Thanks for info, but I am in over my head. after several hours the 'grabber' is located in "other devices' and the drivers do not get there and I have no idea how to fix it.

@John-Wurm As far as I know the K0065 or K0067 need the premium driver.

Usually, you can simply uninstall devices from the Windows device via right click on them.

Thank you SP, you were correct the premium version was needed, after another hour I am able to see the video on the computer screen. The new problem is that when I click on "transfer video to computer" the video freezes and nothing more happens. This is from an analog camcorder. It looks and sounds fine on the viewing window until I click as mentioned and nothing shows up on the other screen behind.

@John-Wurm To which Windows directory are the videos recorded to? There were reports from users that OneDrive synchronization can interfere with the correct functioning of Magix software under Windows. If OneDrive is enabled and the Magix user files folder is located under OneDrive, Windows might try to upload the files to the cloud simultaneously while you record them.

Location is c:\users\acer\documents\magix. I do not use onedrive because only have original ADSL internet, 1.5 Mb speed download.

@John-Wurm Ok, this folder should be fine. Which version of the Magix Rescue Your Video Tapes version do you have? If it's an older version it might help to make a right click on the desktop icon and then on Properties. In the properties you can enable a compatibility mode for an older version of Windows, for example Windows 7.

I assume that Microphone and Camera access is already enabled on your computer because you can see and hear the video. https://support.microsoft.com/en-us/windows/windows-camera-microphone-and-privacy-a83257bc-e990-d54a-d212-b5e41beba857

Just in case if it doesn't work, you could try to install the free trial version of Magix Video Deluxe 2026 and check if you can record with it.

@John-Wurm

HI

Hi and welcome to the forum.

Additional information about your computer system may help diagnosis of the issue(s) you are having:

The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full.

I would suggest you put this information in your profile signature so we do not have to keep asking for it, see my signature for an example of the information needed.

John EB
Forum Moderator

I don't know how to add info to my "profile signature" I use ACER Aspire A514-46 Laptop with AMD Ryzen 3 3350U. Display AMD Radeon Vega 6 Graphics. 12 Gb solid state RAM. C: is solid state 476 Gbyte with 295 Gb free. Win 24H2 Home edition with updates through 2025-12. Don't know version # of Magix Video Easy RYVT. CD has a line "Charge 1.0, 8542KA1. bought in April 2024, looked daunting and not tried to use till now. <nothing easy so far>