming driver version 31.0.15.1694 1280xCUDA cores Direct X 12.1. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 21.0.2.138 and VPX 18.0.1.95 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

sjmackinder wrote on 8/1/2022, 8:24 AM

General
Complete name                            : H:\Event Videos\Windsor Castle 27th July 2022\Final 1st edition edit in HD.mp4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/avc1)
File size                                : 5.98 GiB
Duration                                 : 33 min 18 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 25.7 Mb/s
Encoded date                             : UTC 2022-07-31 16:11:40
Tagged date                              : UTC 2022-07-31 16:11:40

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.2
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 4 frames
Format settings, GOP                     : M=3, N=50
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 33 min 18 s
Bit rate                                 : 25.5 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 50.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.246
Stream size                              : 5.94 GiB (99%)
Language                                 : English
Encoded date                             : UTC 2022-07-31 16:11:40
Tagged date                              : UTC 2022-07-31 16:11:40
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 33 min 18 s
Bit rate mode                            : Variable
Bit rate                                 : 164 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 39.0 MiB (1%)
Language                                 : English
Encoded date                             : UTC 2022-07-31 16:11:40
Tagged date                              : UTC 2022-07-31 16:11:40

Main Machine Dell XPS 17 9710 with 2TB SSD drive

Win11, Magix ProX14

Processor    11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz   2.50 GHz
Installed RAM    32.0 GB (31.7 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points

GPU Nvidia GeForce RTX3060

External HDD - Raid 0 Seagate Exos 2X18 36TB SATA III 3.5" HDD + Seagate Exos 1X18 18TB SATA III 3.5" HDD

Earlier Machine - Dell HP Envy dv7 1TB hard drive

Win8, Magix Prox7

Intel (R) Core(TM) i7-3630QM CPU @ 2.4GHZ

Installed RAM 8GB

64bit operating system x64 based processor

GPU NVIDIA GeForce GT650M

Cameras - Sony A7SII, Sony A7SIII, Canon XF605, Sony NX5 x 3

Video Mixers - Roland V1HD, V02HD MkII, V4EX, V60HD, V160HD

Peripherals - 7" Blackmagic Video Assist 12G recorder/monitor

CubeAce wrote on 8/1/2022, 9:17 AM

@sjmackinder

Hi Simon.

There doesn't seem to be anything amiss with the data on the file.

The only other thing I can think of that has presented some other users in the past with audio problems is the audio settings in Windows.

While it doesn't seem to matter what sampling or bit rate the speaker output is, it is safer to limit all inputs to 24 bit 48kHz.

If that doesn't fix the problem then I personally have no clue as to what to advise next as it should be working.

Ray.

Windows 10 Enterprise. Version 21H2 OS build 19044.2075. Direct X 12.1 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 31.0.101.2111 with 32GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for C: drive backup 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal projects 1 for Library clips/sounds/music/stills./backup of working projects. 1x WD RED 2TB drive. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia gaming driver version 31.0.15.1694 1280xCUDA cores Direct X 12.1. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 21.0.2.138 and VPX 18.0.1.95 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

sjmackinder wrote on 8/1/2022, 9:45 AM

Oh well there is one other solution which is a silly one. Use VPX7 which will will work fine with the file to produce a lower quality render mp4 for client assessment. Definitely a step backwards Magix!

Main Machine Dell XPS 17 9710 with 2TB SSD drive

Win11, Magix ProX14

Processor    11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz   2.50 GHz
Installed RAM    32.0 GB (31.7 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points

GPU Nvidia GeForce RTX3060

External HDD - Raid 0 Seagate Exos 2X18 36TB SATA III 3.5" HDD + Seagate Exos 1X18 18TB SATA III 3.5" HDD

Earlier Machine - Dell HP Envy dv7 1TB hard drive

Win8, Magix Prox7

Intel (R) Core(TM) i7-3630QM CPU @ 2.4GHZ

Installed RAM 8GB

64bit operating system x64 based processor

GPU NVIDIA GeForce GT650M

Cameras - Sony A7SII, Sony A7SIII, Canon XF605, Sony NX5 x 3

Video Mixers - Roland V1HD, V02HD MkII, V4EX, V60HD, V160HD

Peripherals - 7" Blackmagic Video Assist 12G recorder/monitor

emmrecs wrote on 8/1/2022, 9:47 AM

@sjmackinder

Thanks for the additional information again!

Just for the sake of comparison can you also post the MediaInfo data on the exported (faulty) file?

Also, (I don't think we've asked for this before); can you show a screenshot of the settings of the Export screen you are using to create your lower resolution file?

