What is the phone number of Magix Customer Support?

Comments

TM-Wiley wrote on 12/5/2020, 12:25 PM

I have been using and paying for Web Designer Premium/365 for many years. I would like to ask somebody what to expect in 2021, and:

a) What would happen if I did not subscribe for another year.... will I have full access to what I've already paid for?

b) I have not seen any serious efforts to update the software and include new templates for a couple of years. I'm OK with using what I have now, but I'd like some simple clarifications and future projections that are not found on any support pages. It feels like XARA/MAGIX may be phasing out Web Designer Premium/365?

Respectfully, TM Wiley

 

johnebaker wrote on 12/6/2020, 10:58 AM

@TM-Wiley

In a nutshell, after the Update Service period ends and you do not renew:

  1. the program continues to work
  2. you get no further updates to the program
  3. there is no access to the Online Catalog, meaning features that are in the website(s) you have built remain, however you cannot add any new feature from the catalogue.

HTH

John EB

VPX 14, Movie Studio 2023, and earlier versions 2015 and 2016, Music Maker Premium 2023.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 22H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

OpaSnor wrote on 2/3/2021, 4:05 AM

ik ben AM KLop a.Removed by Moderatorhet volgende: Wordt beschuldigd van betalingsproblemen kan dus niets meer bestellen bij Magix.Gaarne bewijs hier van anders ben ik genoodzaakt om stappen te nemen. Met vriendelijke groet........

OpaSnor wrote on 2/3/2021, 4:07 AM

Hoop op snelle afhandeling

OpaSnor wrote on 2/3/2021, 4:08 AM

Wacht nog steeds

OpaSnor wrote on 2/3/2021, 4:11 AM

Is er al nieuws

OpaSnor wrote on 2/3/2021, 4:12 AM

Alle beschuldigingen van tafel??????????

emmrecs wrote on 2/3/2021, 4:50 AM

@OpaSnor

These are user to user forums so no-one who posts here can help you, sorry. I have removed your email address from your first post since such personal information should never be posted to a public forum.

You need to email infoservice@magix.net.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

harold-ferus wrote on 2/9/2021, 7:30 AM

Moving on to another product . no phone # no support

emmrecs wrote on 2/9/2021, 8:16 AM

@harold-ferus

This is the second thread to which you have posted a similar message.

Are you here simply to rant, or are you genuinely seeking help? If it is the former, your presence is not welcome; if it is the latter, you are more than welcome but please tell us, fellow-users, about the exact product you have, details about your computer and precisely what problems you are experiencing.

Magix Support is NOT the easiest to navigate but it is definitely available, via a ticket system. Like many software companies now, Magix does not offer telephone support.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Bob-C9450 wrote on 5/10/2021, 10:16 PM

I am having trouble activating Vegas product, and even though the serial # is correct it will not active. I cannot find on the Magix site any place to submit a ticket. Can you give me a link?

ericlnz wrote on 5/11/2021, 3:31 AM

@Bob-C9450 You've come to the wrong forum as Vegas products have their own forum https://www.vegascreativesoftware.info/us/news-forum/

Bob-C9450 wrote on 5/11/2021, 9:06 AM

Thanks. I have both Magix Movie Studio 15 (which was activated previously and is working) and Vegas Pro Edit 13 on same PC. I re-posted the question on the Vegascreativesoftware forum.

Martin-Rosas wrote on 11/12/2021, 5:49 PM

I've tried several times to find a number to contact tech support. I purchased the Acid Pro10 software in october of 2017. I had to reconfigure my computer back to factory settings and lost all my downloads. I have my serial number from when I purchased the software and I have gone through the steps on the Magix website to redownload the product I purchased, but it just gives me the manual and not the actual software I already paid for. I sent tech support an email in january and have had no response. Can anyone help me?

SP. wrote on 11/12/2021, 6:28 PM

@Martin-Rosas ACID Pro 10 was released in February 2020, not 2017. So you likely need to download a much earlier version.

You can get all your registered products in your user account at https://www.magix.com/int/support/my-service-center/

After you downloaded and installed the program you can download the loops and instruments through the help menu.

JAMES-COLLINS wrote on 2/18/2022, 12:36 PM

James- MCPRODUCTIONINC

I am very disappointed with this company MAGIX which do not have a functional direct customer service telephone number in the USA which I can call for technical support.

As a videographer, this is very frustrating when I need assisting during my video editing process. Give me some answers or feed back as to my request. Removed by Moderator.

Thank you , James

 

PATIENT-X wrote on 2/18/2022, 1:02 PM

JAMES COLLINS

This is a three year old thread, please create a new post for further assistance.

There are no longer telephone numbers to contact Magix.

I have removed your email as this is a public user to user forum.

Stephen

Forum Moderator

 

Friedrich Nietzsche: "Without music, life would be a mistake."

Pc1: Currently building my new computer based on RTX40 series and Intel i9 13th gen. Just waiting on new main board components.

Pc2: Zoostorm Crystal Intel i5 10400f 2.9ghz, 16gb ram, Rtx2060 super Gpu, 1tb SSD,

Monitors: MSI Optix MPG321QRF-QD 32 Inch, 4k Quantum Dot, WQHD, 175Hz, IPS, 1ms, RGB, G-SYNC Compatible.

