videos will only play audio in upgraded MEP

Marta123 wrote on 11/21/2020, 10:41 AM

I had an old version of MEP that would not play audio of my gopro videos and after googling found that I should upgrade to the 2021 version so I did. The new version downloaded some kind of codac? converter and now all of my videos ONLY play the AUDIO and no video. I am not technical savvy at all and do not understand many modern computer terms. I just want to be able to take a video, including my new gopro videos and insert them into my movie. I need very basic instructions on how to fix the codac issue. ( I still have the other MEP version on my computer that will play my other videos but the gopro videos have the static on them in the old MEP version.) I have tried googling this issue and don't have luck.

Comments

CubeAce wrote on 11/21/2020, 5:01 PM

@Marta123

Hi Marta and welcome to the Movie Edit Pro user user to user forum.

The files from a Go-Pro can be unusual in the way they are encoded and not always easily used within a normal video editor. (Movie Edit Pro is not the only video editor that can not cope with all Go Pro footage).

I suggest you read up on this on the Go Pro site and look at their video player that can convert the files into a more universally acceptable format for video editing. https://community.gopro.com/t5/en/GoPro-Player/ta-p/413305 Why they do this I have no idea but a lot of mobile phones also have these problems because of the way they implement the various codecs they use to save on storage space on the memory cards.

Ray.

Windows 10 Enterprise. Version 20H2 OS build 19042.602. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code.

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU and Intel DCH Graphics Driver version 27.20.100.8935, with 32GB of 2133MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for current project. 1 x 320gig Toshiba M2.1 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal backup and 1 for Library clips/sounds/music/stills. Total 8TB of three external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia driver version 27.21.14.5206 : 1280 CUDA cores Direct X 12. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 20.0.1.65. and VPX 17.0.3.68 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

Marta123 wrote on 11/21/2020, 6:00 PM

Since this morning when I needed the information I downloaded my newest MEP onto a laptop which is still old but newer than the desktop I have done all my other Magix videos on in the past. The laptop computer is an Acer and is probably 5 years old at least but when the software asked to convert, it will actually play all of my videos whether they are phone, gopro or other. I assume it has something to do with the codec, of which I know very little about. I would still like to to be able to use magix on my old desktop. I need an extremely user friendly explanation, It would be nice if someone was able to walk me through getting those videos in the format for the desktop to use the Magix software.

CubeAce wrote on 11/21/2020, 6:22 PM

@Marta123

Hi Marta.

To be clear about what you want to do and have done so far.

You want to put another copy of MEP 2021 onto your desktop?

That you have MEP 2021 running and working OK with all the file types you are currently using on your laptop?

That can be done, but first could you give first a full rundown on the laptop specifications meaning processor specs, ram amount, graphics card if you have an additional one and operating system with current build information.

Then the same for the Desktop.

This is to ensure that putting MEP 2021 on the desktop will work.

If we know the specs of the laptop and know MEP 2021 is working OK for you, we can then look at the specs of the desktop to try to ensure you can get the same functionality. Even if the desktop is newer there is no guarantee it will work or work as well depending on what internal parts it has.

Ray.

Windows 10 Enterprise. Version 20H2 OS build 19042.602. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code.

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU and Intel DCH Graphics Driver version 27.20.100.8935, with 32GB of 2133MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for current project. 1 x 320gig Toshiba M2.1 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal backup and 1 for Library clips/sounds/music/stills. Total 8TB of three external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia driver version 27.21.14.5206 : 1280 CUDA cores Direct X 12. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 20.0.1.65. and VPX 17.0.3.68 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

CubeAce wrote on 11/21/2020, 6:26 PM

@Marta123

Also, what do you mean by

but when the software asked to convert,

Which software? What were you doing at the time? Exporting?

Ray.

Windows 10 Enterprise. Version 20H2 OS build 19042.602. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code.

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU and Intel DCH Graphics Driver version 27.20.100.8935, with 32GB of 2133MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for current project. 1 x 320gig Toshiba M2.1 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal backup and 1 for Library clips/sounds/music/stills. Total 8TB of three external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia driver version 27.21.14.5206 : 1280 CUDA cores Direct X 12. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 20.0.1.65. and VPX 17.0.3.68 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

