When using ALT TAB, Magix Video Edit Pro does not get focussed (Windows 10)
I choose it in the list of thumbnails that appeares on ALT TAB, but then it does not show up frontend.
This bug is there for many months already. But I think now it's time to report it. :) Because it is absolutely annoying.
Video Edit Pro Plus Version 19.0.2.58
But I think now it's time to report it. :)
Then you should just do it. But not here, this is a user forum.
I can't confirm this issue, it works just the way it should.
Weird. I can only access it via the Windows taskbar on the bottom of the screen.
Alt + Tab does not focus it.
Even holding Alt + Tab (or WIN + Tab) and then clicking by mouse does not work (sometimes it does).
Here is a screenrecording to see this behavior:
https://www.mathelounge.de/?qa=blob&qa_blobid=15148540591669331833
It only happens with Magix Video Edit Pro.
→ Where to report the bug? I tried it here: https://support2.magix.com/customer/en/request but it says "Unfortunately your last registered product is too old." ... Could you report it for me? That would be appreciated.
I don't understand what the Magix website is doing.
I have checked the Customer Area. Under Registered Products it shows the software I have bought. It says:
NewBlue Video Essentials 4 (64-Bit) 28.03.2017
HitFilm Superhero Pack 28.03.2017
Video deluxe Plus 28.03.2017
Obviously after 2 years Magix stops any technical support.
But gosh, this is a bug report. So in interest of all users.
Unfortunately to produce a bug report more than one user should really be able to reproduce the error. So far that has not happened. It can not be ruled out that somewhere it could be a problem related only to your system and as such may not be a problem with the software.
So you may have to wait for someone else to verify the problem first as I can't say to Magix that I can replicate and prove it and show evidence that there is at least two users with the same problem.
Sorry.
Ray.
Hi
I also cannot replicate this issue.
I did have a similar issue previously, however it and couple of other issues I was having, which appear to have been a Windows issue, have been fixed with the latest the latest .NET Framework 3.5 and 4.8 . . . update - KB4569745 - from Microsoft - check your Windows update to see if you have this update installed..
. . . . Magix Edit Pro . . . .
The program name is Movie Edit Pro - Magix is the company.
. . . . Video deluxe Plus 28.03.2017 . . . .
Video deluxe is European name for Movie Edit Pro.
The registration date suggests you originally had Movie Edit Pro 2017 and have upgraded to Movie Edit Pro 2020 - the current version - you will see no change in the name of the program in your account.
. . . . Obviously after 2 years Magix stops any technical support. . . . .
Not at all - as you are on the current version, you must have renewed the Update Service, you can see when this expires by clicking the Show more details link that is under the product registration
As you can see above the registration date is in 2016, however the more details shows I am using Movie Edit Pro 2020 and it is registered on 2 computers.
HTH
John EB
I have checked my Win10 installation, I have the latest update installed: KB4569745
Unfortuntely I don't have a "show more detail" option:
Software says: "Movie Edit Pro Plus" Version 19.0.2.58
It is the latest version.
I am stuck with this stupid problem and cannot even inform the support. Perfect. =(
Update: I was able to use the GERMAN support request: https://www.magix.info/de/support/anfrage/?title=focus
Good news!
Let us know how you get on and if Magix can replicate the problem.
Just out of interest it may help if we had your whole system information.GPU, motherboard etc. Sometimes it could be a driver issue or an incompatible card somewhere. It is good to have that info in your Signature ad to keep it updated with changes as it helps us to help you faster with enquiries.
Ray.
From System Configuration:
OS Name Microsoft Windows 10 Pro
Version 10.0.18363 Build 18363
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP
System Manufacturer Gigabyte Technology Co., Ltd.
System Model H87-D3H
System Type x64-based PC
System SKU To be filled by O.E.M.
Processor Intel(R) Core(TM) i7-4770S CPU @ 3.10GHz, 3101 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F5 MX, 04.09.2013
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product H87-D3H-CF
BaseBoard Version x.x
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale Germany
Hardware Abstraction Layer Version = "10.0.18362.752"
User Name DESKTOP
Time Zone FLE Daylight Time
Installed Physical Memory (RAM) 16,0 GB
Total Physical Memory 15,9 GB
Available Physical Memory 8,88 GB
Total Virtual Memory 23,9 GB
Available Virtual Memory 15,7 GB
Page File Space 8,00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Graphic Card:
AMD Radeon HD7700 Series, Driver Date: 28.02.2020, Driver version: 26.20.15019.19000
👍
Hi.