BenQ EL2870U 28 Inch UHD 4K Gaming Monitor - 1ms, HDR, Eye-Care,. LED, Free-Sync, B.I. Plus Sensor

Laptop: Acer Nitro 5 AN517-54 79d2 Gaming Laptop - 17.3in QHD 165Hz, GeForce RTX 3060, Intel Core i7 11800H. Corsair Vengeance 16gb ram DDR4 3200. 1st M.2 Acer NVMe 512gb SSD. 2nd M.2 Samsung 980 PRO 500GB NVMe SSD. 3rd Samsung 870 EVO 500GB SSD drive.

Music hardware: AKAI MPK mini mk2, Yamaha PSRE373 keyboard, Hercules Impulse 300 & Hercules Jogvision DJ controllers.

PreSonus 68c Audio Interface, Audio Technica ATH-M50x headphones.

AKG K550 mk2 reference headphones.

Instruments: Vintage Maidstone Violin 3/4.

Lark Trumpet 4015, both instruments restored by me.

MCSE, MCSA, MCSA:MESSAGING, MCE, MCP, CCNA, A+, N+ Year 2005 ID#3485188

Inner Peace - meditation etheral music.

https://www.magix.info/us/media/inner-peace--1291891/

 

 

 

 

lymanfoulkes wrote on 5/20/2022, 12:17 PM

i have been a loyal customer of magix products and have bought every version since 2012. It use to have customer service but no more it would seem.

looks like a great product became crap.

 

johnebaker wrote on 5/20/2022, 3:05 PM

@lymanfoulkes

Customer service and Support are still avaialble, however not in the form not in the form of telephone support which is not an efficient and productive method.

Support for technical issues is by ticketing system - see the Support link at the top of every forum page, which means all issues get logged assigned to the correct support department and is a fair system to all users.

See this support article for how to raise a support ticket.

For sales, purchase queries etc contact Magix by email to infoservice@magix.net

John EB
Forum Moderator

VPX 14, Movie Studio 2023, and earlier versions 2015 and 2016, Music Maker Premium 2023.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 22H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Paul-Steen wrote on 8/8/2022, 12:58 PM

It's impossible to get any real support. I couldn't change my payment method on Vegas Pro 18. Then I was told just to renew. But I cannot. Then I downloaded the Vegas Pro 19 trial version. But, there is no regular video stabilization available in the trial version. All I wanted to know was if it was available once you purchase the 365 version. I can not get a straight answer. Great products terrible US support. LOL.

PATIENT-X wrote on 8/8/2022, 1:08 PM

Paul-Steen

Hi as this is a Vegas product please see my pinned post here.

Stephen

Forum Moderator

Friedrich Nietzsche: "Without music, life would be a mistake."

Pc1: Currently building my new computer based on RTX40 series and Intel i9 13th gen. Just waiting on new main board components.

Pc2: Zoostorm Crystal Intel i5 10400f 2.9ghz, 16gb ram, Rtx2060 super Gpu, 1tb SSD,

Monitors: MSI Optix MPG321QRF-QD 32 Inch, 4k Quantum Dot, WQHD, 175Hz, IPS, 1ms, RGB, G-SYNC Compatible.

BenQ EL2870U 28 Inch UHD 4K Gaming Monitor - 1ms, HDR, Eye-Care,. LED, Free-Sync, B.I. Plus Sensor

Laptop: Acer Nitro 5 AN517-54 79d2 Gaming Laptop - 17.3in QHD 165Hz, GeForce RTX 3060, Intel Core i7 11800H. Corsair Vengeance 16gb ram DDR4 3200. 1st M.2 Acer NVMe 512gb SSD. 2nd M.2 Samsung 980 PRO 500GB NVMe SSD. 3rd Samsung 870 EVO 500GB SSD drive.

Music hardware: AKAI MPK mini mk2, Yamaha PSRE373 keyboard, Hercules Impulse 300 & Hercules Jogvision DJ controllers.

PreSonus 68c Audio Interface, Audio Technica ATH-M50x headphones.

AKG K550 mk2 reference headphones.

Instruments: Vintage Maidstone Violin 3/4.

Lark Trumpet 4015, both instruments restored by me.

MCSE, MCSA, MCSA:MESSAGING, MCE, MCP, CCNA, A+, N+ Year 2005 ID#3485188

Inner Peace - meditation etheral music.

https://www.magix.info/us/media/inner-peace--1291891/

 

 

 

 

Melissa-Masters wrote on 9/4/2022, 6:34 AM

Oh my goodness!~ My computer was experiencing a lag the night I purchased Magix Photostory Deluxe 2022 to upgrade the Photostory I already owned. I didn't want my card info sitting on my desktop while the "working on it" little circle just kept spinning and spinning, so I closed everything out, opened it again and did it once more. (No, I did not use the "back" arrow, that's just dumb...) Well, no matter how I did it, I managed to purchase this product twice, and this morning there are two charges pending to my credit card. :-( I simply want to speak to a human, and request that one of those charges be reversed. Clearly, the purchases were the same night, within moments one of another. I guess I'm old school, but I am not used to (or comfortable with) posting these kinds of inquiries on a forum such as this. I cannot find an alternate contact option. And, no telephone support.

johnebaker wrote on 9/4/2022, 6:44 AM

Hi and welcome to the forum

Send an email to infoservice@magix.net and inform them of what has happened and request a refund for the second purchase. Expect a response within 2 - 3 days.

HTH

John EB
Forum Moderator

VPX 14, Movie Studio 2023, and earlier versions 2015 and 2016, Music Maker Premium 2023.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 22H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

ERNIE-LYON wrote on 10/13/2022, 1:43 PM

the ASHAMPOO Winoptimizer25 removed my internet connection files: "host services2.simplitec.com not found." and "HostnotfoundError" i need them back...