What is the phone number of Magix Customer Support?

Comments

TM-Wiley wrote on 12/5/2020, 12:25 PM

I have been using and paying for Web Designer Premium/365 for many years. I would like to ask somebody what to expect in 2021, and:

a) What would happen if I did not subscribe for another year.... will I have full access to what I've already paid for?

b) I have not seen any serious efforts to update the software and include new templates for a couple of years. I'm OK with using what I have now, but I'd like some simple clarifications and future projections that are not found on any support pages. It feels like XARA/MAGIX may be phasing out Web Designer Premium/365?

Respectfully, TM Wiley

 

johnebaker wrote on 12/6/2020, 10:58 AM

@TM-Wiley

In a nutshell, after the Update Service period ends and you do not renew:

  1. the program continues to work
  2. you get no further updates to the program
  3. there is no access to the Online Catalog, meaning features that are in the website(s) you have built remain, however you cannot add any new feature from the catalogue.

HTH

John EB

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

Running Windows 10 Professional 20H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

OpaSnor wrote on 2/3/2021, 4:05 AM

ik ben AM KLop a.Removed by Moderatorhet volgende: Wordt beschuldigd van betalingsproblemen kan dus niets meer bestellen bij Magix.Gaarne bewijs hier van anders ben ik genoodzaakt om stappen te nemen. Met vriendelijke groet........

OpaSnor wrote on 2/3/2021, 4:07 AM

Hoop op snelle afhandeling

OpaSnor wrote on 2/3/2021, 4:08 AM

Wacht nog steeds

OpaSnor wrote on 2/3/2021, 4:11 AM

Is er al nieuws

OpaSnor wrote on 2/3/2021, 4:12 AM

Alle beschuldigingen van tafel??????????

emmrecs wrote on 2/3/2021, 4:50 AM

@OpaSnor

These are user to user forums so no-one who posts here can help you, sorry. I have removed your email address from your first post since such personal information should never be posted to a public forum.

You need to email infoservice@magix.net.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

harold-ferus wrote on 2/9/2021, 7:30 AM

Moving on to another product . no phone # no support

emmrecs wrote on 2/9/2021, 8:16 AM

@harold-ferus

This is the second thread to which you have posted a similar message.

Are you here simply to rant, or are you genuinely seeking help? If it is the former, your presence is not welcome; if it is the latter, you are more than welcome but please tell us, fellow-users, about the exact product you have, details about your computer and precisely what problems you are experiencing.

Magix Support is NOT the easiest to navigate but it is definitely available, via a ticket system. Like many software companies now, Magix does not offer telephone support.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D