Marta123 wrote on 11/22/2020, 7:57 AM

I really appreciate your input but this is what is frustrating to me about magix not having a way to have a verbal conversation with tech help to clarify information. I'm not able to see and respond to this input at my leisure. The desktop is the older computer and frankly I don't know how old it is. I am able to find things out about how to do fairly simple or common tasks but it takes me awhile. I don't know right off how to find all the information you requested. If someone walks me through how to find computer info or problems it is better and faster for me. If I had to rely on this forum to use the Magix software for the videos I like to do, it just isn't time worthy for me. I've used Magix for over 10 years and I don't want to switch because it's what I know now and it takes me awhile to learn it. I still don't know all that it can do. I used the 2013 MEP on the desktop so its older than that. That version is STILL on the desktop and I can use it to do the videos I've always done. The 2013 version obviously won't let the gopro videos play smoothly. They will play video and the audio but the audio has a bad static sound which I found other people had by googling and they updated/paid for the newest version software as the fix. Another youtube video explained how to convert the gopro video's to MP3 and then use the audio part of the MP3 in place of the audio portion of the original gopro but that is time consuming and just gets around the problem. So I decided to buy the newest version and AFTER I downloaded the current 2021 MEP program ONTO MY DESKTOP and got into the program and tried to play a gopro video, it asked to download a " free codec" or whatever it is that reads the new gopro videos, THAT particular free download made ALL of my videos able to hear AUDIO but nothing else. My regular videos taken from a video camera and from our phones were ALL able to be used in the program previously and after the "free codec" NONE of the videos could be seen, only heard through an audio. So NOW I unistalled that FREE CODEC so it wouldn't convert ALL my videos and ONLY PLAY THE AUDIO. As I stated before, I actually have THREE versions of Magix on the desktop. One from 2013 and I'm not sure how old the other is, but both of those ARE usable for all other videos. We just got the gopro this year so this is the first time I had tried to play gopro videos through Magix. On the desktop, we are able to watch the gopro videos. So, I can try to find all the info you are requesting for the laptop AND the desktop if you still think that is the information needed but it would take telling me in simple terms where to find all of it on both computers. I just don't access that info, so I don't know exactly where to go to find it. We are happy with the gopro camera and don't have problems playing it on any of our "old" outdated computers. If I can't use the Magix on my old desktop, I would consider switching from Magix to a more user friendly program and one that doesn't depend solely on social media forums to provide technical help It took me forever yesterday just to figure out how to get this technical help. I just paid $70 for the program and it would be helpful to me to be able to have a conversation with someone to get this issue resolved instead of relying on back and forth computer responses.

Marta123 wrote on 11/22/2020, 8:05 AM

So what I meant by "when the software asked to convert".... AFTER the Magix 2021 was already downloaded and on BOTH the desktop AND the laptop and I opened the Magix software to get into it to DO A VIDEO, the very FIRST time I tried to place a GOPRO video into the timeline thing the MAGIX PROGRAM said it needed to DOWNLOAD a free codec or whatever its called to read the file so I DID that for BOTH the desktop AND laptop. The desktop is the OLDER computer and is the one that I went into detail about what it did in the above post. The laptop ended up working fine for the Magix program after it downloaded that, I'm assuming because it's somewhat newer and has whatever is needed to convert these files to play. I simply want to be able to use the Magix program on my desktop.

CubeAce wrote on 11/22/2020, 9:13 AM

@Marta123

Hi Marta.

Did you ever read the minimum specs page for Movie Edit Pro 2021 to run before downloading it?

https://www.magix.com/gb/sem/movie-edit-pro/specifications/#c1199517

Please note that those are minimum specs and not necessarily a good user experience. Those specs should ideally be exceeded.

The reason for asking for the specifications for both machines is to find out if it will run on the desktop or not and why it is running and how well it is running on your laptop if you can't accurately work it out from the specs page.

If you can't do this I doubt anyone here can help you further. Sorry.

Ray.

Windows 10 Enterprise. Version 20H2 OS build 19042.602. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code.

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU and Intel DCH Graphics Driver version 27.20.100.8935, with 32GB of 2133MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for current project. 1 x 320gig Toshiba M2.1 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal backup and 1 for Library clips/sounds/music/stills. Total 8TB of three external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia driver version 27.21.14.5206 : 1280 CUDA cores Direct X 12. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 20.0.1.65. and VPX 17.0.3.68 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

johnebaker wrote on 11/23/2020, 4:05 AM

@Marta123

Hi

Which version of Windows are you using on the computer and laptop?

John EB
Forum Moderator

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

Running Windows 10 2004 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 3 x 2Tb internal HDD + 60Gb internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

johnebaker wrote on 11/23/2020, 4:18 AM

@justin-pace

Hi and welcome to the forum.

I have hidden your posts as they have nothing to do with the current topic. Hijacking another users post is not good forum etiquette.

Please note this is a user to user forum so we do not own the company.

Create a new post indicating which program you are trying to install, your computer specification see this topic for details required, if the product is a Vegas product then see this topic.

Support from Magix is by a ticketing system see this topic on how to use the Support system.

Also check the system requirements on the magix.com website for the program you purchased.

John EB
Forum Moderator

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

Running Windows 10 2004 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 3 x 2Tb internal HDD + 60Gb internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.