Thank you.
First thing that pops out at me is windows 10 build.
Yours is reporting "Version 10.0.18363 Build 18363"
Latest Windows 10 build is 19041.450. You seem to be more than a few updates behind and yet you reported to have KB4569745.
I find that odd. Do you know if you have the latest bios update for your motherboard?
Is this your processor specs?(link)
Ray.
Hi.
Thank you.
First thing that pops out at me is windows 10 build.
Yours is reporting "Version 10.0.18363 Build 18363"
Latest Windows 10 build is 19041.450. You seem to be more than a few updates behind and yet you reported to have KB4569745.
I find that odd. Do you know if you have the latest bios update for your motherboard?
Is this your processor specs?(link)
Ray.
Version 10.0.18363 build 18363 is same as Windows 10 release 1909, so it is not old.
However, I find it strange that another line states
Hardware Abstraction Layer Version = "10.0.18362.752"
which indicates Windows 10 release 1903, but only patch as to 24/3-2020.
https://docs.microsoft.com/en-us/windows/release-information/
I only have problems with Magix Video Edit Pro, all other programs I use work fine.
I am working with 2 monitors. Second monitor is running with graphic card: Intel HD Graphics 4600.
Maybe that is part of the problem?
PS: In any case, this bug is very annoying and takes a lot of my time ... pretty bad.
I think I found the issue! Maybe a Windows 10 bug?
I disabled the "Snap windows" under System > Settings > Multitasking and now the ALT + TAB works again. The software gets focused.
UPDATE: No, it only worked for 1 minute, then the faulty behavior came back...
Not my day ...
I hope the developer can find out about it and fix it asap. I am sure I am not the only one with this problem. But the first one reporting!
@shgrude@shgrude @johnebaker @Markus73
This is the problem. Every user possibly has their setup different. Add to that different components and drivers and it gets complex and difficult.
One thing I keep on top of is drivers. I don't rely too much on automatic updates but have a link to each of my components website pages to check every now and then. Sometimes it's down to a missing dll file. The thing is, until it can be verified by anyone else it could be system or setup specific and impossible to replicate.
Have you tried running chkdsk to see if Windows can find any faults?
Ray.
I updated the Radeon graphic card to the latest version today.
Disk is fine. 0 bad sectors.
I can play-pause the video in movie edit (hitting space bar after ALT TAB), but it does not come to the front visually (!!!)
I think it's not a driver problem.
I have exctly the same problem, aslo when I try to drag an item I need to click 2 or 3 times to the icon in the bar to back to the program, then I can drag the files, is so fu... Anoying
Me too; I haven't worked out a pattern, but when I'm trying to get focus on MEP sometimes it won't do it until after the 2nd of 3rd click of the "V" on the taskbar, or I have to start minimising windows to bring MEP to the front.
Hi Alwyn.
This is beginning to sound like system stain to me. MEP is using an increasingly huge chunk of system resources as the program gets updated. It may just be taking time to respond and reload. Possibly not enough system ram. The program instantly comes to the front whenever I press the task bar icon. Even while doing other things like web browsing. When you have MEP open, what is Task Manager reporting as system ram usage. Is it just shy of full ram usage?
Ray.
Hi Alwyn. I'm more interested in a before and after shot of starting MEP up and using the Performance tab of Task Manager to watch the values change during use.
From there it is easier to see the rise in the amount of ram usage as the program loads and plays, and any real time shifts as the programs 'focus' is shifted around. Remember you have a lot of background tasks running at the same time. Opening other programs also shifts system priorities around within Windows.
It's possible that some data MEP needs to continue to run gets shifted to disk and needs to then be retrieved, causing the delay or even the possible second press to activate. As with most things PC related I'm not a programmer or pretend to know what is going on under the hood. I just pick upon patterns of behaviour I see reported here and see similarities in reported problems vs system specs.
I also very much find Magix reported minimum requirements somewhat suspect in regards to usage, as I often find minimum specs not to read as 'working without flaws'. It seems very odd to me that those with systems excessive of minimum requirements file next to no reported problems with the way MEP behaves while those close to base requirements have more problems the closer to the minimum requirements their systems get.
Ray.
Hi
What is the version number of Movie Edit Pro as found under Help, About, and your Windows version/build number?
See this topic for how to get the Windows version number.
@AAProds - I had a similar issue with MEP 2020 on Windows 2004 and the 3 click issue, however it disappeared after a while.
John EB