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

sjmackinder wrote on 8/1/2022, 9:57 AM

General
Complete name                            : C:\Users\SJMAC\OneDrive\Desktop\SD.mp4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/avc1)
File size                                : 652 MiB
Duration                                 : 33 min 18 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 2 736 kb/s
Encoded date                             : UTC 2022-07-31 18:21:53
Tagged date                              : UTC 2022-07-31 18:21:53

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4
Format settings                          : CABAC / 2 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 2 frames
Format settings, GOP                     : M=2, N=25
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 33 min 18 s
Bit rate mode                            : Variable
Bit rate                                 : 2 600 kb/s
Maximum bit rate                         : 3 600 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 25.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.050
Stream size                              : 620 MiB (95%)
Language                                 : English
Encoded date                             : UTC 2022-07-31 18:21:53
Tagged date                              : UTC 2022-07-31 18:21:53
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 33 min 18 s
Source duration                          : 33 min 18 s
Bit rate mode                            : Variable
Bit rate                                 : 132 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 44.1 kHz
Frame rate                               : 43.066 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 31.3 MiB (5%)
Source stream size                       : 31.3 MiB (5%)
Language                                 : English
Encoded date                             : UTC 2022-07-31 18:21:53
Tagged date                              : UTC 2022-07-31 18:21:53

Main Machine Dell XPS 17 9710 with 2TB SSD drive

Win11, Magix ProX14

Processor    11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz   2.50 GHz
Installed RAM    32.0 GB (31.7 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points

GPU Nvidia GeForce RTX3060

External HDD - Raid 0 Seagate Exos 2X18 36TB SATA III 3.5" HDD + Seagate Exos 1X18 18TB SATA III 3.5" HDD

Earlier Machine - Dell HP Envy dv7 1TB hard drive

Win8, Magix Prox7

Intel (R) Core(TM) i7-3630QM CPU @ 2.4GHZ

Installed RAM 8GB

64bit operating system x64 based processor

GPU NVIDIA GeForce GT650M

Cameras - Sony A7SII, Sony A7SIII, Canon XF605, Sony NX5 x 3

Video Mixers - Roland V1HD, V02HD MkII, V4EX, V60HD, V160HD

Peripherals - 7" Blackmagic Video Assist 12G recorder/monitor

sjmackinder wrote on 8/1/2022, 10:01 AM

sorry I dont know how to provide a screen shot on this forum, it is not obvious...

Main Machine Dell XPS 17 9710 with 2TB SSD drive

Win11, Magix ProX14

Processor    11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz   2.50 GHz
Installed RAM    32.0 GB (31.7 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points

GPU Nvidia GeForce RTX3060

External HDD - Raid 0 Seagate Exos 2X18 36TB SATA III 3.5" HDD + Seagate Exos 1X18 18TB SATA III 3.5" HDD

Earlier Machine - Dell HP Envy dv7 1TB hard drive

Win8, Magix Prox7

Intel (R) Core(TM) i7-3630QM CPU @ 2.4GHZ

Installed RAM 8GB

64bit operating system x64 based processor

GPU NVIDIA GeForce GT650M

Cameras - Sony A7SII, Sony A7SIII, Canon XF605, Sony NX5 x 3

Video Mixers - Roland V1HD, V02HD MkII, V4EX, V60HD, V160HD

Peripherals - 7" Blackmagic Video Assist 12G recorder/monitor

CubeAce wrote on 8/1/2022, 10:17 AM

@sjmackinder

Hi Use the blue circle icon above when you open a reply text box with the upward arrow in it.

Ray.

Windows 10 Enterprise. Version 21H2 OS build 19044.2075. Direct X 12.1 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 31.0.101.2111 with 32GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for C: drive backup 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal projects 1 for Library clips/sounds/music/stills./backup of working projects. 1x WD RED 2TB drive. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia gaming driver version 31.0.15.1694 1280xCUDA cores Direct X 12.1. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 21.0.2.138 and VPX 18.0.1.95 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

sjmackinder wrote on 8/1/2022, 10:20 AM

Aha, thank you, I will probably forget this again next time I post, thank you

 

Main Machine Dell XPS 17 9710 with 2TB SSD drive

Win11, Magix ProX14

Processor    11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz   2.50 GHz
Installed RAM    32.0 GB (31.7 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points

GPU Nvidia GeForce RTX3060

External HDD - Raid 0 Seagate Exos 2X18 36TB SATA III 3.5" HDD + Seagate Exos 1X18 18TB SATA III 3.5" HDD

Earlier Machine - Dell HP Envy dv7 1TB hard drive

Win8, Magix Prox7

Intel (R) Core(TM) i7-3630QM CPU @ 2.4GHZ

Installed RAM 8GB

64bit operating system x64 based processor

GPU NVIDIA GeForce GT650M

Cameras - Sony A7SII, Sony A7SIII, Canon XF605, Sony NX5 x 3

Video Mixers - Roland V1HD, V02HD MkII, V4EX, V60HD, V160HD

Peripherals - 7" Blackmagic Video Assist 12G recorder/monitor