Which version did I pay for?

Charles-Cannaliato wrote on 1/26/2021, 5:04 PM

On 12/13/20 I purchased a license for 2 PC's to upgrade my Sound Forge. On 01/23/21 I purchased another. These were to upgrade to Version 14. Then yesterday, I received emails asking me to upgrade to Version 15. Does this mean that I spent my money on older versions?


rraud wrote on 1/26/2021, 6:14 PM

Does this mean that I spent my money on older versions?

Yes and no...
SF AS-15 was just published, Customer service will usually upgrade folks to the latest version if the former version was just recently purchased. You must ask though.
Contact Magix customer service via email at infoservice@magix.net
or submit a customer service request
See recent post for support request instructions. it's a bit confusing:
You could try the on-line chat as well, but I am not familiar with that.

btw @Charles-Cannaliato and welcome to the Magix Sound Forge users forum. Just so you are aware, this is a users group and no one here, including the moderators are Magix employees.